Near airport, near shopping areas, the T/bus station to connect to Skytrain, the bedroom had a private bathroom. A housekeeper came by daily to clean. Wifi connection was great. Percolator and cups in the room. Owner was ok when she was there, but not always present and hard to reach.

NO AIR CONDITIONING contrary to listing. Second floor bedroom was hot, the fan that was provided did not work so well. If I had known that we would be staying for a whole week with no AC, I might not have booked this in the first place. No shared dining or common areas, it seemed more like someone's private home. Bed was hard and uncomfortable, no "cooling" sheets/pillow (no double pillows or extra linens offered). There was one small table and one desk chair, wish there had been more places to sit. The towels provided were only one per person and they were very thin -- no mention or offer of changing towels or linens daily if needed. The extra "bed/cot" they provided had a very thin mattress/pad on it, it was not sufficient padding. NO DOOR CODE PRIOR TO CHECK IN/OWNER not present or easily reached. We made sure to arrive after 1pm check-in time, but has not received anything via email or booking.com message. We had no way of getting in. Stood outside for a long time, rang bell, no answer. Finally someone (one of the other guests (?)) opened the door for us. Brought this up to the owners attn on the 2nd day, and she said, "I have a camera, when I see you at the door I'll buzz you in." It still seemed strange but we accepted that she would buzz us in even if we came back very late. But then on 3rd or 4th day when we did come back late, and couldn't open the door, we managed to contact the owner. Then finally a door code was provided, found this very odd Laundry - not free to use as needed. First day we had to do laundry and had put in a load to wash. The owner came by, saw this and said "You can't use the machines on your own, you should ask or message me via booking.com, and we can do it for you." I apologized but pointed out that there were no signs/ instructions in the laundry area about their laundry policy.

All very good

Nothing, all good.

check in was OK; building is pretty new; location sold the place to me, easy access by car to airports and 10 minutes walk to local Blundell shopping lot.

garden was a mess, didn't dare to access it at all via the living room, see pictures no key was provided to the room, could be locked only from the inside by a latch I stayed for 13 nights, had to call host on day 10 to provide fresh bed linen & towels no cleaning performed during my stay as far as I'm concerned

clean and comfortable

upstairs in someone’s home

Bed was comfy

I thought it was a hotel, turns out it’s a family home. I was expected to pay on the spot by cash or etransfer. Not very professional.

Location was fine in a neighborhood in Richmond

1. Security was not what I expected. We were told the front door is left unlocked throughout the night and day, but there are cameras everywhere. Certainly, did not leave me feeling secure in the house where anyone can come and go. There is no way to lock the bedroom door and leave the house. So be aware to leave any valuables inside your room when you leave the premises. Thankfully, the bedroom door could be locked from the inside. 2. The arrival instructions were non-existent. 3. Got ready to shower and started the water before getting into the tub. Saw body hair in the tub. Unfortunately, I cannot give high marks for this booking. Security and Cleanliness were the downsides. The positive points were: It was in a quiet neighborhood Quiet home

It was a place to put out head down after a long flight and it was comfortable enough

My booking said there was a code to get in so when I didn't receive one I messaged the host, got no response so I called twice without reply. So we drove to the house and stood on the porch not knowing what to do. Finally he answered not identifying himself to us but kept asking us "did you pay". He didn't even apologize after I said that my booking said there was a code to get in and I was visibly up set. It was late and we had just came off an overseas flight. Just wandered what would have happened if he wasn't home. No personal touches at all. I would not recommend this place even for 1 night.

very quiet community and convince