Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.

Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.

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You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.

You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.

The Blue Sea Resort consists of three hotels and as guest at the resort, you are allowed to use all facilities. I had booked all inclusive and the buffé were good, even if the variation could have been better. Common places in the resort were in fine condition and kept clean, but the room did not live up to expected condition. The room had a very nice balcony, on the inside how ever it was worn down and the carpet was probably 30 years old and had ingrained dirt. In the bathroom it looked like mold in the ceiling. It said in the presentation, that room cleaning was done everyday, but when I asked in the reception they told me it was every second day and during covid that seems to rare. None of the pools are heated and the water was very cold. Even though the hotel was not good, I had a great stay in Puerto de la Cruz and Tenerife, which is a very nice place!

The Blue Sea Resort consists of three hotels and as guest at the resort, you are allowed to use all facilities. I had booked all inclusive and the buffé were good, even if the variation could have been better. Common places in the resort were in fine condition and kept clean, but the room did not live up to expected condition. The room had a very nice balcony, on the inside how ever it was worn down and the carpet was probably 30 years old and had ingrained dirt. In the bathroom it looked like mold in the ceiling. It said in the presentation, that room cleaning was done everyday, but when I asked in the reception they told me it was every second day and during covid that seems to rare. None of the pools are heated and the water was very cold. Even though the hotel was not good, I had a great stay in Puerto de la Cruz and Tenerife, which is a very nice place!

The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!

The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!

Lovey spacious room and views of both the sea and mountains.

Lovey spacious room and views of both the sea and mountains.

Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!

Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!

Friendly polite staff. Excellent night entertainment

Friendly polite staff. Excellent night entertainment

I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE

I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE

Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.

Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.

This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?

This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?

Room was spacious, clean and comfortable. Entertainment was average, bar could be noisy. Good facilities and nice gardens for relaxing. Plenty of sun beds.

Room was spacious, clean and comfortable. Entertainment was average, bar could be noisy. Good facilities and nice gardens for relaxing. Plenty of sun beds.

Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.

Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.

Only one issue, pillows are really small, but to be fair, i am sure they would have given me extra pillows, I just didn't ask as was not that bothered about it

Only one issue, pillows are really small, but to be fair, i am sure they would have given me extra pillows, I just didn't ask as was not that bothered about it

On the hole a good hotel, the staff was very friendly, the room spacious and clean. The food was good the only fault was the cooked breakfast was cold. The night time entertainment in the hotel was so so! there is room for improvement. The location was good as there are a few shops and bars nearby. The pool area was good and there were plenty of sun beds.

On the hole a good hotel, the staff was very friendly, the room spacious and clean. The food was good the only fault was the cooked breakfast was cold. The night time entertainment in the hotel was so so! there is room for improvement. The location was good as there are a few shops and bars nearby. The pool area was good and there were plenty of sun beds.

I booked double bed but when i arrived there only single bed available. The TV very old and not work well and no remote control. The fridge was empty and the air conditioning not work. The shower no work properly was not in the right place for me to take shower bath falls down to hold I put some plastic there.

I booked double bed but when i arrived there only single bed available. The TV very old and not work well and no remote control. The fridge was empty and the air conditioning not work. The shower no work properly was not in the right place for me to take shower bath falls down to hold I put some plastic there.