The Hotel Penzance is absolutely lovely in every respect. Our room had a view of the water and beautiful decor. Breakfast and dinner were excellent. We only wish we'd had more time and warmer weather so we could have taken advantage of the lovely pool. Fabulous stay and fantastic staff!

Hotel was lovely. Nice room with seaview. Slightly datet but beds very comfortable linen spotless. Few bits of dust but nothing major. Bathroom lovely, very noisy flush tho. Shampoo shower gel provided.SADLY no conditioner. Also no hairdryer. I rang reception 5 times with no luck. Breakfast was ok. But bacon wasnt edible. Staff all standing behind the bar was slightly off putting while eating breakfast. Even chef at times..Pool was excellent. Receptionist that afternoon was lovely. Overall a pleasant stay but not worth the 269 i paid for the one night. And then had to pay 8 pds to park there.

Hotel was lovely. Nice room with seaview. Slightly datet but beds very comfortable linen spotless. Few bits of dust but nothing major. Bathroom lovely, very noisy flush tho. Shampoo shower gel provided.SADLY no conditioner. Also no hairdryer. I rang reception 5 times with no luck. Breakfast was ok. But bacon wasnt edible. Staff all standing behind the bar was slightly off putting while eating breakfast. Even chef at times..Pool was excellent. Receptionist that afternoon was lovely. Overall a pleasant stay but not worth the 269 i paid for the one night. And then had to pay 8 pds to park there.

Very friendly and helpful staff

Very friendly and helpful staff

Light and airy bedroom with fabulous sea views. Small evening dinner menu but still had to wait a long time for the food. However, it was worth the wait.

Light and airy bedroom with fabulous sea views. Small evening dinner menu but still had to wait a long time for the food. However, it was worth the wait.

Anazing stay at hotel penzance! Great service, food and a heated pool!

Anazing stay at hotel penzance! Great service, food and a heated pool!

My husband and I would only have a chance to tour the area around Penzance for three days. His family had left the tin mines of St. Just in the 1860's for America. We had a lot packed into a short time. The Penzance Hotel staff made us feel at home offering fabulous comfort, food and hospitality in the great tradition of Cornwall. Yeghes da (cheers)!

My husband and I would only have a chance to tour the area around Penzance for three days. His family had left the tin mines of St. Just in the 1860's for America. We had a lot packed into a short time. The Penzance Hotel staff made us feel at home offering fabulous comfort, food and hospitality in the great tradition of Cornwall. Yeghes da (cheers)!

Charming small hotel in a great location. Breakfast was fantastic. Bar and dinner were a bit limited but staff was very accommodating. Upgraded our room and was actually smaller than our friends room but a lovely view.

Charming small hotel in a great location. Breakfast was fantastic. Bar and dinner were a bit limited but staff was very accommodating. Upgraded our room and was actually smaller than our friends room but a lovely view.

I found the staff very helpful and friendly, and I don't know why other reviewers complain

I found the staff very helpful and friendly, and I don't know why other reviewers complain

The actions of the staff to overcome the impossibility of obtaining a taxi to convey us to the harbour in time for the sailing to the Scilly Isles.

The actions of the staff to overcome the impossibility of obtaining a taxi to convey us to the harbour in time for the sailing to the Scilly Isles.

Very good visit

Very good visit

Has the hotel had a change of ownership? Because loads differed from the older reviews (which were really great). Plus, many of the facilities promised simply don't exist - as if there's been a huge cost-cutting exercise. Both the hotel website AND EXPEDIA need to update the hotel's offerings as they are incorrect. * No warm welcome with a glass of bubbly (just a deserted reception & then a man demanding to see my ID! (Reception was unmanned, no-one to ask about things) * No blackout curtains in room (roller blinds) * No premium Egyptian cotton bedding (just standard hotel satin-stripe) *No espresso maker (just standard kettle, sachets, etc) *No free bottle water (just tap water in a bottle) *No designer toiletries (just pump action bottles locked into bathroom walls) *No chocolates in room (just crisps, nuts & biscuits) *Towel rail & room light not working *Ashtrays outside breakfast room window with cig butts floating in rainwater *Terrible breakfast (NOTHING LIKE THE WEBSITE PHOTO - no artisan-style rolls & breads, no continental meats, no cheese, no melon slices, no deli items) - inedible overcooked bacon & sausage, eggs with broken yolks, choice of sliced white or brown bread only *CHEF, WHEN ASKED, SAID THEY NO LONGER DO THE LAVISH BREAKFAST ON THE WEBSITE This hotel needs RE-GRADING - it's no longer 4-star - and Expedia & the hotel website need to update the hotel offerings & hotel needs to remove the lavish breakfast photo & welcome with glass of bubbly.

