Rooms were very spacious & clean & staff was very friendly.

Didn’t realized how far it was from the main event / restaurant & stored at the river walk.

Large room.

Poor lighting and climate control in room. Bathroom way too small for two people. Front desk staff not very welcoming or friendly. Restaurant not open for lunch on Saturday. $35 for self-parking is ridiculous.

Nothing to be liked here. Very bad

The staff are not welcoming. They charged me extra amount without intimation. The AC was not working. They charged me too much for parking

I like my room very spacious comfortable and quiet and also liked the bathroom and shower good water pressure.

It would be nice for a heated outside pool or jacuzzi to soak in after walking all day.

The room was clean

The staff that works at the front desk and restaurant are some of the rudest people I have ever met. We paid for a room with a Riverwalk view and didn’t get one. They were rude about it and didn’t care. They do not understand the meaning of customer service and could careless about customers. Oh and they don’t tell you that there’s not enough parking so you may or may not have parking during your stay.

All was perfect room, view valet etc

A great location!

I had no complaints. The property was close by to a lot of places o wanted to visit.

Everything was great. The food was awesome. The service was 10 out of 10.

Nothing..hotel is and smells old...too expensive

Being lied to overcharged not given room I paid for. The ripped towels the long black hair in bed 1 bed short sheeted

Friendly bartender.

Should have free parking for guests. Excessive price for valet parking.

Had a nice outside view

No breakfast included, too far to walk from river walk and valet costing $50 per night

Nothing

Very bad customer service

Nothing

We were lied to, discriminated against placed in a dirty room (Dirty Socks and Dirty Shirts) this is very unsanitary, the sheets were dirty and not cleaned and my children could be sick because of this. The Supervisor- Theresa Casanova has a very nonchalant dismissive condescending attitude and treated us very poorly after I asked for names of the staff she advised she was not going to give me that information and in a very condescending tone stated “Is that what you called me up here for” . I booked a suite the most expensive room on the property and was treated as if I was the reason I was upset. I was the only African American customer there at the time of check in and Veronica stated that I was “Rude” after I was complaining about their dirty suite and the lies that were told to me. This would give the perception to other customers that I am the “Angry Black Woman”. I was double charged for Valet ($45) which I honestly was not informed of until I arrived at the property. Veronica even threatened to cancel my reservation and reverse the charge of $349.00 which would cause me to be in San Antonio on my Birthday weekend with no hotel for the night simply because I complained about their lies and dirty suite. I was lied to about the reason my room wasn’t ready upon check in at 3pm was due to the suites having a later check out time, however when it was time for me to check out and I called about the time to verify I was told there isn’t a late check out time for the suites. I had to request the General Manager multiple times, I never received a call as I requested. They advised they would adjust the room rate to $149.00 plus the $45 valet charge. They insinuated as if they were doing me a favor. This is literally the WORST EVER hotel I have stayed at. The Marriott would NEVER do this to me as a customer and if they had any inconvenience they would have compensated the entire cost of the SUITE.

all

no free breakfast

clean

Too far from shopping and dining section of the Riverwalk, beds were old with huge body divots in both beds, room was not decorated, just a gray box. opened the curtain and our view was a white wall, parking was way too pricey, no free breakfast, felt like a very clean but cheap hotel. very disappointing. glad it was only one night. Horribly overpriced ($250+ for one night w/parking. Right on the Riverwalk but too dangerous IMO to walk that far at night.

great location

beds were not complete

Nice location, beautiful patio

The room was too dark. Even with all the lamps on it seemed gloomy

It doesn't mention about pay $50 extra for valley parking

Pay extra for parking

the staff was very nice

it was a little far to walk to the riverwalk center in the heat.