"Kontaktloses" Hotel = no front desk, no-one around. Need a code to get in -- but I never received it. A number to call -- if you can get through (which I couldn't). When I complained, I was told that they would have offered me a free breakfast (!), but wouldn't, 'cause I'd complained. Early check-out (10 AM), but nowhere to leave luggage. No proper curtains, just flimsy sheers. No ventilation, so lots of noise from street. An expensive youth hostel without some of the amenities. No way it's 3 stars! What's not to like? Avoid if at all possible.

The hotel bills itself as a "contactless" hotel, although this is not easy to see on the Expedia website. To get in, whether to the hotel or to one's room (or indeed, even to know which room one is assigned), one needs a code. This code is apparently supposed to be sent by email. I, however, never received it (not even in spam). And when I tried to call the number provided in my booking confirmation as many as 20 times, I couldn't get through; I got cut off each time (not that there was anything wrong with my phone). When I found an alternative number, I was unhelpfully told that sometimes when one books through a site such as Expedia (as opposed to through the hotel's own website, which I never would have found on its own), the code sometimes doesn't come through. Thanks a lot! Fortunately, after about 1/2 an hour, a cleaning person opened the door and let me in. But imagine if it had been raining? Or if it had been the middle of the night? And when I complained, I was told that I should just have "relaxed" (ausatmen, literally, to take a deep breath and breath out). If you arrived after a transatlantic journey--exhausted and wanting nothing more than a shower--and found yourself unable to get into your hotel and with no one there to help, would you just relax? And I speak German! By way of apology, such as it was, the hotel said that they would have offered me a free breakfast (how generous!) but, given that I'd already complained on-line, they wouldn't!

The hotel bills itself as a "contactless" hotel, although this is not easy to see on the Expedia website. To get in, whether to the hotel or to one's room (or indeed, even to know which room one is assigned), one needs a code. This code is apparently supposed to be sent by email. I, however, never received it (not even in spam). And when I tried to call the number provided in my booking confirmation as many as 20 times, I couldn't get through; I got cut off each time (not that there was anything wrong with my phone). When I found an alternative number, I was unhelpfully told that sometimes when one books through a site such as Expedia (as opposed to through the hotel's own website, which I never would have found on its own), the code sometimes doesn't come through. Thanks a lot! Fortunately, after about 1/2 an hour, a cleaning person opened the door and let me in. But imagine if it had been raining? Or if it had been the middle of the night? And when I complained, I was told that I should just have "relaxed" (ausatmen, literally, to take a deep breath and breath out). If you arrived after a transatlantic journey--exhausted and wanting nothing more than a shower--and found yourself unable to get into your hotel and with no one there to help, would you just relax? And I speak German! By way of apology, such as it was, the hotel said that they would have offered me a free breakfast (how generous!) but, given that I'd already complained on-line, they wouldn't!

The hotel had no onset except housekeeping. For a none German reading person this was challenging. I was not informed of this situation. Room was small but adequate!

The hotel had no onset except housekeeping. For a none German reading person this was challenging. I was not informed of this situation. Room was small but adequate!

Close to the train station and walking distance to the many shops and tourists attractions.

Close to the train station and walking distance to the many shops and tourists attractions.

The hotel is in a great location, only 6 minutes from the train station, and is very quiet. I’m not sure it’s really a “hotel” as it does not have a reception or any staff on site, as far as I could tell. You get a PIN code in advance and let yourself in with that code. If I had known that, I probably would have stayed elsewhere. The bed was comfortable enough. My two main issues were the thin walls and lack of real curtains. The white gauze ones that are in the room do nothing to block out light, so you’ll be waking up with the sunrise.