Old but it was clean. The room was not very warm but that’s fine thanks to nice hot springs.

Restaurant and activities were outdated. They were trying to control dozens of guests only by handwritten memo or their memory! And sure enough, they were always getting confused for order and upset. I guess they get enough profit to introduce better systems because all guests have to pay a lot of additional money to stay this resort…

Not much. The scenery for sure. Our drive there, some 60 miles out of Fairbanks was wonderful with few cars or trucks. I expected the road to be rough but it was an easy drive with beautiful fall colors. Their ICE HOUSE is worth experiencing.

I was in a wheelchair. We arrived 2 hours before check in and were told to come back at 4pm even though the room was ready. Their restaurant is the only place to dine and even though tables were always available one was told it would be 20 to as much as 40 minutes to be seated. We are in our 80's and wanted to be close to the restaurant and had to pay extra. The room was something out of the 50's, the shower stained and the floor missing pieces of covering wiring. They seem to exist on reputation.

I like the hot springs the dog mushing I like the adventure of visiting the people were friendly I love the fresh clean air I wish I could of took it with the dogs definitely they took my son's heart away which then took my heart away he wanted to go in the yard twice so I paid for that we also did the Ice Museum was wonderful the Aurora was amazing but the door open twice on the suskee on trip and the the window to wich was open on the suskee and also love at 1 an me and one son pick out at night time and saw the Northern Lights for a second the rest of us kind of saw it for a second love how they had chess up in the mountains for families to play games with while waiting for the lights My older son love the one of the lead dogs My 14 yr old love how hot you had the hot tubs and the pool to My hubby love fresh air peacefulness and the good people that were there he also love the plane that was on top of the silts and the Ice Museum and the food but was expensive and my My 12 yr old the one that pick this trip so he Love Alaska and definitely wants to return one day and loves those dogs and everything about the trip and I love everything from Dogs to food to all the Amenities ty again

What we didn't like was no refrigerator poor house keeping food was expensive wait for restaurant was over 1 .5 half close to two hrs for the wait to get in there to seat just to eat for a tiny resort no microwave dirty rooms never came in to change are sheets toilet stuff we had to Chase them down at front desk for towels shampoo etc every day for stuff which was the worse place ever for that plus long drive to a local store Walmart over 1 hr drive plus longer or any other kinds of food places no phone WiFi for us Tv mess up for three days so no tv and only 9 channels they had and they need more Towers Big for service and for phone and cable

We reserved two rooms via booking.One of the rooms given to us was not what we reserved.. The explanation at the front desk was that they made a mistake in accepting our reservation from booking (as we did not make the reservation directly with them,) and they are overbooked. (A lame story). I responded that my booking was made two months ago - so she stopped "her explanation".. We were given a "family room" which we had to wait for, as it was still being cleaned at 6 p.m. It was in the old building, far away from everything including the second room we had. There was no phone in it so we didn't have communication with our party. The unit had no carpets, was not clean, had outdoor stairs that were not comfortable to go on, very far from where car could get to, meaning we had to drag our suitcases hundreds of feet to get to the stairs There wasn't enough toilet paper- so we took the paper from the second bathroom (it was an old family room) The smoke alarm was beeping (they did come to change the batteries after I walked to the front dedk to notify them). The second room was what we ordered and it was fine. We should have had two rooms like that. Am extremely disappointed and fell that I was cheated and not given the room I reserved two months in advance.

Location is perfect and it has beautiful surroundings. I like the room's interior decoration.

The bath water stinks. Beside, the room is freezing cold at night. There's no extra blankets, plus room temperature is unadjustable.

the staff was nice and they had good tours and activities to do

the room was pretty dirty when we got there to begin with. when the TV stopped working we went to front desk and they told us that none of the TVs work and that they are really just decoration. the water smelled so bad, and the pricing of everything and the room was insane for what we got. would not recommend.

the setting was beautiful.

the section that we stayed in was old and run down. we were in the second floor and the stairs were very dark and steep

Food was good although restaurant was very short staffed and there was a long wait. Prices high but v large portions.

Nowhere to have coffee in the main building whilst waiting for check-in and the activity centre was very basic. Rooms were more basic that expected from reading other reviews and looking at website.

Loved the hot springs and the Northern Lights excursion.

staring to show its age. Room needed painting. The resort was short staffed the 3 days we were there.

hot springs, location, towel service and springs access free with room.

2 hour wait for only restaurant. high prices for rooms and activities.

location was nice and the rooms were a good size

extremely dated, had a trash bag shoved in the ceiling where the exhaust used to be, had a weird smell

hot spring is great!! friendly staff and nice environment

room seemed a bit old and outdated but overall comfortable

Clean rooms. Simple check-in. Beautiful grounds. It was a very unique and interesting setting.

The food at the restaurant was amazing but the wait time to get a table was a little rough.

Wonderful location, right next to the springs. Peaceful and tranquil after the hoards of people left after the weekend.

Old facilities and furnishings, worn carpet, soft and sagging bed, loud foot and ATV traffic on the cobblestones all night long, all items overpriced in the restaurant, restaurant staff overworked and understaffed.