Location and staff

No restrooms near pool, pool shower stall was freezing water, and amount of staffing at restaurants were almost none. I waited 30 min in line to an I hop before giving up, and 10 for a beer at Applebee's then another 10 min for the check. Neither place buisy. Ps. No USB ports in room.

It was close to the people mover, pool was nice. One room was very nice and clean, other room was HORRIBLE musty and drywall all over the floor and management sucked with fixing issues with our room. Offered to have someone come vacuum next day and they ever showed before we left. We stayed the whole weekend.

The dry wall on our ceiling was falling off all over the floor, was told they would send someone up to clean it and they didn't (we stayed the whole weekend). Room also smelt very musty and not safe for my 3 year old. Also waiting 2 hours for towels at pool, luckily kids where content while waiting (we called front desk 3 times and other family did as well). Restaurants were WAYYYY understaffed and hotel also tried to make us pay for parking on both rooms but we only had ONE vehicle! Management did not offer anything to accommodate all the issues we had with the one room.

location

very cold uncomfortable heat did not work

i like the staff and closeness’s to the Huntington’s place

we didn’t have heat in our room

amazing location and super close to the Canada and USA tunnel (across the street) and close to my venue (St Andrews Hall)

No hand soap in the room. Found the previous guest’s hair product on the couch. Obviously the room was not cleaned at all that well. I would normally not care but it still is covid after all. The fridge did not work. Discovered it was unplugged. When I plugged it back in, it made the WORST loud sounds and was unusable. Had to unplug it and not use it. Clearly the staff know it is a problem in the room and just try to hide it. It was beyond broken and loud. And when you buy food and wine, it is pretty annoying ti have a broken fridge. Restaurant was an Applebees so had to eat elsewhere.

It was close to everything we wanted to do. The staff was very helpful with informing us how to get about.

The bathroom drain didn't work. There was no housekeeping. When we arrived at 5:00 we were assigned a room when we went in it looked like a tornado struck. We had to wait an additional hour to get into our room. I got food poisoning on Friday night from eating at their Applebee's restaurant so we couldn't do the touristy things we had planned. 7

Had breakfast at ihop and it was ok wasn’t as good as it should be bring that it’s ihop

Parking, I did not like the fact we had to pay to stay we had to pay a parking structure that was behind the place and it wasn’t no instructions on how to get to the hotel