fun aesthetic! funky art and decor - so different and refreshing!

small elevators

location. service. roof top bar cocktails great. can use fridge for own drinks if you want. comfy beds. well equipped rooms. check in easy.

CBD cocktails and food not very good. basement bar smells of drains. we were in room 746 and they holds weddings directly below windows with very very loud music. they have a licence up to 10am for events in this space. they gave us some credits for food and parking but was not enjoyable as we wanted to get to bed early.

Very attentive service - and genuine.

Loved my stay. Whenever I’m in town this will be my home.

N/A

Fantastic and polite employees and very clean and impressive room and facilities.

We got stuck in Dallas due to an ice storm and the city shut down. We barely made it to the hotel as the road conditions got hazardous very quickly. The staff was so kind and accommodating. We had spent a week traveling already and were headed home with bags full of dirty clothes. They do not have a laundry service, but got housekeeping to wash clothes for us (enough for 3 days). The city was covered in ice but the wonderful valet manager grabbed our hands and walked us to a restaurant that was open so we could eat. We also ate at the hotel restaurants (excellent food) and had room service. 10/10 recommend everything from food, service, cleanliness, and staff. I suspect the hotel staff was stranded there too, but were all smiles after not being able to go home for several days.

While the food and service was excellent, the 19% service charge on everything (even bringing a pizza up from the restaurant ourselves) was a bit much.

All of the staff from the moment I exited my vehicle were courteous, helpful, and accommodating. the room was very comfortable and inviting, I felt at home; not as if I was in a hotel.

I have no complaints or shortcomings to speak of.

modern comfortable styling

This place really embodies customer service and class. I've stayed in several hotels in Dallas and this place has become my all time favorite. From valet, to room service, to in-room dining, to housekeeping you will be hard pressed to find anything negative about this place. You feel welcomed from the time you greet the folks at the front desk. In a day and age where finding excellent customer service is difficult this hotel restores your faith. Kudos to the owner and management for a truly top notch experience. The hotel is quite lovely too. I really love the huge bathrooms and showers. Rooms and beds are cozy, comfortable and most importantly QUIET.

The staff was great and the concierge had excellent recommendations of nearby restaurants.

The pool was closed but we were not informed about this at the time of our booking and yet the open air pool still features as the most popular facility on Booking.com and is listed twice on the Booking.com main hotel description. Other hotels in Dallas still have open swimming pools - the Omni and Hyatt.