It was nice experience. We stayed in deluxe room. Room was clean. Service was prompt. Close to ooty market and botanical garden. Enough parking area. Food was good but little bit expensive.overall experience was good. Room tariff was reasonable.

It was nice experience. We stayed in deluxe room. Room was clean. Service was prompt. Close to ooty market and botanical garden. Enough parking area. Food was good but little bit expensive.overall experience was good. Room tariff was reasonable.

I'm not happy with hotel management. as I have booked 3 days stay including break fast. where as they did not provided the break fast. and if we are asking, management saying that, I have booked through "Hotels.com" I have to catch you for the break fast. if customer is coming from out side, they don't know how to treat even. why I have to run behind each and every people. you and hotel team making all the arrangements. you people should take care of the tenant and should provide good service, what you have mentioned, while booking time. if any dispute, you people should discuss. not customer. Also Hotel menu card the food items are too costly.

I'm not happy with hotel management. as I have booked 3 days stay including break fast. where as they did not provided the break fast. and if we are asking, management saying that, I have booked through "Hotels.com" I have to catch you for the break fast. if customer is coming from out side, they don't know how to treat even. why I have to run behind each and every people. you and hotel team making all the arrangements. you people should take care of the tenant and should provide good service, what you have mentioned, while booking time. if any dispute, you people should discuss. not customer. Also Hotel menu card the food items are too costly.

Pros: -Location is good. -Looks good from outside -The hotel staff maintain etiquette. -Friendly room Service staff -South Indian food items taste ok -24X7 hot water -Ample Parking space. -Clean Bathroom. Cons: -The room is not worth the money. It had a huge crack in the cieling,like the crack in the movie 'Mama' -Food is overpriced. Cheaper and better food available nearby. -Horrible traveldesk, Preethi Travels. Were left stranded in the middle of the tour.Behaviour was also rude at times. During travel, we were taken to a restaurant which served half cooked rois and had horrible service. -Room service was not available to clean the room even on request -Had to fight for the complementary breakfast mentioned in the itinerary. The manager's explanation was that it is mentioned in the itinerary but we don't provide the same. -The room's decor is not that well maintained -There's no good view from the room. -There were lot of sounds coming , either from the lobby or the parking. -There's no temperature control in the rooms. It gets quite chilly. Overall I feel that the hotel is average and is not worth Rs. 2000/night incl of taxes. I really wonder how some of the reviewers have rated it as excellent and superb. The rooms are quite ordinary. If they improve upon certain aspects then it could be worth the money. Their travel desk is horrible. One can get better service nearby at lower rates.

Pros: -Location is good. -Looks good from outside -The hotel staff maintain etiquette. -Friendly room Service staff -South Indian food items taste ok -24X7 hot water -Ample Parking space. -Clean Bathroom. Cons: -The room is not worth the money. It had a huge crack in the cieling,like the crack in the movie 'Mama' -Food is overpriced. Cheaper and better food available nearby. -Horrible traveldesk, Preethi Travels. Were left stranded in the middle of the tour.Behaviour was also rude at times. During travel, we were taken to a restaurant which served half cooked rois and had horrible service. -Room service was not available to clean the room even on request -Had to fight for the complementary breakfast mentioned in the itinerary. The manager's explanation was that it is mentioned in the itinerary but we don't provide the same. -The room's decor is not that well maintained -There's no good view from the room. -There were lot of sounds coming , either from the lobby or the parking. -There's no temperature control in the rooms. It gets quite chilly. Overall I feel that the hotel is average and is not worth Rs. 2000/night incl of taxes. I really wonder how some of the reviewers have rated it as excellent and superb. The rooms are quite ordinary. If they improve upon certain aspects then it could be worth the money. Their travel desk is horrible. One can get better service nearby at lower rates.

Booked super deluxe room through expedia.co.in. The hotel employees were very friendly and helpful. The rooms are as specified by expedia. There is car parking facility and 24 hours hot water supply. I felt it is value for money.

Booked super deluxe room through expedia.co.in. The hotel employees were very friendly and helpful. The rooms are as specified by expedia. There is car parking facility and 24 hours hot water supply. I felt it is value for money.