Needs an update. Very outdated and a lot of broken things everywhere

This is a really nice hotel that has one of the best views and the hotel has a really nice architecture but a lot of areas that could be enjoyable, don’t have were to seat or use the area. The restaurant is really good but should have in the pool area something more casual. But it’s one of the best hotels y la libertad

Very nice facility. Comfortable accommodations even though they could use a nice sofa or something alike in them. Pools were spectacular and the service was top notch. I would suggest assigning more service staff, especially around the pools as it seemed that one or two people were assigned for all guests. That made the wait sometimes more than ideal, but the servers were top notch. Courteous and helpful. Same for the restaurant. I will definitely return if the opportunity arises.

Excellent view

Awful experience booking with you, I lost arount $300, how such a big company like expedia deal with this type of hotels, I was suppose to celebrate my girlfriend birthday there, I booked the hotel on the 7th afternoon intentionally for the next day Aug 8th, your system beside it was late afternoom never show any warning and let me do it, 2 hours later I saw it was wrong, I call the hotel, I contact you guys in Expedia, no one could help me to get my money, this is such a bad experience, how come after I saw the mistake and call no body could help me, it was a genuine mistake and I try to fix it, you could not do it, you say hotel will auth the refund and hotel said you as platform would do it. This is really awful, no even rebooking no even half refund was offer for it. The worst booking app and hotel, come on you just took my $300 for no one to stay there. I feel robber, this Alcantilados owner and expedia stole this $300 from me. This is a scam, you guys never help.

Awful experience booking with you, I lost arount $300, how such a big company like expedia deal with this type of hotels, I was suppose to celebrate my girlfriend birthday there, I booked the hotel on the 7th afternoon intentionally for the next day Aug 8th, your system beside it was late afternoom never show any warning and let me do it, 2 hours later I saw it was wrong, I call the hotel, I contact you guys in Expedia, no one could help me to get my money, this is such a bad experience, how come after I saw the mistake and call no body could help me, it was a genuine mistake and I try to fix it, you could not do it, you say hotel will auth the refund and hotel said you as platform would do it. This is really awful, no even rebooking no even half refund was offer for it. The worst booking app and hotel, come on you just took my $300 for no one to stay there. I feel robber, this Alcantilados owner and expedia stole this $300 from me. This is a scam, you guys never help.

$ 340 for 4 people it to much for that hotel and charge extra for everything for one hour late $30 more

$ 340 for 4 people it to much for that hotel and charge extra for everything for one hour late $30 more