Everything was great, especially for a large hotel. Breakfast was quite good considering it came with the room, and the 3rd floor outdoor pool was lovely!

Breakfast was wonderful each day Wish we could have made more than 1 of the happy hours

The daily happy hours should last longer to be able to get there for that benefit to be used

Everything except valet check out. Waited long time. It was busy

Breakfast, front desk staff, valet staff

We got a double queen suite, the beds were small, more like double beds. The pull out couch mattress was very uncomfortable. Any other hotel I have ever been to let’s you stay the next day and enjoy the amenities, well they said no at first and wanted all cars gone at checkout. They only had valet which made it very inconvenient trying to get things to and from the vehicle. Valet took about an hour to park when we arrived and took over an hour to get our car upon departure (the place was a madhouse, it wasn’t the employees fault, they were understaffed). Then they tried to charge us three nights of valet parking which came out to $270 in parking fees for two vehicles for one night! Absolutely ridiculous. The bathroom has a broken soap shelf, not enough towels for all guests in the room and they ran out of extra pillows and blankets for the pullout couch. The elevators took forever and they shut down one side of elevators due to a birthday party! We booked for the convenience of being attached to the convention center since we had an event, management made it very stressful with all of these rules of being out at checkout, saying we needed our vehicle gone at checkout at 11am and then charging an extra two nights of parking per vehicle! We paid extra for “bay view” our view was of construction sites, not a pretty view at all. Definitely not worth $600 for the night. Never again. Lastly, they wouldn’t answer phones when we’d try to call from the room, you would have to physically go down to find staff to have a question answered.

We had to wait for a long time to check in. It was awful

The location was super busy and crowded. And we had a 3-4 hour wait to check in.

The location was great

Carpets were sticky, spills on the elevator walls that weren’t cleaned over the 3 days we were there, and we had to hound the concierge every day to get our room cleaned, usually they came after 3-4 requests and only around 5pm. Each time they came they didn’t organize the furniture (chairs not pushed in, cabinet doors left open). It was bizarre. Also several things were inexplicably not usable or open, like the pool bar on full weekend days even when concierge would say it was open that day.

location to Amalie

-valet took 20 mins checking in to even speak to us, we were stuck in line of traffic upon arrival. & was $50 + tip -elevators didnt work except 1 and they were all packed during a 15 minute wait so we had to walk down 10 flights of stairs which were filthy and put us out on the street not even to the lobby. -AC in room did not work well and shut off a few times in middle of night making us sweat out -way too long of lines for the free breakfast & cocktail hour that we didn’t even stick around to try it. (we stayed 1 night!! & I feel compelled to write bad review that should say enough)

Everything was excellent, we travel for our girls volleyball tournament and the convenience of don't have to use our car to be in time to the games was priceless.

Great location

Great location! Bed were comfortable and room was spacious!

Fridge was making a loud noise which made it difficult to sleep.

Big room, close to cruise terminal

Bed sheets were washed outs with some stains. I called to house keeping but was put on hold for 10 min., and I hanged off the phone. Bottles of water were opened but put as a new one. Seems like it was not checked from previous guests. Check out was quick and sirs on reception were very kind and polite. I was reminded of 25$ of credit that can be spend.

A very good and comfortable location for sight seeing in downtown Tampa.

Pool a bit small but OK for children

Great room and location.

I don’t like that open area down the middle of the building. I’m afraid of heights and was on floor 16

Omelet station

Way to small for the amount of people. Not worth the money I spent almost $700 for less than 15hr stay...

Great location and breakfast.

The room wasn’t cleaned daily. We had to call for towels on multiple days. The AC wasn’t working properly. They had someone check it twice but they didn’t fix it. We ended up sleeping with a box fan. They said the pool was heated but it was freezing.

The location was very convenient for the TESOL Convention, the breakfast was on time, and a good variety of food. Housekeeping employees were very helpful.

I was pleased with all.

Really nice hotel,Breakfast was prety good

coffee maker in room did not work ,tried 3 times a gave up.parking was $45 a day,I think a little steep

Location is amazing

Elevators are so slow, you spent so much time waiting for them. Alex at the reception was rude and condescending. I felt like I was enlisting in the Army. Customers want to feel welcome to the premises. Nobody is doing you any favors.

Everything was okay.

The mircrowave didn't work which caused me to spend more money and throwing food away.

Hotel room was spacious and hotel had nice amenities. Good location for convention center or Amalie arena access.

Staff was rude. One guy at front desk was just typing away at the computer and I stood there for 5 minutes after saying hello before he even acknowledged me and even then never even looked at me. Valet service was slow and at times seemed dysfunctional for the amount they cost. They also lost my keys for a bit when I was leaving. For a building with 20+ floors they only have 4 elevators and they are on opposite ends of the building, and one side the elevator was out. I waited 20 minutes for a ride down to the lobby once. Finding the enterence to the hotel was painfully annoying. Parking is ridiculously expensive and you can't even have access to your vehicle if you leave something in it and have to have them bring it around again. Valet service is slow and at times did not communicate well with each other or with customers on how the process of picking up and dropping off your vehicle is. This may be a booking.com issue but when I got to the property they did not have my reservation under my name nor my confirmation number basically they just told me it didn't exist however they said this was booking.com's fault and not theirs. It is way too expensive for the quality of the hotel, my safe locked my belongings inside and I had to have a technician come in open it because the battery died on it which is something I would think they would check before checking someone into the room. My AC was set to 65 but the room never went below 71° and felt hot all the time.

The location was perfect for venturing to Amelia Arena and the suite was so comfortable. We loved having a living room separate from the bedroom. The additional space made our stay more enjoyable. We also loved the inviting atmosphere of the lounge, entryway, and breakfast area.

A little confusing as to the"Starbucks" area and the breakfast area. Also the breakfast area was not well laid out as far as traffic pattern or flow. It seemed like several little sections and not one continuous flow.

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El desayuno fue muy malo porque el hotel non tiene capacidad para attender tantos pasajeros, Esto hizo que el desyuno fuera una mala experiencia

Breakfast- Location

The room was not clean- One of the drinking glasses was cracked- The room needed much TLC- the paint was chipped on different places- in a big way- The bathroom tub inside was dirty- stained-

Nunca me contestaron

No comunicación

Did not stay in the room longer then a hour.Was charged close to $300 for a up graded room and was not pleased with the floor or placement so I literally left the room and walked out

Better floor options, better pricing for the floor that is available

Excellent location, clean

2- elevators not working Water pressure in shower was terrible

The whole experience was great , food was delicious everything was very clean too .

Prices always could be lower

Breakfast and breakfast staff were amazing. Location great

Bathroom.needs deep cleaning Hair everywhere Lifts not working Pool under maintenance

The suite was very spacious and very cleaned. Breakfast was excellent as well.

Limited selection for breakfast. The chef also mixed up our omelets. The room did not get as cold as we would've liked. Other than that had a great stay