Air conditioning in the room wasn’t working and I couldn’t open any windows. The floor boards were squeaky too. The wall from the reception to the room was quite the journey, certainly got my steps up with this stay. Breakfast was really good I have to say. Price was over inflated from my experience.

Air conditioning in the room wasn’t working and I couldn’t open any windows. The floor boards were squeaky too. The wall from the reception to the room was quite the journey, certainly got my steps up with this stay. Breakfast was really good I have to say. Price was over inflated from my experience.

I paid a lot of money to stay here. It was so difficult to find our room - literally a lift, 2 flights of stairs and a 5 minute walk from reception. Then, the ac on the first floor was broken and even one of the receptionists said it was not acceptable with how hot it was up there. Also, the windows did not open so i barely slept for 2 days. Also, despite having a massive car park, there id no free parking for guests. I will not stay there again and will not use Expedia again as the after service has been poor and slow

Stayed 1 week in a family room. We experienced a rude lady staff member who was to help us reset the blurry TV screen. The bathroom always smelt of urine and most of all the air conditioner wasn't consistent. We felt as if we were a pain in the butt but not after paying over a £1200 to have a decent place to stay with my family. We had to change rooms since the air conditioner was not working. The lady staff member with a short hair cut who came to help us fix the broken TV asked if we moved from the initial room because of the air conditioner. She rudely stated that "other customers will be fine without an air conditioner in the room," making us feel as if we were troublesome. The shower leaked & split water all over to the front of the WC floors. Coming from the USA, I wouldn't recommend this run down Hilton to anyone. The advantage is the convenience to the stadium and shops around. To pay for such run down crappy accommodations isn't only a rip off but not appropriate. The hotel walls in the entrances are dirty. Shout out to Jackie the house keeper. Overall, I regret booking a place like that for a week. The first front desk man tall and heavy set wasn't the nicest from day one. The hotel rooms are not chronologically designed so it was a nightmare the night we checked in to find the room and had to go up and down the halls before finding it. Also, the lift was broken the entire time we were there. Worse Hilton ever!!!

Stayed 1 week in a family room. We experienced a rude lady staff member who was to help us reset the blurry TV screen. The bathroom always smelt of urine and most of all the air conditioner wasn't consistent. We felt as if we were a pain in the butt but not after paying over a £1200 to have a decent place to stay with my family. We had to change rooms since the air conditioner was not working. The lady staff member with a short hair cut who came to help us fix the broken TV asked if we moved from the initial room because of the air conditioner. She rudely stated that "other customers will be fine without an air conditioner in the room," making us feel as if we were troublesome. The shower leaked & split water all over to the front of the WC floors. Coming from the USA, I wouldn't recommend this run down Hilton to anyone. The advantage is the convenience to the stadium and shops around. To pay for such run down crappy accommodations isn't only a rip off but not appropriate. The hotel walls in the entrances are dirty. Shout out to Jackie the house keeper. Overall, I regret booking a place like that for a week. The first front desk man tall and heavy set wasn't the nicest from day one. The hotel rooms are not chronologically designed so it was a nightmare the night we checked in to find the room and had to go up and down the halls before finding it. Also, the lift was broken the entire time we were there. Worse Hilton ever!!!

Lifts not working

Lifts not working

The staff were absolutely lovely and couldn’t do enough to make your stay enjoyable. Really friendly and a credit to the company. The room was clean and bed very comfortable. However, it was a hot August night with no windows to open and a very very poor air conditioning system. We were moved from our first room as it didn’t work at all and then the one that was ‘working’ was totally ineffective. It felt very claustrophobic and stuffy. We also had our dog with us. The room location was a long way from the front door and I probably wouldn’t recommend it for being dog friendly for that reason. Restaurant staff and meal were excellent and the breakfast was lovely too.

The staff were absolutely lovely and couldn’t do enough to make your stay enjoyable. Really friendly and a credit to the company. The room was clean and bed very comfortable. However, it was a hot August night with no windows to open and a very very poor air conditioning system. We were moved from our first room as it didn’t work at all and then the one that was ‘working’ was totally ineffective. It felt very claustrophobic and stuffy. We also had our dog with us. The room location was a long way from the front door and I probably wouldn’t recommend it for being dog friendly for that reason. Restaurant staff and meal were excellent and the breakfast was lovely too.

Tired , dirty and isolated . Would never use again.

Tired , dirty and isolated . Would never use again.

The room was smelly/musty, carpets were stained and dirty. Corridors are in desperate need of painting! I would not recommend this hotel unless it was £30 per night as thats all its worth..

The room was smelly/musty, carpets were stained and dirty. Corridors are in desperate need of painting! I would not recommend this hotel unless it was £30 per night as thats all its worth..

Good

Good

Not what I expected from double tree. Pretty average hotel.

Not what I expected from double tree. Pretty average hotel.

