Great view, walkable and convenient

I booked the hotel for my stay from Expedia in early April 2024 for stay from 29 July till 04 August with everything paid. When I arrived at the hotel they said booking is cancelled couple days back prior to my arrival reason unknown. The management was totally uncoaparative and gave me really hard time. I was travelling with family of 6 people and waited in the lounge for 5 hours and Expedia on the other side was not responding to my calls and I have to pay and book other property New Madina Hotel. I demand compensation from Expedia and the property. They should not only refund my money which I paid but also should compansate for the money I paid to book new property at higher price and for all the trouble I have been through.

I booked the hotel for my stay from Expedia in early April 2024 for stay from 29 July till 04 August with everything paid. When I arrived at the hotel they said booking is cancelled couple days back prior to my arrival reason unknown. The management was totally uncoaparative and gave me really hard time. I was travelling with family of 6 people and waited in the lounge for 5 hours and Expedia on the other side was not responding to my calls and I have to pay and book other property New Madina Hotel. I demand compensation from Expedia and the property. They should not only refund my money which I paid but also should compansate for the money I paid to book new property at higher price and for all the trouble I have been through.

Breakfast included from 6.30 am to 10.15 .It was a long time and enough for me to do fajr and then come back and eat. The best part of this hotel is that it is right in front of the green dome

Breakfast included from 6.30 am to 10.15 .It was a long time and enough for me to do fajr and then come back and eat. The best part of this hotel is that it is right in front of the green dome

Close to al haram

Close to al haram

Located close to the masjid, with shops around the area. Staff were helpful. Full sohoor buffet with variety of choices. They need to give a just little bit attention to cleanliness of the room. Generally good place to stay:

Located close to the masjid, with shops around the area. Staff were helpful. Full sohoor buffet with variety of choices. They need to give a just little bit attention to cleanliness of the room. Generally good place to stay:

Location is great. The receptionist are are very rude and unprofessional.

I have previously stayed at this same hotel in 2019 and had a great time. This time it didn’t disappoint at all. Very friendly staff at the desk who are ready to help. They were very welcoming in. Our room had a partial view of the haram and we could see the sunset and sunrise over the Haram. SubhanaAllah was very beautiful. The location is great for men. 2-3 mins you’ll be at the mosque from the doorstep. For women to get to gates 28-30 it’ll take a little longer, approximately 5-10 mins depending on your speed of walking. I normally got there in 5 mins. The food served in the restaurant was very nice. We had both iftar and free suhoor there. Lots of variety and the staff were really really nice. Thank you for taking care of my father when he needed help with getting food/tea/drinks etc. The rooms were cleaned daily and the cleaners were friendly. They work really hard and accommodated everything we needed. Thank you. The laundry service was very efficient. Clothes delivered the next day. Slightly expensive but I needed it. Minor negative points: - took a long time for the calls to reception to be answered. Would be handy if there was a separate number for the bell boy/concierge - a rack under the sink in the bathroom would be useful as there’s nowhere to put your clothes and get changed in the bathroom. Especially when sharing rooms with your family. So a simple rack would be useful. Thank you for being great. Will highly recommend and stay here again InshaAllah

I have previously stayed at this same hotel in 2019 and had a great time. This time it didn’t disappoint at all. Very friendly staff at the desk who are ready to help. They were very welcoming in. Our room had a partial view of the haram and we could see the sunset and sunrise over the Haram. SubhanaAllah was very beautiful. The location is great for men. 2-3 mins you’ll be at the mosque from the doorstep. For women to get to gates 28-30 it’ll take a little longer, approximately 5-10 mins depending on your speed of walking. I normally got there in 5 mins. The food served in the restaurant was very nice. We had both iftar and free suhoor there. Lots of variety and the staff were really really nice. Thank you for taking care of my father when he needed help with getting food/tea/drinks etc. The rooms were cleaned daily and the cleaners were friendly. They work really hard and accommodated everything we needed. Thank you. The laundry service was very efficient. Clothes delivered the next day. Slightly expensive but I needed it. Minor negative points: - took a long time for the calls to reception to be answered. Would be handy if there was a separate number for the bell boy/concierge - a rack under the sink in the bathroom would be useful as there’s nowhere to put your clothes and get changed in the bathroom. Especially when sharing rooms with your family. So a simple rack would be useful. Thank you for being great. Will highly recommend and stay here again InshaAllah

Location is excellent. Expect a 3 star hotel. Room cleanliness is on par with 3 stars. Service is to be requested and honored.

