Amazing

Great staff. Our butler Erika was also great and always keeping in touch with us throughout our stay making sure we were taken cared of. We booked an all inclusive stay in one of the Junior villa suites. Room was exceptionally clean and beds were comfortable. The food and service was excellent. Would definitely come back again.

Amazing

We rented 3 villas and had excellent service.

We rented 3 villas and had excellent service.

There wasn’t much to do. My parents had a room where their air conditioning didn’t work, workers came and didn’t change anything. My toilet stopped working. The food is average at best other than the steak house but that’s additional cost.

There wasn’t much to do. My parents had a room where their air conditioning didn’t work, workers came and didn’t change anything. My toilet stopped working. The food is average at best other than the steak house but that’s additional cost.

Great place and customer service. Food quality and variety could be improved s bit.

Great place and customer service. Food quality and variety could be improved s bit.

Place was a waste this time super tired off a night flight 3 rd time coming guest services where subpar didn’t allow us early check in or even upgrade and there was room they had everything for food pretty much reservation only and if u don’t like that menu your un lucky we got saved by room Service but that was it if not it would be horrible the taco stand in restaurant is the only thing worth anything men have to wear pants while girls are free to wear whatever

Place was a waste this time super tired off a night flight 3 rd time coming guest services where subpar didn’t allow us early check in or even upgrade and there was room they had everything for food pretty much reservation only and if u don’t like that menu your un lucky we got saved by room Service but that was it if not it would be horrible the taco stand in restaurant is the only thing worth anything men have to wear pants while girls are free to wear whatever

Great stay. Butler Yarhira made our stay amazing. Will return just to work with her again

Great stay. Butler Yarhira made our stay amazing. Will return just to work with her again

It’s was clean, everyone was very nice and the food was very good.

It’s was clean, everyone was very nice and the food was very good.

I love how the villas feel, roomy and quiet, airy and eye-pleasing. The bus stop is right in front of the hotel, just get on the bus and ride to other area of the hotel zone and downtown Cancun.

I love how the villas feel, roomy and quiet, airy and eye-pleasing. The bus stop is right in front of the hotel, just get on the bus and ride to other area of the hotel zone and downtown Cancun.

Will recommend to everyone and would stay here again if possible.

Will recommend to everyone and would stay here again if possible.

Everything Was Truly Simply Fabulicious!!!

First when we arrived we noticed that all the soap and shampoos are made with honey. We asked our on site staff if there was any way to get different shampoo and soap because my wife is highly allergic. We were told yes and that they would come to our room later to bring it to us. We waited countless hours and I ended up calling the front desk multiple times until they finally put me through to the supervisor who then told me that there is no other kind of shampoo and soap. Now the next day the staff "butler" who was assigned to assist us for the week said she will look all over and even stores nearby. Again hours pass and nothing gets solved and so we decide to go to the gift shop in the hotel where there is soap and shampoo conditioner that is clearly very overpriced and we had to purchase. We let it go and decided to just move on with the trip. The next morning we woke up to cockroaches in our hotel room. We promptly got our bags and went to the hotel lobby to talk to a manager who was avoiding us for almost 2 hours.When confronting the manager all he said about the cockroaches was that "well the weather" and that he makes sure everything is clean and that if there's bugs inside then it's "most likely brought by the guests" assuming that WE infested their room with cockroaches. We were "upgraded" to a main hotel room that was half the size of the villa rooms that we paid for and told that there's nothing else they can do. And that we couldn't receive a refund or anything