Has the hotel had a change of ownership? Because loads differed from the older reviews (which were really great). Plus, many of the facilities promised simply don't exist - as if there's been a huge cost-cutting exercise. Both the hotel website AND EXPEDIA need to update the hotel's offerings as they are incorrect. * No warm welcome with a glass of bubbly (just a deserted reception & then a man demanding to see my ID! (Reception was unmanned, no-one to ask about things) * No blackout curtains in room (roller blinds) * No premium Egyptian cotton bedding (just standard hotel satin-stripe) *No espresso maker (just standard kettle, sachets, etc) *No free bottle water (just tap water in a bottle) *No designer toiletries (just pump action bottles locked into bathroom walls) *No chocolates in room (just crisps, nuts & biscuits) *Towel rail & room light not working *Ashtrays outside breakfast room window with cig butts floating in rainwater *Terrible breakfast (NOTHING LIKE THE WEBSITE PHOTO - no artisan-style rolls & breads, no continental meats, no cheese, no melon slices, no deli items) - inedible overcooked bacon & sausage, eggs with broken yolks, choice of sliced white or brown bread only *CHEF, WHEN ASKED, SAID THEY NO LONGER DO THE LAVISH BREAKFAST ON THE WEBSITE This hotel needs RE-GRADING - it's no longer 4-star - and Expedia & the hotel website need to update the hotel offerings & hotel needs to remove the lavish breakfast photo & welcome with glass of bubbly.

The room was large and cozy. Breakfast was limited variety but great. The atmosphere of the restaurant was amazing. We enjoyed staying here. However, we were disappointed about a few aspects. The faucet in the bathroom was moldy. There were someone’s used socks and underwear in the wardrobe. A housekeeper knocked on our door, and informed us about the check-out time 20 minutes before actual time. It seemed she did the same thing for all rooms (We heard the knocking sound many times.). It disturbed our relaxing time. They need to clean rooms carefully instead of reminding us of the check-out time.

The room was large and cozy. Breakfast was limited variety but great. The atmosphere of the restaurant was amazing. We enjoyed staying here. However, we were disappointed about a few aspects. The faucet in the bathroom was moldy. There were someone’s used socks and underwear in the wardrobe. A housekeeper knocked on our door, and informed us about the check-out time 20 minutes before actual time. It seemed she did the same thing for all rooms (We heard the knocking sound many times.). It disturbed our relaxing time. They need to clean rooms carefully instead of reminding us of the check-out time.

I'd highly recommend booking this hotel for a Cornwall trip! It was in the perfect location especially for St Michael's Mount. The rooms are lovely and the service of the staff is outstanding. Ashama made us feel extremely welcome and she is so friendly. We also ate at the restaurant and the food was really good. If you're looking for a hotel in Cornwall then don't hesitate to book this one. I would recommend booking a parking space at the hotel at the time of booking as on street parking is very limited and not guaranteed. They also have electric charging points for electric vehicles if you've booked a parking bay. The hotel has great views of the sea and St Michael's Mount.

I'd highly recommend booking this hotel for a Cornwall trip! It was in the perfect location especially for St Michael's Mount. The rooms are lovely and the service of the staff is outstanding. Ashama made us feel extremely welcome and she is so friendly. We also ate at the restaurant and the food was really good. If you're looking for a hotel in Cornwall then don't hesitate to book this one. I would recommend booking a parking space at the hotel at the time of booking as on street parking is very limited and not guaranteed. They also have electric charging points for electric vehicles if you've booked a parking bay. The hotel has great views of the sea and St Michael's Mount.

Great place but the highlight was the breakfast which was really good.

Great place but the highlight was the breakfast which was really good.

Let me start by saying all the staff were very pleasant and efficient. The dinner both nights was absolutely delicious. The breakfast was also fresh and tasty. However, our room was much in need of a makeover: one of the wall lights was flickering; the heated towel rail in the bathroom didn’t work so was freezing and towels didn’t dry; there was mould in the bath/shower; very dated shower fixture over bath. Needs tearing out and starting again. The room was also small with dated, dark wooden furniture. Disappointing.

Let me start by saying all the staff were very pleasant and efficient. The dinner both nights was absolutely delicious. The breakfast was also fresh and tasty. However, our room was much in need of a makeover: one of the wall lights was flickering; the heated towel rail in the bathroom didn’t work so was freezing and towels didn’t dry; there was mould in the bath/shower; very dated shower fixture over bath. Needs tearing out and starting again. The room was also small with dated, dark wooden furniture. Disappointing.

The hotel has changed management and not for the better. Breakfast was always a feast but is now cooked in the dining room and takes forever. The front door does not close properly so the wind howls through the building rattling doors all night

The hotel has changed management and not for the better. Breakfast was always a feast but is now cooked in the dining room and takes forever. The front door does not close properly so the wind howls through the building rattling doors all night

People and service were friendly and caring. No hassles and any inconvenience quickly dealt with. The hill is a challenge if walking with luggage, but exercise after a train ride was welcomed.