Average

Fan in room in bathroom didn’t work, Faced a wall no view

Was close to the office so only 10mins walk to and from work for the week.

Has been poorly maintained / poor workmanship, I have OCD tendencies so this bothered me than it would most. I am also not sure if it was just my room of the whole hotel. Breakfast only available after 8am, I start work at 7am so was a waste of money for me. I should have read the details closer but this hasn’t been an issue for me staying elsewhere.

Location was great as was going to a 60th party at jubilee hotel Netflix available

Dirty curtains & main curtain nor affixed properly ar eluding door quality of the toilet paper - too thin

new facilities

rooftop bar was closed, pool was closed, room nice and tidy but not worth 200$ per night.

next to airport train

3 pages of too many « don’t do this » rules, treating clients like badly behaving kids.

Their was no tea towel to dry the dishes had to use hand towel to dry them.

Location

The bed was old and uncomfortable. There was a coffee machine, but it lacked maintenance. Coffee machine needs decalcificafication to work as it should. The booking was for two people, but there was only one bath tower. The toilet bowl was dirty for use.

ground floor, court yard I liked going straight in and out, no lifts, never made it to the roof top next time.

Location is awesome and why I generally choose this hotel. Staff were helpful storing a cake for my event which was great.

Please please please get rid of the ancient iPod docking stations. Install USB charging points. It's a small and inexpensive change, and I say it every time I stay. It's making your hotel feel dated, and not worth the price tag. Also, the curtains in my room only just met, so blackout function wasn't effective. Most hotels in this price bracket now have blackout blinds behind the curtains.

great location, room was perfect for business and clean

covered all I needed

no bad points

it’s proximity to our destination venue

bed was lumpy . Limited ‘warm’ water …(it failed to get hot ) there was a dreadful smell ( like vomit) in the only lift .

The location near the train station (and somewhere to get breakfast),

Check in time cut off of 5 pm was way too early. Really need a big fix-up on this one.

location

nothing really

the best location after a concert at the Tivoli

so close to the Tivoli and a great Mexican restaurant between

Comfy beds and friendly staff

Weren't told the rooftop and var were closed which is why we travelled there. Was told they needed my credit card for mini bar. Get upstairs and can't find mini bar. Phoned and told no minibar has been discontinued. Rooms quite tight in space. Walls well marked and repainted in parts so looks bit messy. Location side street Nd view of another buildings wall. Wouldn't travel there again as expensive for what it was.

location & layout of the room

no pool, spa or restaurant. no bar, cafe.

Location Friendly Staff

Shower Recess very dark

Perfect location for our purpose, close to Tivoli, metro station and restaurants. Friendly, helpful reception staff, when reception was actually open. Room was cleaned daily which is a rarity nowadays. Room was nice enough, apart from the balcony which looked out on a brick wall. The people in the opposite building could look straight into our room as well. The fact that all rooms had a balcony was one of the reasons we booked this hotel.

The website advertised a rooftop bar and plunge pool. Both were closed. No compensation was offered. Our booking confirmation email said that complementary minibar was included with our room rate. However, minibar was empty. When I inquired about it I was told that “ new management” no longer provided a complimentary minibar. After complaining , we were given 2 beers and a small bottle of wine. The next day I was told it applied to the first night only. So I suppose if you include breakfast with a 4 night stay, you will pay for four, but only get one? Anyway, it left a bad taste and reason enough not to return.I hate false advertising. Also they told me the cc I had provided with booking did not work and I had to organise payment with a different card over the phone while still in the airport. Nothing wrong with the card, but maybe they decided not to accept AMEX any more. Again, not really helpful.