First when we arrived we noticed that all the soap and shampoos are made with honey. We asked our on site staff if there was any way to get different shampoo and soap because my wife is highly allergic. We were told yes and that they would come to our room later to bring it to us. We waited countless hours and I ended up calling the front desk multiple times until they finally put me through to the supervisor who then told me that there is no other kind of shampoo and soap. Now the next day the staff "butler" who was assigned to assist us for the week said she will look all over and even stores nearby. Again hours pass and nothing gets solved and so we decide to go to the gift shop in the hotel where there is soap and shampoo conditioner that is clearly very overpriced and we had to purchase. We let it go and decided to just move on with the trip. The next morning we woke up to cockroaches in our hotel room. We promptly got our bags and went to the hotel lobby to talk to a manager who was avoiding us for almost 2 hours.When confronting the manager all he said about the cockroaches was that "well the weather" and that he makes sure everything is clean and that if there's bugs inside then it's "most likely brought by the guests" assuming that WE infested their room with cockroaches. We were "upgraded" to a main hotel room that was half the size of the villa rooms that we paid for and told that there's nothing else they can do. And that we couldn't receive a refund or anything

Everything you can ask for in an all-inclusive! Beautiful beach, delicious food, friendly staff, clean facilities.

Everything you can ask for in an all-inclusive! Beautiful beach, delicious food, friendly staff, clean facilities.

Everything Was Truly Simply Fabulicious!!!

We celebrated my sister’s birthday at Grand Park Royal. From the moment we checked in to check out we were well taken care of. The staff makes you feel special in all aspects. Jessica, who was taking care of us made sure my sister’s birthday was special. She arranged our dinner reservations and kept us in the loop of all the daily activities at the resort, which was greatly appreciated. We were able to communicate with her through WhatsApp which was very convenient. It was an unforgettable experience. This resort is perfect for a family vacation. However, if you are young and looking to party, It does lack the party scene I’ve experienced from other properties. They do have an adult pool, it would be nice to have a DJ there during the day. Pools and beach access close pretty early I wanna say 8pm so that’s a bummer. Regardless, I would definitely be returning.

All in all a great stay! The resort is not too big, we liked that. Great beach! We never used the pools, says a lot because we had two teenage boys with us! Gym: well equipped. We had a plumbing incident in our room, and had to change rooms. The hotel stepped up and changed us to a similar room. We had the Villa junior suite plunge pool oceanfront. We had Jessica as our concierge! She was AWESOME! She made all our bookings in the restaurants and cabanas on the beach. She came by to check on us several times. The restaurants: Hibachi table: awesome Koi: awesome Italian: A bit disappointing. could need improvement in seasoning and courses. Remember this is Mexico, not Italy and that shows. Mexican: good Buffet: different styles every day. Lots of variety. Room service: very good. Would go again!

All in all a great stay! The resort is not too big, we liked that. Great beach! We never used the pools, says a lot because we had two teenage boys with us! Gym: well equipped. We had a plumbing incident in our room, and had to change rooms. The hotel stepped up and changed us to a similar room. We had the Villa junior suite plunge pool oceanfront. We had Jessica as our concierge! She was AWESOME! She made all our bookings in the restaurants and cabanas on the beach. She came by to check on us several times. The restaurants: Hibachi table: awesome Koi: awesome Italian: A bit disappointing. could need improvement in seasoning and courses. Remember this is Mexico, not Italy and that shows. Mexican: good Buffet: different styles every day. Lots of variety. Room service: very good. Would go again!

We celebrated my sister’s birthday at Grand Park Royal. From the moment we checked in to check out we were well taken care of. The staff makes you feel special in all aspects. Jessica, who was taking care of us made sure my sister’s birthday was special. She arranged our dinner reservations and kept us in the loop of all the daily activities at the resort, which was greatly appreciated. We were able to communicate with her through WhatsApp which was very convenient. It was an unforgettable experience. This resort is perfect for a family vacation. However, if you are young and looking to party, It does lack the party scene I’ve experienced from other properties. They do have an adult pool, it would be nice to have a DJ there during the day. Pools and beach access close pretty early I wanna say 8pm so that’s a bummer. Regardless, I would definitely be returning.

Very clean and with excellent service. The food options weren't best but wasn't bad either.

Very clean and with excellent service. The food options weren't best but wasn't bad either.

Great resort with amazing amenities and friendly staff! Plenty of food options for vegetarians, vegans or other diets.