This appeared to be a fairly new property or recently remodeled. Clean. Quiet Staff was friendly. The ice machine on our floor was not working but there was another machine. Breakfast options were good.

This property is not that old and was our favorite for visiting our child at LeTourneau University for the last three years. The property has gradually declined. This weekend the smell of smoke in the entrance is noticeable. We did not even take a step inside the first room they gave us because the smell of smoke was so bad. The second room had a hint of a smoky smell but we just dealt with it. Needless to say, this is our last stay at this property. Unfortunate because it is a great location and the hotel is supposed to be smoke free. Last time we stayed here the elevators smelled terrible (smoky) just from other customers using them. Apparently a lot of the customers are company field workers who smoke a lot! If you smoke you won't have an issue. If you are sensitive to smoke, choose somewhere else.

This property is not that old and was our favorite for visiting our child at LeTourneau University for the last three years. The property has gradually declined. This weekend the smell of smoke in the entrance is noticeable. We did not even take a step inside the first room they gave us because the smell of smoke was so bad. The second room had a hint of a smoky smell but we just dealt with it. Needless to say, this is our last stay at this property. Unfortunate because it is a great location and the hotel is supposed to be smoke free. Last time we stayed here the elevators smelled terrible (smoky) just from other customers using them. Apparently a lot of the customers are company field workers who smoke a lot! If you smoke you won't have an issue. If you are sensitive to smoke, choose somewhere else.

Week one, paid for a studio room. Very nice as was expected. Week two paid extra to upgrade to the suite. Arrive at the hotel and it’s the same room. I call the front desk and tell them that they put me in a studio, and I paid for the suite. Front desk informs me they don’t have a suite. I said no problem, refund me the difference I paid for the larger room. She referred me to the manager Who I spoke with the next day. He basically rolled his eyes and said there is nothing he could do. Made “0”ZERO effort to try and fix this. Wouldn’t even make a phone call. Told me to deal with hotels.com because it wasn’t his fault that this hotel doesn’t have a suite.

Week one, paid for a studio room. Very nice as was expected. Week two paid extra to upgrade to the suite. Arrive at the hotel and it’s the same room. I call the front desk and tell them that they put me in a studio, and I paid for the suite. Front desk informs me they don’t have a suite. I said no problem, refund me the difference I paid for the larger room. She referred me to the manager Who I spoke with the next day. He basically rolled his eyes and said there is nothing he could do. Made “0”ZERO effort to try and fix this. Wouldn’t even make a phone call. Told me to deal with hotels.com because it wasn’t his fault that this hotel doesn’t have a suite.

We were traveling and made our reservation via Travelocity. Thank heaven we did that because when we arrived at 1am there was a line at the front desk with people checking in. One young kid at the front desk doing his best. Not sure if management didn't expect to be this busy at 1am but he was struggling. Poor planning on management. Sss as me with check out the next morning. Only one person at the front desk. Line of people checking out. Otherwise it served its purpose for us, a bed to sleep in.

We were traveling and made our reservation via Travelocity. Thank heaven we did that because when we arrived at 1am there was a line at the front desk with people checking in. One young kid at the front desk doing his best. Not sure if management didn't expect to be this busy at 1am but he was struggling. Poor planning on management. Sss as me with check out the next morning. Only one person at the front desk. Line of people checking out. Otherwise it served its purpose for us, a bed to sleep in.

Great property, in good condition. Surrounding area was not so nice.

Great property, in good condition. Surrounding area was not so nice.

Good just over night

Good just over night

I recently stayed at a newer hotel that was exceptionally clean and quiet and had a comfortable bed and pillows.

I recently stayed at a newer hotel that was exceptionally clean and quiet and had a comfortable bed and pillows.

Air kept kicking on and off even though it never reached the set temperature so it was warm for awhile. Beds were kind of hard. It was clean.

Air kept kicking on and off even though it never reached the set temperature so it was warm for awhile. Beds were kind of hard. It was clean.

