Breakfast bar attendant did not know what he was doing.

The staff was marvelous. Alec at the front desk was a charmer. The woman who made and served breakfast was also very nice friendly and helpful. The place itself is in need of redecoration, which is apparently coming soon. Overall our stay was convenient comfortable and pleasant. The staff made any minor annoyances a non issue. Being around friendly people who understand that their job is to take care of us travelers, makes all the difference.

Décor

Alec, Lex and Shakira made this stay perfect. They were always there to make sure that every need was met. Exemplary employees!

Staff, and rooms seemed to be as advertised.

My only complaint is that the hot tub in the pool area was not functioning as it should. The jets were not aerating the water properly!

Everything at the hotel was great, and close to shopping staff was very nice and helpful at all times. I will stay here every time I visit Lansing.

The only thing would be there wasn't a sheet for the pullout. Other than that it was great.

The food was good, hot and fresh. Thu room was clean and we were moved when the TV in our room was not working.

The floor around the pool area is extremely slippery and the baby kept falling even though she was not running

Friendly staff

Size of the pool

The breakfast was standard fare for free continental breakfasts at hotels. There was a heavy snowstorm the previous night and the person who typically prepared breakfast was not able to get to work due to road conditions. However, the manager on duty worked diligently to make sure that everyone had breakfast available to them in a timely manner.

There was a constant music beat that I could hear throughout both nights of my stay. It was not enough to keep me awake but it was a little annoying while trying to read and work quietly in my room. It might have been a guest somewhere but I wasn't sure. It was not enough of an annoyance to warrant a complaint to the front desk.