The room did not have a microwave. And the one was supposed to have a hideaway bed and it did not.

Very clean property with modern rooms. Staff was exceptional. Accessible to some night life options and shopping also.

Very clean property with modern rooms. Staff was exceptional. Accessible to some night life options and shopping also.

The mattress had blood stains on it. It had been flipped over. There was no toiletries in the bathroom no shampoo, no lotion no soap. The people at the front desk were courteous

Nice place

The mattress had blood stains on it. It had been flipped over. There was no toiletries in the bathroom no shampoo, no lotion no soap. The people at the front desk were courteous

Nice place

I recently stayed at this hotel, and it was an incredibly disappointing experience. The property is run down and in serious need of renovation. The paint is peeling everywhere, and there are holes in the walls and ceiling. The carpets are dirty and outdated, making the entire place feel grimy and uncomfortable. My room had dirty sheets, which was absolutely unacceptable. The lobby's sofa was filthy, adding to the overall unclean atmosphere. To make matters worse, there was a pervasive bad smell throughout the hotel. Despite the nice front desk staff, their friendliness couldn't make up for the hotel's poor condition and the unsafe neighborhood it is located in. I would not recommend this hotel.

I recently stayed at this hotel, and it was an incredibly disappointing experience. The property is run down and in serious need of renovation. The paint is peeling everywhere, and there are holes in the walls and ceiling. The carpets are dirty and outdated, making the entire place feel grimy and uncomfortable. My room had dirty sheets, which was absolutely unacceptable. The lobby's sofa was filthy, adding to the overall unclean atmosphere. To make matters worse, there was a pervasive bad smell throughout the hotel. Despite the nice front desk staff, their friendliness couldn't make up for the hotel's poor condition and the unsafe neighborhood it is located in. I would not recommend this hotel.

bugs in the room

bugs in the room

After AA.Com delayed our connection flight to Bermuda almost 12 hours, l needed a hotel to get 5 hours to rest/sleep. I didn't want to sleep 6 hours in the Airport and the hotel AA had compensated passengers, was oversold. So I had my wife search to find a hotel with shuttle, that wasn't sold out. Almost 400 flights were either canceled/delayed on that day/evening. Radisson had rooms, but unfortunately only 1shuttle was operating and after 35 minutes of waiting, there wasn't enough room for all passengers. I decided to get a taxi to the hotel. Luckily the check in was quick but all snacks, bottles of water, were sold out. Luckily I had keto snack with me, and got some ice, and a cup of water from the lobby. There are no vending machines on 3 floor. No restaurant on site, and be prepared to bring your own food, incase major flights are canceled/delayed late evening at CLT. The good thing was the room was big, quiet, and bed comfortable. I got a much needed rest, after a horror travel experience with AA.

After AA.Com delayed our connection flight to Bermuda almost 12 hours, l needed a hotel to get 5 hours to rest/sleep. I didn't want to sleep 6 hours in the Airport and the hotel AA had compensated passengers, was oversold. So I had my wife search to find a hotel with shuttle, that wasn't sold out. Almost 400 flights were either canceled/delayed on that day/evening. Radisson had rooms, but unfortunately only 1shuttle was operating and after 35 minutes of waiting, there wasn't enough room for all passengers. I decided to get a taxi to the hotel. Luckily the check in was quick but all snacks, bottles of water, were sold out. Luckily I had keto snack with me, and got some ice, and a cup of water from the lobby. There are no vending machines on 3 floor. No restaurant on site, and be prepared to bring your own food, incase major flights are canceled/delayed late evening at CLT. The good thing was the room was big, quiet, and bed comfortable. I got a much needed rest, after a horror travel experience with AA.

Property Management was terrible. They told us no when we asked for an extra blanket. That were stains on the walls and the floor. There were bugs on the wall. No one was Manning the front desk so we weren't able to get a water. It was all around a terrible stay. On top of that they overcharged me on my card

Property Management was terrible. They told us no when we asked for an extra blanket. That were stains on the walls and the floor. There were bugs on the wall. No one was Manning the front desk so we weren't able to get a water. It was all around a terrible stay. On top of that they overcharged me on my card

Pathetic service, no breakfast, no store

Pathetic service, no breakfast, no store

The property was alittle run down. The coffee maker in my room didn't work the power outlets on one side of the room didn't work. And because of early flight no coffee available in the lobby. I am very impressed with shuttle service and the park and stay featured with no extra charge for up to 7 days. That made up for every thing else.

The property was alittle run down. The coffee maker in my room didn't work the power outlets on one side of the room didn't work. And because of early flight no coffee available in the lobby. I am very impressed with shuttle service and the park and stay featured with no extra charge for up to 7 days. That made up for every thing else.

This hotel employs the nicest folks ever. The room was absolutely lovely and super clean.

This hotel employs the nicest folks ever. The room was absolutely lovely and super clean.

The room was fine, the staff indifferent, access to the airport decent, location poor

Very comfortable beds and pillows beautiful shower

Very comfortable beds and pillows beautiful shower

Great stay. Room appeared to be recently renovated. Surrounding area isn't great, but I wasn't looking to hang out around the hotel. Property itself was fine and parking was safe. Great burger spot in the adjacent parking lot. Easy access to BoA Stadium.

Great stay. Room appeared to be recently renovated. Surrounding area isn't great, but I wasn't looking to hang out around the hotel. Property itself was fine and parking was safe. Great burger spot in the adjacent parking lot. Easy access to BoA Stadium.

The staff was not engaged with customers needs.

The staff was not engaged with customers needs.

The staff was very friendly and courteous.

The staff was very friendly and courteous.

Bad

Bad