Free breakfast

U was kept up on my second night by the room next door who was drunk and making a scene

The room was very clean ,warm , and comfortable , with a good sized bathroom and shower , the location was good with easy access to all the restaurant's and amenities , the staff were all very friendly and helpful .

Wheelchair accessible. Is often expensive now. Stayed here a little during the recent renovations.as husband works in Blackpool and was nice to meet him there after work

Nothing

Clean

Room could have been bit bigger

Room nice and clean and staff helpful

Breakfast ran out of eggs and bar had no lager for two days only bottled

rooms very clean and spacious nice chilled atmosphere in the restaurant/bar unfortunately only told about a deal for beer after I went to have a last beer

Breakfast very busy and not really organised properly not a lot to choose from at the hot Breakfast bar after 10pm only card payment was available

Modern and breakfast

Queues and slow staff

Beds - so comfortable! Best sleep I’ve had for ages!

Breakfast area. Far too crowded. No clear que for food. To many people waiting for waffle machine and toast. Could be facilitated better! No staff member taking the lead. Not enough stock of beers on tap. Partner asked for 3 beers and all out of stock.

Modern easy to find room

Nothing that I didn’t like Price for parking way too high.

Clean and breakfast included.

Room was on ground floor, with window floor to ceiling overlooking the side street, so no privacy when curtains open

Hotel was good , but not as good as other Hampton hotels that I've stayed in .

Room only has 4 coat hangers and no were to put clothing . First morning of breakfast was appalling, ran out of everything for breakfast .can understand it was busy but surely you know how many guests you have staying . Asking staff when things would be replenished totally got ignored . There was very little staff on duty . The 2nd day was ran better .

The only thing good about this hotel was the location.

Overall poor poor experience, I’ve never come across anything like it….from trying to get through to them over the phone to waiting in a chaotic breakfast queues for over an hour to get some breakfast, broken shower head(so throughout our stay we was given a key for another room down the corridor to use the shower which was difficult to keep going back and forth with a 2 year old and 3 year old), overcrowded room, jammed bathroom door, stained carpets and to top it all off our room had been cleared and our belongings were all wiped out by house keeping while we was out…when I got back and spoke to the staff there was no apologies, he just asked can you remember what you left in the room? And no I didn’t note down all my belongings but my son was crying because his teddy had gone and our drinks and kids snacks from the fridge (yogurt, fruit etc) that I had brought for them had been binned. This was the final straw, we had booked for 2 nights but ended up checking out after the first night, extremely disappointed because it ruined our entire trip. Staff advised they would send me an email which I’m still waiting for and refund me one night stay, again which I’ve still not had any sign of!!!????

Breakfast was great such a big selection

As there are no windows to open in hotel room air conditioning system could have been better

We had a sea view room which was spacious and clean. Comfortable beds. Friendly staff.

Not so much "didn't like" but we had wished we came down for breakfast a little earlier when it would have likely been quieter. Other than that, we have no complaints

Hotel was great. Staff were fantastic, plenty of parking. Managed to get an early checking at one of the rooms. Breakfast was really good.

The door to bathroom was really stiff (though we didn’t report it as only there 1 night. Beds not that comfortable the mattress appeared to be on a wooden/ very firm base. Location - not the hotels fault but Blackpool is not great and lots of boarded up buildings nearby.

Great location, clean and amazing staff

Lovely

Wasn’t keen on breakfast

room and facilities were fully wheelchair accessible very clean has to be one of the best accessible room I have ever stayed including exceptional bathroom facilities to meet my disability needs

Everything

Car park fee

It was clean. The staff were great The location was good but could be better. It is a bit out of the way. It was a quiet hotel apart from the last night we were there. There was a banging noise all nihht

Noise on the last night we were there and one of the days room wasn't cleaned

It was clean, our room was big. The staff were polite and helpful.

Nothing

Spacious and light. Quiet. Early breakfast. Gym. Uber pick up spot.

Cleanliness of the room, ease at checking in, value for money, was just at the outskirts of the hassle and bustle of the main area

The parking, breakfast was a bit pandemonium but not through any fault of the staff just with how busy the hotel was, also an idea to put an ashtray outside the hotel as people do still smoke but no where to extinguish cigarettes

Quiet location.

Check-in took 2 hours due to IT failure and rooms not having been cleaned, we weren't even offered a drink! The bathroom door didn't stay closed, so we eventually got moved to an accessible room, worst designed space, nowhere to put towels or toiletries in the bathroom and full floor wet after showering. Breakfast wasn't well organised, food not replaced quickly enough at peak times so queues developed quality of food and cleanliness lacking. A very poor experience.

Location and room provision

Location and staff were great. Bar was nice also

Our room was terrible, it smelt like sewage and the shower waste was blocked. When we left for the day we got back late to find our room had been left on 28 degrees . We couldn't sleep because of the heat

Room was lovely, clean well furnished with a comfortable bed.

One of the staff at breakfast was extremely rude to me on Saturday morning. We stayed on Thursday evening & there was a waffle machine on the island at breakfast so that we could make our own waffles This wasn't out on Saturday so I asked one of the staff if the waffle machine had been moved & she replied that they don't have a waffle machine (she was also on duty on Friday morning, so she was well aware that there was a waffle machine by the way!). I corrected her that I knew there was a machine & that we used it on Friday morning. She was shocked by my reply as she presumed that this was my first breakfast at the hotel. I asked if the machine could be brought out & she very abruptly said "no", so I asked if a waffle could be made in the kitchen for me. Her reply again was a rude "no". Lying and such a bad attitude is not what I expect from a brand such as Hilton. I was so appalled by her attitude that I spoke to the manager on the way back to my room. He apologised and offered me a snack or drink from the bar which I declined. He asked for a description of the young lady, which I gave, and he instantly recognised, and he said that he would handle the matter. I didn't want to cause trouble for the staff member, but she needs to improve her attitude or get a job that's not customer facing if she can't improve with further training, or whatever she needs to help her do a better job. The breakfast dining experience wasn't at the level expected for a Hilton hotel on either Saturday or Sunday morning. The fact that it was busy weekend shouldn't impact on level of service. The cutlery ran out on more than one occasion, brown sauce ran out, at one point there were no plates available. All in all I'd describe it as a shambles really.

Clean comfortable room,

Nothing

Clean and reasonable comfy

Fixtures broken and poorly trained staff

The hotel was clean and fresh, staff were all very helpful, lovely view from our bedroom

Nothing

Everything!!!!

There was no refrigerator in the room