The host was very rude on the phone, I use this service for my staff as they do travel often. The host says she can't understand that I made the booking (with using for name of the person staying for the night) with my account but have someone else stay. The guest name was clearly added as the person checking in. Not very friendly Rose and maybe speak to your guests with a little bit of respect. Who know's you might be a bit more busy if you speak to people better.