The property was beautiful but really lacked the attention to detail of a true 5 star hotel. The shower was very outdated and the drain in the tub and sink basin were partially clogged. The furniture in the living room seemed old and somewhat dirty. The bedroom was not really decorated at all with mostly blank walls. The reception women were all very friendly and helpful. The manager however handled the situation at their 2 Michelin star restaurant very poorly. ( Silvio Nikola) The presentation of the food was lovely but the food was over complicated and lack luster in taste. The food tended to be salty and heavy on the miso. I felt like the chef was trying too hard. Dessert was inedible. How you you mess up dessert? The worse thing though was that this restaurant does not have an age restriction on children. In a small romantic restaurant with about 10 tables , I chose to spend my 10 year anniversary dinner here. To my surprise and to the other tables as well, the restaurant chose to sit two adults with 2 and 3 year old children in the center on the restaurant. These children screamed and talked loudly for 2 hours and 40 minutes. This romantic restaurant became a playground and the ambiance was ruined. Every person in that restaurant was talking about the ill behaved children rather that enjoying their meal and reflection on their lives with their significant other. The meals should have all been complementary. They were not. Disappointed!

The property was beautiful but really lacked the attention to detail of a true 5 star hotel. The shower was very outdated and the drain in the tub and sink basin were partially clogged. The furniture in the living room seemed old and somewhat dirty. The bedroom was not really decorated at all with mostly blank walls. The reception women were all very friendly and helpful. The manager however handled the situation at their 2 Michelin star restaurant very poorly. ( Silvio Nikola) The presentation of the food was lovely but the food was over complicated and lack luster in taste. The food tended to be salty and heavy on the miso. I felt like the chef was trying too hard. Dessert was inedible. How you you mess up dessert? The worse thing though was that this restaurant does not have an age restriction on children. In a small romantic restaurant with about 10 tables , I chose to spend my 10 year anniversary dinner here. To my surprise and to the other tables as well, the restaurant chose to sit two adults with 2 and 3 year old children in the center on the restaurant. These children screamed and talked loudly for 2 hours and 40 minutes. This romantic restaurant became a playground and the ambiance was ruined. Every person in that restaurant was talking about the ill behaved children rather that enjoying their meal and reflection on their lives with their significant other. The meals should have all been complementary. They were not. Disappointed!

One of the finest hotels in the world

One of the finest hotels in the world

Lovely hotel very beautiful restored.

Lovely hotel very beautiful restored.

great

great

Amazing hotel, big spacious rooms that look like you are living in a mansion. The staff are very professional friendly and. understanding. Best hotel.

Amazing hotel, big spacious rooms that look like you are living in a mansion. The staff are very professional friendly and. understanding. Best hotel.

We left after our first night and checked in another hotel in Vienna as we disliked this hotel so much. We asked to be reimbursed but they told us they could not as it was paid in advanced. I will go ahead and write a terrible review online. I used to own one of the largest airline reservations system and one of the largest online car rental company and will make sure this is reflected in the review when I get back in the new year

We left after our first night and checked in another hotel in Vienna as we disliked this hotel so much. We asked to be reimbursed but they told us they could not as it was paid in advanced. I will go ahead and write a terrible review online. I used to own one of the largest airline reservations system and one of the largest online car rental company and will make sure this is reflected in the review when I get back in the new year

Historic Palace with modern amenities and michelin starred restaurant, can't ask for more

Historic Palace with modern amenities and michelin starred restaurant, can't ask for more

Great property, service and restaurants and wine bar

Great property, service and restaurants and wine bar

It is a beautiful hotel with a first class staff. It is in a great location and well maintained. They had some elevator trouble while we were there but they fixed it in a reasonable time frame. Their front desk staff are great and very helpful. Their restaurant Clementine was a bit of a disappointment- the waiters were slow and somewhat unpleasant and the food choices were just ok- but it is a beautiful setting.

It is a beautiful hotel with a first class staff. It is in a great location and well maintained. They had some elevator trouble while we were there but they fixed it in a reasonable time frame. Their front desk staff are great and very helpful. Their restaurant Clementine was a bit of a disappointment- the waiters were slow and somewhat unpleasant and the food choices were just ok- but it is a beautiful setting.

Very central, well thought out repurposing of a historic building and excellent facilities

Very central, well thought out repurposing of a historic building and excellent facilities

Only place for improvement was the coffee served at breakfast.

Only place for improvement was the coffee served at breakfast.

The staff were all very friendly and helpful. The suites were huge and very comfortable. Sound insulation was superb and the location was also very convenient and within walking distance of all the sites. We had dinner at their Michelin star restaurant and enjoyed every minute. I would stay here again in a heartbeat.

The staff were all very friendly and helpful. The suites were huge and very comfortable. Sound insulation was superb and the location was also very convenient and within walking distance of all the sites. We had dinner at their Michelin star restaurant and enjoyed every minute. I would stay here again in a heartbeat.

A truly stunning hotel in a central location. Attentive staff with fabulous rooms

A truly stunning hotel in a central location. Attentive staff with fabulous rooms

Awesome hotel, incredible staff including the front office that made it special .. the breakfast is excellent

Awesome hotel, incredible staff including the front office that made it special .. the breakfast is excellent

It is a strange property, very quiet for a hotel but the staff are very warm. Perfect if you want to be alone with your partner. The rooms are grand and comfortable although the bathrooms are not ideal and if you want a shower it's not for you. The room service menu was very basic but you have a kitchen I guess. The highest security I have seen, so you feel very safe.

It is a strange property, very quiet for a hotel but the staff are very warm. Perfect if you want to be alone with your partner. The rooms are grand and comfortable although the bathrooms are not ideal and if you want a shower it's not for you. The room service menu was very basic but you have a kitchen I guess. The highest security I have seen, so you feel very safe.