The hotel is new and locations are good

The pool was good and the room was comfortable and clean. The dining options were not as described at the time of booking, instead they only were offering an expensive buffet. They chose not to take payment from us on arrival but then sent us a letter the day before departure saying we had reached our credit limit and needed to come down to reception and pay our bill. We had ony spent about £50 on food and laundry. This seemed unnecessary given that we had offered to pay upfront on arrival and they had declined. Well air conditioned and the fitness rokm was small but ok as not busy when we went.

The pool was good and the room was comfortable and clean. The dining options were not as described at the time of booking, instead they only were offering an expensive buffet. They chose not to take payment from us on arrival but then sent us a letter the day before departure saying we had reached our credit limit and needed to come down to reception and pay our bill. We had ony spent about £50 on food and laundry. This seemed unnecessary given that we had offered to pay upfront on arrival and they had declined. Well air conditioned and the fitness rokm was small but ok as not busy when we went.

Good location in city. Easy access to attractions in George Town

Good location in city. Easy access to attractions in George Town

Love the sauna and steam facility. Will be good if there is spa within hotel.

Love the sauna and steam facility. Will be good if there is spa within hotel.

An excellent place to stay. Service staff were excellent and always helpful. My favourite dessert was the 3 flavours sorbet. Room service and kitchen are closed after 11pm though. Grab delivery is a great option as many eateries are on them. Swimming pool is decent and the gym while small has a decent view from a height. About 200 meters down the road there is an excellent dimsum shop near a red rock hotel. Do try it. Overall a good place to stay as the staff is excellwnt and the amenities are above average and well maintained.

An excellent place to stay. Service staff were excellent and always helpful. My favourite dessert was the 3 flavours sorbet. Room service and kitchen are closed after 11pm though. Grab delivery is a great option as many eateries are on them. Swimming pool is decent and the gym while small has a decent view from a height. About 200 meters down the road there is an excellent dimsum shop near a red rock hotel. Do try it. Overall a good place to stay as the staff is excellwnt and the amenities are above average and well maintained.

Great place to stay in Georgetown - convenient access to most places. Hotel itself is great, very pleasant stay,

Great place to stay in Georgetown - convenient access to most places. Hotel itself is great, very pleasant stay,

Easy accessible to nearby attractions and hawker centres

Easy accessible to nearby attractions and hawker centres

Clean , comfortable , friendly staff

Clean , comfortable , friendly staff

Love it

Love it

Excellent stay at the hotel. Staffs are kind. Only thinks that bedroom aircon is noisy a bit and feedback didn’t work well.

Excellent stay at the hotel. Staffs are kind. Only thinks that bedroom aircon is noisy a bit and feedback didn’t work well.

I was looking forward to stay in this hotel and I booked two suites for 3 persons. We arrived very early in the morning but were told that we are not able to check in until 4pm as the suite rooms are meant for their VIP members and 4pm check out is a privilege. However one lady at the reception told me that she can expedite a room for us to check in before lunch and she will give us a whatsapp call or message. We went out for early lunch and went to a shopping mall loitering around waiting for the whatsapp. But my whatsapp never ring nor received any message. We waited till almost 3pm and decided to make our way back to the hotel. When we reached, we were told the rooms are not ready. I asked a couple of times why then I was told one room will be ready, that question was being avoided - not just once but the multiple times I asked. Then after 30 minutes of checking and verifying and checking, we finally got 1 room key and had to wait for the other room. For the other room, I booked on expedia 2 nights but booked separately due to a last minute addition. The hotel got confused and I had to repeat to 3 different people about this situation - that I had 3 expedia bookings, 1 room for 3 nights, 1 room for 2 nights though separate bookings. When I went up to the room, I realised there was no extra bed so I called and then went down to ask for it. The manager then came out and explained the rooms are all for two to share and an extra bed is additional cost but they will give it to