Location is excellent. Expect a 3 star hotel. Room cleanliness is on par with 3 stars. Service is to be requested and honored.

Good experience.

Good experience.

Employees are friendly Harm are very close Breakfast is very good

Employees are friendly Harm are very close Breakfast is very good

Location is great

Location is great

Excellent hotel. Super comfortable beds. Mohammed Nishu and Omar Farouk were extremely helpful in house keeping. They should get a raise! Food choices are great and prices are very reasonable. This hotel is near the Rawdah side.

Excellent hotel. Super comfortable beds. Mohammed Nishu and Omar Farouk were extremely helpful in house keeping. They should get a raise! Food choices are great and prices are very reasonable. This hotel is near the Rawdah side.

Nicelocation and facility. Decent breakfast selection. Decent room service prices.

Nicelocation and facility. Decent breakfast selection. Decent room service prices.

Great location, horrible service. I have booked a "Deluxe King Room, City View" When entered the hotel - it looked clean and with lots of tech gadgets. - however they gave me dark room with king bed instead of a city view room. Room was very dark, When open the window curtains- all I can see a dark dirty area inner side of the building with a central A/C exhaust fan facing my window. There is a clock phone with wrong time, that is no easy way to change the time. It had a nice pantry but the refrigerator doesn't work. I spoke to the receptionist in the morning told them that they gave me a room with no view. He told me okay we will change your room after 12 pm. No one contacted me all day, no housekeeper came to clean the room. In the evening I called the operator and told her I no longer care about cleaning the room. It will be nice if I could get some drinking water (housekeeper supposed to replenish it while they clean the room). They told me they will send someone shortly. When I returned to the room ~8pm - noticed someone replaced the towels in the bathroom and left about 10 bottles of water in the pantry. I checked out 4:00 am in the morning, they send a bellman, who pickup my luggage and brought them downstairs. He insisted me to take a (unduly expensive) cab from the hotel front. When the Uber came at the hotel door. He was no where to be found. I had to rush inside, to look for my luggage, me an my wife had to drag them out to the street to load them in the car.

Great location, horrible service. I have booked a "Deluxe King Room, City View" When entered the hotel - it looked clean and with lots of tech gadgets. - however they gave me dark room with king bed instead of a city view room. Room was very dark, When open the window curtains- all I can see a dark dirty area inner side of the building with a central A/C exhaust fan facing my window. There is a clock phone with wrong time, that is no easy way to change the time. It had a nice pantry but the refrigerator doesn't work. I spoke to the receptionist in the morning told them that they gave me a room with no view. He told me okay we will change your room after 12 pm. No one contacted me all day, no housekeeper came to clean the room. In the evening I called the operator and told her I no longer care about cleaning the room. It will be nice if I could get some drinking water (housekeeper supposed to replenish it while they clean the room). They told me they will send someone shortly. When I returned to the room ~8pm - noticed someone replaced the towels in the bathroom and left about 10 bottles of water in the pantry. I checked out 4:00 am in the morning, they send a bellman, who pickup my luggage and brought them downstairs. He insisted me to take a (unduly expensive) cab from the hotel front. When the Uber came at the hotel door. He was no where to be found. I had to rush inside, to look for my luggage, me an my wife had to drag them out to the street to load them in the car.

Exceptional! Room, staff, location and facilities are incredible. Highly recommended!

Exceptional! Room, staff, location and facilities are incredible. Highly recommended!

Comfy bed

Good

Good

Comfy bed