Good service

Good service

Nice hotel with a great sea view, close to Puerto De La Cruz historical center, nice staff, good food. Good place to relax. A few more deckchairs by the pool and a few more parking spaces would be welcome

Nice hotel with a great sea view, close to Puerto De La Cruz historical center, nice staff, good food. Good place to relax. A few more deckchairs by the pool and a few more parking spaces would be welcome

Nice view, polite personel, nice ground floor and park with pool area. Room floors and room were looking a bit tired after many years. Over all impression is good and it was a pleasent stay. overallin use.

Nice view, polite personel, nice ground floor and park with pool area. Room floors and room were looking a bit tired after many years. Over all impression is good and it was a pleasent stay. overallin use.

Excellent stay. Great value. Food was great staff friendly. Loved it when staff showed you to a table rather than the usual all inclusive scrum to get seated together. Food refreshed frequently and wide variety to suit picky kids. Hardly any queues to bar. Ok the lifts are a bit slow but if that’s the negative …. Definitely visit again

Excellent stay. Great value. Food was great staff friendly. Loved it when staff showed you to a table rather than the usual all inclusive scrum to get seated together. Food refreshed frequently and wide variety to suit picky kids. Hardly any queues to bar. Ok the lifts are a bit slow but if that’s the negative …. Definitely visit again

Food was good, pool area well taken care off and staff in the pool bar area well helpful and very friendly. The lounge bar often had queues in the evening thought the staff worked very hard to keep things moving. Didn’t like the fact that only local spirits on offer for all inclusive and full price charged for branded spirits. Other hotel I have visited charged a supplement not full price.

Food was good, pool area well taken care off and staff in the pool bar area well helpful and very friendly. The lounge bar often had queues in the evening thought the staff worked very hard to keep things moving. Didn’t like the fact that only local spirits on offer for all inclusive and full price charged for branded spirits. Other hotel I have visited charged a supplement not full price.

It’s a huge complex which was catering mainly for older and mainly German people. The staff were friendly. The lifts: only two out of three worked. In a full board or half board hotel like this the food was of poor quality. I suppose if you want lots of cheap food, this is the place. It’s a little out of the old town but is set near some fine coast with surfers enjoying the great waves.

It’s a huge complex which was catering mainly for older and mainly German people. The staff were friendly. The lifts: only two out of three worked. In a full board or half board hotel like this the food was of poor quality. I suppose if you want lots of cheap food, this is the place. It’s a little out of the old town but is set near some fine coast with surfers enjoying the great waves.

2 out of 3 elevators where in function during the pandemic, not so practical. A bit worn. OK food but few opportunities in non buffet restaurants.

2 out of 3 elevators where in function during the pandemic, not so practical. A bit worn. OK food but few opportunities in non buffet restaurants.

Very good food, great service and friendly staff. Room very big and comfortable with great views. Clientele older so entertainment was focused on the older generation but still pleasant. Entertainment staff very friendly and really gave us great attention. Hotel location is fantastic, close to everything you could need.

Very good food, great service and friendly staff. Room very big and comfortable with great views. Clientele older so entertainment was focused on the older generation but still pleasant. Entertainment staff very friendly and really gave us great attention. Hotel location is fantastic, close to everything you could need.

All the staff were brilliant. Nice to see so many smiling faces. They all worked extremely hard to make our stay special. The spa is wonderful and should be compulsory on the first day as it prepares you for a relaxing holiday. I can't praise the team highly enough. Thank you so much.

All the staff were brilliant. Nice to see so many smiling faces. They all worked extremely hard to make our stay special. The spa is wonderful and should be compulsory on the first day as it prepares you for a relaxing holiday. I can't praise the team highly enough. Thank you so much.

The staff are very friendly and helpful, there was some building work going on at the hotel, and it we could hear drilling in the morning. There was also building work in the neighbourhood. Great location, the hotel is on the seafront and you only need to cross the road to get to the beach. It is at the end of the promenade and easy to get into town. The only other draw back was the air conditioning which was not having much effect, so we had to sleep on top of the bed as we were too warm.

The staff are very friendly and helpful, there was some building work going on at the hotel, and it we could hear drilling in the morning. There was also building work in the neighbourhood. Great location, the hotel is on the seafront and you only need to cross the road to get to the beach. It is at the end of the promenade and easy to get into town. The only other draw back was the air conditioning which was not having much effect, so we had to sleep on top of the bed as we were too warm.

1. At the time of the hotel reservation, free parking was guaranteed, in practice 10 Euro per parking day. 2. We ordered half board, actually at dinner demanded payment on all types of drinking including water. These two issues spoiled our stay at the hotel.

