Has an easy checkin. Front desk gentlemen was fantastic. I was able to entend my check out for a reasonable price. Incredible value without losing quality. Nice ten minute walk away from the hustle of old town hoi an.

Nice location outside of the main busy area. Free bike rental and map to a cute 30 minute bike ride around the little island. Easy to get a Grab to main tourist areas. Friendly staff. Clean rooms. Laundry service next door that staff can assist with. A charming two star hotel.

Nice location outside of the main busy area. Free bike rental and map to a cute 30 minute bike ride around the little island. Easy to get a Grab to main tourist areas. Friendly staff. Clean rooms. Laundry service next door that staff can assist with. A charming two star hotel.

Nice place but far from the old town…

Nice place but far from the old town…

We loved our stay at Gem Riverside during our honeymoon! It’s the perfect location, just a 10-minute walk from the hustle and bustle, so it’s peaceful but close. Ruby at the front desk is one of the sweetest people we’ve ever met and the entire staff is wonderful and very helpful. The pool is amazing and the room was exactly what we needed.

We loved our stay at Gem Riverside during our honeymoon! It’s the perfect location, just a 10-minute walk from the hustle and bustle, so it’s peaceful but close. Ruby at the front desk is one of the sweetest people we’ve ever met and the entire staff is wonderful and very helpful. The pool is amazing and the room was exactly what we needed.

Gem Riverside is a beautiful hotel with an outdoor/indoor shower and clean spacious room. I love the location that it’s away from the noisy streets and vendors. From the moment we checked in, Ruby went over and beyond to help make our stay the best. I lost my passport at the airport and she called the airport and was able to track my passport, made reservations with new drivers since we had problems with our hired driver, and after we checked out she is even in contact with us to arrange for excursions and drivers. Ruby you have made our family trip to Vietnam 10 times better with your honesty and kindness.

Gem Riverside is a beautiful hotel with an outdoor/indoor shower and clean spacious room. I love the location that it’s away from the noisy streets and vendors. From the moment we checked in, Ruby went over and beyond to help make our stay the best. I lost my passport at the airport and she called the airport and was able to track my passport, made reservations with new drivers since we had problems with our hired driver, and after we checked out she is even in contact with us to arrange for excursions and drivers. Ruby you have made our family trip to Vietnam 10 times better with your honesty and kindness.

This really was a gem. I really appreciated the staff who helped get around and gave better prices for the local attractions and transportation. The pool was super clean and the stay was comfortable. Special thanks to the staff at the front desk who made us feel at home and let us use the bikes to get around.

This really was a gem. I really appreciated the staff who helped get around and gave better prices for the local attractions and transportation. The pool was super clean and the stay was comfortable. Special thanks to the staff at the front desk who made us feel at home and let us use the bikes to get around.

Utmost underrated hotel in hoian I have been here many times since 2019 And still good but hope you to discount little because getting review from others are important. Love here place always

Utmost underrated hotel in hoian I have been here many times since 2019 And still good but hope you to discount little because getting review from others are important. Love here place always

Great staff, exceptionally helpful. Arranged everything. Special shout out to Ruby! Would highly recommend:)

Great staff, exceptionally helpful. Arranged everything. Special shout out to Ruby! Would highly recommend:)

We booked this stay quite last minute as we hadn't planned to stay overnight in Hoi An. But so glad we did? We were welcomed warmly and the hotel was lovely with a big pool by the lobby. We had a nice balcony as well. Location-wise, you can walk to the shopping streets and food after crossing a narrow bridge.

We booked this stay quite last minute as we hadn't planned to stay overnight in Hoi An. But so glad we did? We were welcomed warmly and the hotel was lovely with a big pool by the lobby. We had a nice balcony as well. Location-wise, you can walk to the shopping streets and food after crossing a narrow bridge.

The staff were so friendly and helpful

The staff were so friendly and helpful

Ruby, Lily and Hung made my stay very comfortable and had time for all my questions. They were friendly and caring about my stay in their hotel and city. The pool was very nice and quiet. I wouldn’t hesitate to stay there again. The back rooms like mine had a noisy rooster that was in a property behind the building which had a consistent 4am 4 or 5 calls each morning but still an ultra positive stay!

Ruby, Lily and Hung made my stay very comfortable and had time for all my questions. They were friendly and caring about my stay in their hotel and city. The pool was very nice and quiet. I wouldn’t hesitate to stay there again. The back rooms like mine had a noisy rooster that was in a property behind the building which had a consistent 4am 4 or 5 calls each morning but still an ultra positive stay!

Nice service. Nice rooms and breakfast buffet.

We loved our stay at the Gem Riverside. The property was in a great location on a quiet street. It was only a 5minute walk to the old town. The room was massive with a comfy bed. The highlight for us was the pool - it was fantastic. It was very clean & had a shallow and deep end. We would definitely come back!

Nice service. Nice rooms and breakfast buffet.

We loved our stay at the Gem Riverside. The property was in a great location on a quiet street. It was only a 5minute walk to the old town. The room was massive with a comfy bed. The highlight for us was the pool - it was fantastic. It was very clean & had a shallow and deep end. We would definitely come back!

Front desk is very friendly and helpfully.

Front desk is very friendly and helpfully.

Like: The staffs were nice and polite. The hotel location is good. Don't like: Bath tub surface is not even, it slopes down from half of the tub to other end and very slippery, very dangerous, I almost fall couple times taking a shower. Breakfast area is very small, hotel has some chairs and tables set up outside to eat breakfast and was bother by people trying to sell merchandise and begging for money.

Like: The staffs were nice and polite. The hotel location is good. Don't like: Bath tub surface is not even, it slopes down from half of the tub to other end and very slippery, very dangerous, I almost fall couple times taking a shower. Breakfast area is very small, hotel has some chairs and tables set up outside to eat breakfast and was bother by people trying to sell merchandise and begging for money.

Fabulous hotel in a great location. Ruby and Lilly were great - couldn’t do enough for us!

Fabulous hotel in a great location. Ruby and Lilly were great - couldn’t do enough for us!

Excellent services, very helpful, friendly and all the staff are friendly!