Nice please and very good food , but the information Reception this week

Nice please and very good food , but the information Reception this week

We arrived at the hotel the reception staff could barely speak any English, luckily the bell boy was able to help out and translate between the staff and ourselves, when we tried to say something we were generally replied to in German, although I can speak a little and understand a little German it was not enough. I would of thought it was quite important for a large hotel like this to make sure they had people on reception who are able to speak both German and English fluently when the hotel is advertised all over the internet on English speaking websites.The pool area is nice but they don't have anywhere near enough sun-beds so unless you get up early to reserve the sun-beds you will not get one. This completely contradicts the rules in you room where you are not supposed to reserve them before 9am and if the sun-beds are left unattended for longer than 40minutes the towels etc will be removed. This never happened as some beds were reserved for 3+ hours before anyone turned up. It is a shame the 40 minute rule is not adhered to. We didn't even see any staff looking after the pool area or fulfilling the sun-bed rules. (SHAME).The all-inclusive drinks are terrible, The beer, red and rose wine are drinkable, tried the sparkling wine and depending which bottle they chose to give you the wine from the black bottle was ok, however if they gave you the sparkling wine from the gold coloured bottle this was the worst sparkling wine i have ever tasted. i'm sure they could get better.

We arrived at the hotel the reception staff could barely speak any English, luckily the bell boy was able to help out and translate between the staff and ourselves, when we tried to say something we were generally replied to in German, although I can speak a little and understand a little German it was not enough. I would of thought it was quite important for a large hotel like this to make sure they had people on reception who are able to speak both German and English fluently when the hotel is advertised all over the internet on English speaking websites.The pool area is nice but they don't have anywhere near enough sun-beds so unless you get up early to reserve the sun-beds you will not get one. This completely contradicts the rules in you room where you are not supposed to reserve them before 9am and if the sun-beds are left unattended for longer than 40minutes the towels etc will be removed. This never happened as some beds were reserved for 3+ hours before anyone turned up. It is a shame the 40 minute rule is not adhered to. We didn't even see any staff looking after the pool area or fulfilling the sun-bed rules. (SHAME).The all-inclusive drinks are terrible, The beer, red and rose wine are drinkable, tried the sparkling wine and depending which bottle they chose to give you the wine from the black bottle was ok, however if they gave you the sparkling wine from the gold coloured bottle this was the worst sparkling wine i have ever tasted. i'm sure they could get better.

This hotel could be wonderful but in our opinion it was let down by some of its staff. The hotel was absolutely full of Germans. I have no problem with other nationalities, however being Canadian/English our first language IS NOT GERMAN. Even my ability to say please, thank you etc. in Turkish was lost on many. We were often ignored at the bar in favour of a German arriving after us. Note to the Hotel... in this current travel climate I don't think "putting all your eggs in one basket" is a good idea!. We are all clients, no matter where we are from

This hotel could be wonderful but in our opinion it was let down by some of its staff. The hotel was absolutely full of Germans. I have no problem with other nationalities, however being Canadian/English our first language IS NOT GERMAN. Even my ability to say please, thank you etc. in Turkish was lost on many. We were often ignored at the bar in favour of a German arriving after us. Note to the Hotel... in this current travel climate I don't think "putting all your eggs in one basket" is a good idea!. We are all clients, no matter where we are from