Housekeeping is terrible! Dishonesty of hotel staff. Hotel is old, creepy and smells bad.

beautiful gardens toilet seats

Excellent location. Staff are very attentive.

Rooms were not cleaned thoroughly. There are things such as feeding bottle left under the bed by the previous guests. The pool was not heated contrary to the advertised.

The staff was good but poor internet, clogged washroom, pool is only open till 5:00pm, very thin walls between rooms

Clean rooms, great location and very nice staffs 😊

I especially love the breakfast buffet.

This trip's purpose? To treat my wife to a wonderful few days of swimming in a nice pool. After check in, I said "Now lets hit that pool!" All was shattered when the desk clerk said, "Oh sir, the pool is closed!" WHAT??? No mention of this by Hotels.com or in the hotel's "welcoming letter"; not a single word. This was not the visit we hoped for when booking. To add insult, when we expressed our total displeasure to management not a single comp, discount, or action was offered to compensate us for the complete lack of service. Would have booked another property if we were notified of the pool being closed. Still, flamed over this. Anyway, the property is very nice, clean and well maintained. Hotel staff, except for management, was extremely nice, helpful and considerate. A major "thumbs up" to the ladies in the restaurant, the doormen and the front office clerks - GREAT JOB!! More bad news though. The Internet worked great on Friday, then died all day Saturday and Sunday. Very poor TV reception with static covering the screen since it is not cable. Saturday evening and at 6:00 am Sunday we could hear easily hear the noisy family in the room next door; quite annoying. Also, at check-in we were asked to pay 500 pesos for use of the A/C. After a tense moment, they finally agreed we had pre-paid for A/C. Saturday breakfast we were also told to pay 350 pesos each until I proved it was pre-paid. Overall, not a pleasant experience.

Good view, strong water pressure, convenient location.

Room Amenities were downsized. Breakfast selections are few due to covid. But staff are working hard serving that we just overlook missing orders. Rooms need some renovations and improvement

Very comfortable hotel.. The buffet was not available during this time, only sit in breakfast Overall I recommend this hotel for everyone travelling to Baguio Philippines

As always I enjoy my stay in the hotel. Clean room, good breakfast buffet and my grand daughter enjoyed swimming in their indoor pool. Good service