1. At the time of the hotel reservation, free parking was guaranteed, in practice 10 Euro per parking day. 2. We ordered half board, actually at dinner demanded payment on all types of drinking including water. These two issues spoiled our stay at the hotel.

I purchased all-inclusive (breakfast, lunch, dinner and other meals/perks). When I arrived at the hotel and wanted to place a reservation for a theme restaurant dinner included in all-inclusive, the front desk told me that I needed to reserve at least a week in advance. A week? we were going to be there for 4 days only. So we missed it even though we paid for it. In addition to that, I was charged 20 Euros for parking outside (10 E fee and 10 E deposit). The deposit was refunded but not the 10 Euros fee even though parking was included in the all-inclusive. When I told the front desk, they actually denied that I paid for parking and they never returned me the parking fee. Amazing! I felt powerless because the front desk did not even listen to me, he kept cutting me off and saying that the payment was not in his computer system. In summary, a bad experience my family and I had at this Bahia Principe hotel. I would not recommend this hotel to my worst enemy. I also put a sad face for cleanliness because of the constant sewer bathroom smell. Totally disgusting. And of course, the front desk would not change our room because it was all full, even though I could find rooms available online. Where does Bahia Principe find these front desk people to hire? Do they train them to be polite with their customers?

I was watching my 2 kids in the pool since the lifeguard was not there when another kid running next to the pool slipped over the wet floor. His mom came to the rescue, but nobody else from the hotel came. When I went to look for the lifeguard, she was at the towel booth giving out pool towels to hotel guests. I asked her in Spanish what she was doing there since she had the lifeguard t-shirt on, and she said the front desk manager told her to be at the towel booth and watching the pool at the same time. 2 jobs at the same time?. She was annoyed that she was told to be at the booth when children were at the pool. She also told me she was the youngest employee in the hotel. She was sorry for not being at the pool when the child fell. Amazing that they have someone that young doing 2 jobs: lifeguard and serving pool towels. I wonder if that falls within the safety pool regulations in Bahia Principe hotel.

I purchased all-inclusive (breakfast, lunch, dinner and other meals/perks). When I arrived at the hotel and wanted to place a reservation for a theme restaurant dinner included in all-inclusive, the front desk told me that I needed to reserve at least a week in advance. A week? we were going to be there for 4 days only. So we missed it even though we paid for it. In addition to that, I was charged 20 Euros for parking outside (10 E fee and 10 E deposit). The deposit was refunded but not the 10 Euros fee even though parking was included in the all-inclusive. When I told the front desk, they actually denied that I paid for parking and they never returned me the parking fee. Amazing! I felt powerless because the front desk did not even listen to me, he kept cutting me off and saying that the payment was not in his computer system. In summary, a bad experience my family and I had at this Bahia Principe hotel. I would not recommend this hotel to my worst enemy. I also put a sad face for cleanliness because of the constant sewer bathroom smell. Totally disgusting. And of course, the front desk would not change our room because it was all full, even though I could find rooms available online. Where does Bahia Principe find these front desk people to hire? Do they train them to be polite with their customers?

Excellent location, friendly staff. Food was ok but I preferred eating in the local restaurants nearby

Excellent location, friendly staff. Food was ok but I preferred eating in the local restaurants nearby

Quite nice hotel and nice food. Just the shower head was quite worn out. Close to the beach, restaurants and shops and nice walking area around...

Quite nice hotel and nice food. Just the shower head was quite worn out. Close to the beach, restaurants and shops and nice walking area around...

Real good hotel. Friendly and professional service. Tasty welcome- drinks. Breakfast and dinner are fantastic, never seen anything like it. Food and service in restaurang are of a very high level. Good sized room with comfortable beds and air condition. Room was cleaned daily. There were programs/ shows every day and for everybody, even disco for kids. The swimming pool area is large and has plenty of sunbeds. Suitable for visiting with kids, there is playground, swimming pools and as I fore mentioned kids disco... They are doing great job! Strongly recommend for visiting.... and it's sure we come here again :)

Real good hotel. Friendly and professional service. Tasty welcome- drinks. Breakfast and dinner are fantastic, never seen anything like it. Food and service in restaurang are of a very high level. Good sized room with comfortable beds and air condition. Room was cleaned daily. There were programs/ shows every day and for everybody, even disco for kids. The swimming pool area is large and has plenty of sunbeds. Suitable for visiting with kids, there is playground, swimming pools and as I fore mentioned kids disco... They are doing great job! Strongly recommend for visiting.... and it's sure we come here again :)

Pleasant stay at hotel looking a little tired. Needs a facelift otherwise good Massage and spa excellent. Good selection for buffet breakfast