Very nice hotel

A little out of the way

Beautiful lobby, great lounge with good food and drinks!

Nothing!

The location and the staff was pleasant.

The cost was little on the high end.

Difficile giustificare visto che sono solo rimasto nella hall per 10 minuti.

Avevo prenotato, ho inviato messaggio che arrivavo tardi, mi hanno riconfermato che la prenotazione, seppure arrivassi molto tardi (attorno le 01.30) ma presentandomi al frontdesk mi informano che le camere sono tutte prenotate e quindi la mia prenotazione e' diventata overbookng. Mi hanno consigliato, senza ulteriori spese un altro hotel a 20 min e lontano dall'aeroporto oppure prenotarne un'altro a mie spese ed informato che mi verra' rimborsata la prenotazione. Ho chiamato almeno 10 volte alla persona incaricata (risponde la segreteria telefonica) ed inviato email ma ancora nessun oggettivo riscontro alla mia richiesta. Prenotarlo nuovamente? a che scopo se poi alla fine non le rispettano??

Overall, everything was good.

I had to call five times to get a pick up before someone answered

J'ai réservé une chambre un an avant, pour être précis le 06.07.2023! En arrivant dans l'hôtel, la dame au guichet me dit que l'hôtel a été "overbooked" et qu'il n'y a plus de chambre libre!! Elle m'a dit que l'établissement a essayé de retirer 1 dollar des numéros de comte VISA que les gens ont indiqué et que pour ceux où ce n'avait pas marché, la chambre avait été annulée!!! J'ai trois problèmes avec cela: 1. Si sur le site il est indiqué qu'on peut payer l'intégralité du séjour dans l'établissement même, je ne vois pas pourquoi essayer de quand même retirer de l'argent des comptes sans accord!!!!!! 2. Je n'ai pas été informé (ni par mail , ni par téléphone, ni par l'application) que ces démarches ont été entamé!! 3. J'ai un fort doute que m'a chambre a été annulée parce que j'ai eu un bon prix vue l'avance que j'avais par rapport à la réservation. En effet, le week-end là il y avait une grande manifestation à Philadelphia (Wrestlemania)et je suis sûr qu'ils on annulé les réservations qui ont eu un meilleur prix parce qu'ils avaient réservé en avance et ont accepté ceux qui ont réservé après la date de sortie de la manifestation. En effet, j'étais voir le prix d'une chambre après la date de sortie et le prix était le double!!! Je trouve cela honteux!!! De plus la dame au guichet d'a même pas cherché de nous aidé en proposant peut-être un autre hôtel, elle nous a donné l'information et elle est partie!!!! On a demandé de parler avec un manager, mais celui-là aussi n'était pas présent!! Ils ont laissé seul au guichet un homme qui venait de commencer de travailler depuis quelques jours dans l'établissement!! Ils savaient très bien ce qu'ils faisaient!! C'est une HONTE!!!

Clean comfortable

You can hear guest TV threw the walls

Big room and good amenities it was a nice stay, close to the airport only 15-20 mins to downtown

Restaurant was a little backwards

Dirty, uncleaned carpet. Unknown liquid leftover was found at several spots in the room.

Location

Carpet in the room was filthy. The room smelt very bad. We had to wait for over an hour until a room was ready and we arrived after 3pm

It's a bit too removed from the rest of the city but the building is beautiful and the room is so comfortable. Really loved the food at the restaurant downstairs and the Starbucks items offered in the morning.

Again, the place's only real problem is how far removed it is from everything else going on in Philly.

Location. Cleanliness hospitality

It was a nice place away from the city and right near the airport! Staff was friendly. Next to a quiet small town with good dining options.

Paying $20 a night for parking is horrible and pathetic, $60 after spending close to $575 for 3 nights just adds salt to the wound. Nothing worked right: Gate to get in and out of the place. Tv was not the greatest, and always was glitching. Sink was clogged and never sent anyone up to fix it when we were there after I informed them (hope they did after i checked out because i informed them again). Also not complaining but no microwave in the room only one in the lobby.

The food was delicious, hot, and served quickly.

The restaurant

This hotel is looks only. The customer service is terrible!!!! No housekeeping, unresponsive staff, $25 a day parking. Broken exit gate, line of cars stuck in the parking lot just to start. 4 days and no housekeeping. Be prepared to dump your own trash and clean your room! The only saving grace is the restaurant which must be managed by an outside manager. The management at this property boarders on incompetence!!!

The friendliest

Nothing at all

Close to the Airport

Parking was congested. Because it is in Philadelphia and they have their own style staff are curt.

Price was good...location to airport was good

Bathtub was gross, all rusted and looks like it was painted over and then is all chipped off rusting again

Parking and comfort of bed and pillows

Booking was easy.

Customer service was very poor.When checking in Eric told us to hold on because he wanted to speak with another employee about what happened last week.

Room was clean and comfortable

Friendlier front desk staff at time of check in. Concierge did not smile and was not welcoming.. we felt as though she was annoyed with our presence. And didn't make any effort to try to get us a room any earlier than 4pm although we arrive at 11 am. Staff needs to be trained better with professional customer relations services. A smile goes a long way.

Nothing I want my refund.

Everything

Clean comfortable room. Shuttle service.

Location was not very close to any restaurants except the lounge in the hotel.

I like the closeness I have been at that hotel three times already you guys did some remodeling is really nice I really love the 12th floor with all the goodies your manager were superb the hospitality was great

I like the closeness I have been at that hotel three times already you guys did some remodeling is really nice I really love the 12th floor with all the goodies your manager were superb the hospitality was great

Everything the ambiance

N/A

The staff and facilities are always top notch.

In previous years, I did not have to pay for parking. IT's the only aspect of the stay I didn't like, but it could just be their new normal.

Everything

Bad information in front desk

Room was very comfortable, quiet, and clean-great mattress, comforter, and pillows. Bathroom clean and modern. The lobby has been decorated in a lovely contemporary style. The front desk staff is very professional, friendly, and helpful.

Service in the restaurant was slow and not very professional-after a 30 minute wait, my omelet arrived without cheese, although I ordered it. I had to ask for utensils. The food itself was fine.

The staff AMAZING. The rooms really nice, our sink didn’t drain well. But I let the front desk know. I forgot something & they immediately went & got it for me!! Loved it

Restaurant is odd. But good food

Up to date and modern. I liked the location and that they offered a shuttle from the airport.

I booked this room in August for our October trip. We arrived early (2:45pm) after our flight got in and we were ok with being asked to wait till check in at 4pm. At 4:15 I was told they still didn’t have any “King rooms cleaned, like the one you paid for,” (King, high floor.) The girl went to “call housekeeping” and never came back. My husband had to throw a fit before we were offered a complimentary upgrade to a King Jr Suite that WAS clean. I hate having to throw a fit in order to be treated properly. Such a hassle. Ruined the first part of the trip.

Service was awful, except for a guy named "T" who helped us with our luggage checking in. No help checking out. Desk said she'd ask the shuttle driver to help and never got back to us. We might still be waiting. Waitress in the restaurent kept complaining about being shortstaffed, couldn't get anything right.