I was looking forward to stay in this hotel and I booked two suites for 3 persons. We arrived very early in the morning but were told that we are not able to check in until 4pm as the suite rooms are meant for their VIP members and 4pm check out is a privilege. However one lady at the reception told me that she can expedite a room for us to check in before lunch and she will give us a whatsapp call or message. We went out for early lunch and went to a shopping mall loitering around waiting for the whatsapp. But my whatsapp never ring nor received any message. We waited till almost 3pm and decided to make our way back to the hotel. When we reached, we were told the rooms are not ready. I asked a couple of times why then I was told one room will be ready, that question was being avoided - not just once but the multiple times I asked. Then after 30 minutes of checking and verifying and checking, we finally got 1 room key and had to wait for the other room. For the other room, I booked on expedia 2 nights but booked separately due to a last minute addition. The hotel got confused and I had to repeat to 3 different people about this situation - that I had 3 expedia bookings, 1 room for 3 nights, 1 room for 2 nights though separate bookings. When I went up to the room, I realised there was no extra bed so I called and then went down to ask for it. The manager then came out and explained the rooms are all for two to share and an extra bed is additional cost but they will give it to

Venue of stay was great.It is convenient to go anywhere in Penang.Breakfast had good variety of food.Service from duty manager was good too.

Venue of stay was great.It is convenient to go anywhere in Penang.Breakfast had good variety of food.Service from duty manager was good too.

The condition was found after checked in at 7pm on 16 Oct. We switwched on the air conditoner before the 2-hr dinner and hoped the conditon would improve. Unfortunately it couldn't help, the moldy smell was still existing. We called the helpdesk and housekeeping staff came and checked. He said the smell is due to condensation inside air duct. One of the sockets was found no power supply when tried to use water boiler at about 9pm on 16 Oct. A technician came, checked and was trying to fixed. Unfortunately, he used nearly an hour, tripped fuse and seemed to not fix the socket yet. Due to the above defects, we called front desk and requst to chage to another room without defects at around 10:30pm. After several calls with front desk, a female duty manager contacted us and claimed the hotel was fully booked and no King size bedded room (our booked room type) was available. We asked her to come and checked the moldy smell, she finally came but unfortunately her perfume was too strong to make her can't notice the moldy smell, and claimed every room is with the same smell!! She made us feel that she did not admit the room has such bad smell. I emphaized the room had defects so request changing room. She finally 'found' and changed to another King size bedded room to us. The time then was 11:30pm. At around 3pm on 18 Oct, all lifts were out of service for regular maintenance at the same time! I don't believe it is the standard of Marriott???

The condition was found after checked in at 7pm on 16 Oct. We switwched on the air conditoner before the 2-hr dinner and hoped the conditon would improve. Unfortunately it couldn't help, the moldy smell was still existing. We called the helpdesk and housekeeping staff came and checked. He said the smell is due to condensation inside air duct. One of the sockets was found no power supply when tried to use water boiler at about 9pm on 16 Oct. A technician came, checked and was trying to fixed. Unfortunately, he used nearly an hour, tripped fuse and seemed to not fix the socket yet. Due to the above defects, we called front desk and requst to chage to another room without defects at around 10:30pm. After several calls with front desk, a female duty manager contacted us and claimed the hotel was fully booked and no King size bedded room (our booked room type) was available. We asked her to come and checked the moldy smell, she finally came but unfortunately her perfume was too strong to make her can't notice the moldy smell, and claimed every room is with the same smell!! She made us feel that she did not admit the room has such bad smell. I emphaized the room had defects so request changing room. She finally 'found' and changed to another King size bedded room to us. The time then was 11:30pm. At around 3pm on 18 Oct, all lifts were out of service for regular maintenance at the same time! I don't believe it is the standard of Marriott???

I really enjoy it

I really enjoy it

The breakfast was acceptable. The check-in process was slow than expected. There was a big cockroach entered the room and we were busy "fighting" it. I didnt really sleep well after that.

The breakfast was acceptable. The check-in process was slow than expected. There was a big cockroach entered the room and we were busy "fighting" it. I didnt really sleep well after that.

It was a perfect experience, all staff and service were perfect

It was a perfect experience, all staff and service were perfect

Staffs are friendly.