Your staff are credit to you look after them 👍☘️

Your staff are credit to you look after them 👍☘️

Our room was clean and spacious. Just right for what we were wanting. The design of the room darkening shades is great and should be adopted by all hotels. Breakfast was very good, with plenty of variety. The lobby area was comfortable and roomy and made for a great place to hang out with friends. All in all, this would be at the top of our list for any return trips. Two minor complaints: 1 - Despite what the sign in the bathroom claims, you can't get toothpaste at the front desk if you forget yours. 2 - The printer isn't working, but there's no sign to indicate this. Instead you follow the instructions, find it doesn't work, talk to the front desk, and then learn that they knew this. How about an "out of order" sign?

Our room was clean and spacious. Just right for what we were wanting. The design of the room darkening shades is great and should be adopted by all hotels. Breakfast was very good, with plenty of variety. The lobby area was comfortable and roomy and made for a great place to hang out with friends. All in all, this would be at the top of our list for any return trips. Two minor complaints: 1 - Despite what the sign in the bathroom claims, you can't get toothpaste at the front desk if you forget yours. 2 - The printer isn't working, but there's no sign to indicate this. Instead you follow the instructions, find it doesn't work, talk to the front desk, and then learn that they knew this. How about an "out of order" sign?

The hotel is located right next door to a Cracker Barrel and isn't far from other restaurants. There is also a Walmart close by. The driveway is a bit tricky to see at first since there is some construction going on. It's also conveniently located next to I-20. The room was clean and updated. A/C was great. Shower pressure was nice. The bed was pretty comfortable. The only issue was with the toilet's flushing power being too low I think, but it was mainly just a mild inconvenience. Front desk staff were absolutely phenomenal. They were kind, courteous, and made sure we had everything we needed. Breakfast staff noticed I was struggling with my 3 year old and offered to grab me something since I was too focused on her to really get anything for myself. That small act of kindness really made my day.

The hotel is located right next door to a Cracker Barrel and isn't far from other restaurants. There is also a Walmart close by. The driveway is a bit tricky to see at first since there is some construction going on. It's also conveniently located next to I-20. The room was clean and updated. A/C was great. Shower pressure was nice. The bed was pretty comfortable. The only issue was with the toilet's flushing power being too low I think, but it was mainly just a mild inconvenience. Front desk staff were absolutely phenomenal. They were kind, courteous, and made sure we had everything we needed. Breakfast staff noticed I was struggling with my 3 year old and offered to grab me something since I was too focused on her to really get anything for myself. That small act of kindness really made my day.

Check in was easy and fast. Gayle was fantastic! Bed was comfortable and the room was spotless!! Breakfast was good and the lady that makes the waffles is a treasure. The only issue was that the AC did not work in our room but it was ok and I didn't even realize until morning. All in all, this is a great property.

Check in was easy and fast. Gayle was fantastic! Bed was comfortable and the room was spotless!! Breakfast was good and the lady that makes the waffles is a treasure. The only issue was that the AC did not work in our room but it was ok and I didn't even realize until morning. All in all, this is a great property.

One of the things that makes a difference to me and how I rate hotel is if the room is dark at night. The shade was too small for window. This brought in too much light so slept poorly. Also how can one Hilton property not charge pet fee but another does. Overall it wasn’t the best place to stay

One of the things that makes a difference to me and how I rate hotel is if the room is dark at night. The shade was too small for window. This brought in too much light so slept poorly. Also how can one Hilton property not charge pet fee but another does. Overall it wasn’t the best place to stay

I paid for a room for my employee and then told we couldn’t pay for incidentals over the phone. No one notified me about this before I paid for the room. I have done this many times at other hotels. I will never use this hotel again. My poor employee had no where to stay or go.

I paid for a room for my employee and then told we couldn’t pay for incidentals over the phone. No one notified me about this before I paid for the room. I have done this many times at other hotels. I will never use this hotel again. My poor employee had no where to stay or go.

Hampton never disapoints!

Hampton never disapoints!

It was difficult to find the driveway at night since there were no lights out by the driveway. Our stay was pleasant, the staff were friendly, and the warm breakfast was just what was needed to start the day.

It was difficult to find the driveway at night since there were no lights out by the driveway. Our stay was pleasant, the staff were friendly, and the warm breakfast was just what was needed to start the day.

Brand new, clean, friendly staff. Breakfast was ok, I’ve been to others with more options/better breakfast but maybe that was because they didn’t have a full hotel of guest?