As I entered, loud music from a live jazz band was playing. This made it more difficult to hear the staff member at front desk. Apparently the room they'd meant to have been playing in had flooded, so they had to play near the main lobby. Additionally, the lift was broken, so I had to walk up 4 flights of stairs to the 2nd floor each and every time. Staff were nice but the hotel was not great. The main room I was given had a lot of space, which was not really used, except for a small table and a couple of chairs which sat looking a bit awkward in the middle. But then it had a very compact bathroom, which didn't make sense given the size of the main room.

As I entered, loud music from a live jazz band was playing. This made it more difficult to hear the staff member at front desk. Apparently the room they'd meant to have been playing in had flooded, so they had to play near the main lobby. Additionally, the lift was broken, so I had to walk up 4 flights of stairs to the 2nd floor each and every time. Staff were nice but the hotel was not great. The main room I was given had a lot of space, which was not really used, except for a small table and a couple of chairs which sat looking a bit awkward in the middle. But then it had a very compact bathroom, which didn't make sense given the size of the main room.

The hotel is under a refurb. But basic amenities should still function. However, the tv was out of service (broken signal box), the wifi didn’t work and there was a weird smell on the entire floor (something between a brewery and a lot of weed smoking). Breakfast was fine, but not great. Staff were kind, but mostly seemed disengaged.

The hotel is under a refurb. But basic amenities should still function. However, the tv was out of service (broken signal box), the wifi didn’t work and there was a weird smell on the entire floor (something between a brewery and a lot of weed smoking). Breakfast was fine, but not great. Staff were kind, but mostly seemed disengaged.

Very clean and comfortable stay. This was our first time at Double Tree by Hiton. We would definitely recommend.

Very clean and comfortable stay. This was our first time at Double Tree by Hiton. We would definitely recommend.

Booked two accessible rooms with pitch views. Upon arrival, told we have been allocated different rooms due to "dangerous" aircon problem. Moved to a mazzanine floor not accessible by elevator, with no pitch view and with broken aircon (but given a fan). I was told hotel was fully booked and there was no other rooms available. Was not offered a reduction on cost or given any "free" perks (other than a cookie) to compensate for the inconvenience and for the worst night sleep in a room that was too hot (fan did nothing). Breakfast was very good.

Booked two accessible rooms with pitch views. Upon arrival, told we have been allocated different rooms due to "dangerous" aircon problem. Moved to a mazzanine floor not accessible by elevator, with no pitch view and with broken aircon (but given a fan). I was told hotel was fully booked and there was no other rooms available. Was not offered a reduction on cost or given any "free" perks (other than a cookie) to compensate for the inconvenience and for the worst night sleep in a room that was too hot (fan did nothing). Breakfast was very good.

Staff could not have been more helpful!

Staff could not have been more helpful!

Amazing hotel connected to the Coventry Building Society Arena. Managed to check in early and unexpectedly got a free room upgrade. The room was astoundingly spacious, with two large beds, and a large area for lounge sitting. The bathroom could have been bigger given the space, but it was perfectly adequate even so! The hotel was clean and quiet throughout the stay, and the breakfast was lovely, with plenty of choice, served in a stylish breakfast room. The staff were super friendly and helpful; can't fault them at all. Only nitpicks, the lift was being refurbished, which wasn't helpful when we had a lot of luggage, but staff helped bring our bags up, so can't complain; also the conditioner in the shower was empty, which had been missed during housekeeping, so we had to request another bottle, which we received fairly quickly. All in all, would recommend for the location to a shopping area and its arena connection.

Amazing hotel connected to the Coventry Building Society Arena. Managed to check in early and unexpectedly got a free room upgrade. The room was astoundingly spacious, with two large beds, and a large area for lounge sitting. The bathroom could have been bigger given the space, but it was perfectly adequate even so! The hotel was clean and quiet throughout the stay, and the breakfast was lovely, with plenty of choice, served in a stylish breakfast room. The staff were super friendly and helpful; can't fault them at all. Only nitpicks, the lift was being refurbished, which wasn't helpful when we had a lot of luggage, but staff helped bring our bags up, so can't complain; also the conditioner in the shower was empty, which had been missed during housekeeping, so we had to request another bottle, which we received fairly quickly. All in all, would recommend for the location to a shopping area and its arena connection.

It’s like a rabbit warren, and the staff seem to be on another planet (and pretty hopeless ). The main gripe was that the shower didn’t work at all, the rooms overly warm and stuffy, and the air conditioning barely functioned. All in all, a poor hotel.

It’s like a rabbit warren, and the staff seem to be on another planet (and pretty hopeless ). The main gripe was that the shower didn’t work at all, the rooms overly warm and stuffy, and the air conditioning barely functioned. All in all, a poor hotel.

Staff were incredibly lovely and helpful, the room was generally good, beds were comfy there were just a few mould marks in the shower and the plug in the sink didn't work either other than that everything was absolutely fine.