top attendance of service staff. great ambience of the old colonial Penang near to everything you want to see of Georgetown

top attendance of service staff. great ambience of the old colonial Penang near to everything you want to see of Georgetown

The staff were attentive to our every need, from recommending local restaurants to booking a taxi to the airport. Unfortunately the noise levels just beyond us . There is singing club just across the street and will start @ 9:30 and last till 11:30 pm every night . Wi-Fi was patchy . If u need Wi-Fi , this is not the hotel for you.

Good stay, best part is the service.

Good stay, best part is the service.

The staff were attentive to our every need, from recommending local restaurants to booking a taxi to the airport. Unfortunately the noise levels just beyond us . There is singing club just across the street and will start @ 9:30 and last till 11:30 pm every night . Wi-Fi was patchy . If u need Wi-Fi , this is not the hotel for you.

Very convenient location to all the major tourist areas around Georgetown. The staff was amazing and very helpful, always there to help plan the day with recommendations and providing tips. The only downside was the WiFi was slow. Overall, excellent hotel.

Very convenient location to all the major tourist areas around Georgetown. The staff was amazing and very helpful, always there to help plan the day with recommendations and providing tips. The only downside was the WiFi was slow. Overall, excellent hotel.

Beautiful hotel, nice staff, but unfortunately it is not being maintained. Facilities are not i good condition (e g. Pool has hanging light), indoor sofa is moldy and stained, outdoor shutters are peeled off, doors don't close well, birds constantly inside the lobby entrance which from a cleanliness standing is not great Cleanliness of the rooms was subpar. Staff broke a perfume bottle while cleaning and did not report it - found out from left over glass shard and strong smell of perfume...). Such a shame as this hotel could be fantastic and the staff was nothing but helpful. However big investment needs to be made in upkeeping and training. Without this, i think it should be removed from the small luxury hotels group/website.

Beautiful hotel, nice staff, but unfortunately it is not being maintained. Facilities are not i good condition (e g. Pool has hanging light), indoor sofa is moldy and stained, outdoor shutters are peeled off, doors don't close well, birds constantly inside the lobby entrance which from a cleanliness standing is not great Cleanliness of the rooms was subpar. Staff broke a perfume bottle while cleaning and did not report it - found out from left over glass shard and strong smell of perfume...). Such a shame as this hotel could be fantastic and the staff was nothing but helpful. However big investment needs to be made in upkeeping and training. Without this, i think it should be removed from the small luxury hotels group/website.

The best customer service

The best customer service

This is an absolute gem in Penang. It's a stunning converted mansion full of history and charm. Even better, it's a great location- we walked everywhere we wanted to get to within 25 minutes of the property. But the real amazing thing was the staff. Everyone was so kind and accommodating. They took time to sit down with us and create an itinerary to experience George Town in our short stay, had restaurant recommendations to experience local cuisine, and an amazing lounge with complimentary juices and snacks. It's easily one of the, if not the, best experiences I've had with hotel staff anywhere. If you're staying in Pengang, this is the place.

The property is well-situated and comfortable. My only criticism concerns the noise from music at neighbouring entertainment venues at night.

This is an absolute gem in Penang. It's a stunning converted mansion full of history and charm. Even better, it's a great location- we walked everywhere we wanted to get to within 25 minutes of the property. But the real amazing thing was the staff. Everyone was so kind and accommodating. They took time to sit down with us and create an itinerary to experience George Town in our short stay, had restaurant recommendations to experience local cuisine, and an amazing lounge with complimentary juices and snacks. It's easily one of the, if not the, best experiences I've had with hotel staff anywhere. If you're staying in Pengang, this is the place.

The property is well-situated and comfortable. My only criticism concerns the noise from music at neighbouring entertainment venues at night.

Friendly and helpful staff, good quality amenities provided. Food market nearby with 3 mins walk. Convenient store nearby with 5 mins walk. But wifi and hot water supply in room are not stable.

Friendly and helpful staff, good quality amenities provided. Food market nearby with 3 mins walk. Convenient store nearby with 5 mins walk. But wifi and hot water supply in room are not stable.

The hotel is reasonably small so you get personal service. It is located in a convenient location for restaurants and an easy walk into town. The facilities were very good and the staff were extremely helpful. Nothing was too much effort. A great place to stay in an interesting town.

The hotel is reasonably small so you get personal service. It is located in a convenient location for restaurants and an easy walk into town. The facilities were very good and the staff were extremely helpful. Nothing was too much effort. A great place to stay in an interesting town.

Great stay Quiet, comfortable, friendly with excellent service Good location Nice pool

Great stay Quiet, comfortable, friendly with excellent service Good location Nice pool

The staff there were super friendly and helpful just like expected, I love the pre dinner drink session and 24hours lounge. Understanding the house is a vintage property, the structure condition may not as good as the new built, however some of the hardware facilities were slightly disappointed. Like the bathing robe, and bed sheets. In general it was a present stay and definitely will revisit Penang.

The staff there were super friendly and helpful just like expected, I love the pre dinner drink session and 24hours lounge. Understanding the house is a vintage property, the structure condition may not as good as the new built, however some of the hardware facilities were slightly disappointed. Like the bathing robe, and bed sheets. In general it was a present stay and definitely will revisit Penang.

Lovely heritage building, wonderful staff and a centrally located make this an ideal spot to stay !! Highly recommended!

Lovely heritage building, wonderful staff and a centrally located make this an ideal spot to stay !! Highly recommended!

Attentive and helpful staff. 24 hour lounge was a hit for jet lagged travelers

Attentive and helpful staff. 24 hour lounge was a hit for jet lagged travelers

We had a lovely stay at the Edison! The staff was extremely friendly and helpful. Fax was especially helpful!

We had a lovely stay at the Edison! The staff was extremely friendly and helpful. Fax was especially helpful!

It was my second time staying at The Edison and it was as lovely as the first time I stayed there pre-Covid. The service was impeccable and the hotel is beautiful, central to attractions and well maintained.

It was my second time staying at The Edison and it was as lovely as the first time I stayed there pre-Covid. The service was impeccable and the hotel is beautiful, central to attractions and well maintained.