The reception staff were wonderful, going above and beyond over a problem with my booking. It was sorted entirely to my satisfaction only through their efforts. The restaurant was an unusually lively and friendly place for a CBD hotel.

The superior king room had almost no natural light - we felt in a box. There was a window, but it was at the end of a long narrow corridor so that the main area of the room had no natural light. There was no light of any sort at the sofa. Impossible to read anything there in the dark. Avoid room 619 !

Modern rooms Great central location Lovely shower

No negatives

Check In was great- easy to locate hotel

Room size was much smaller than booked - You can not control the aircon by you self

Everything

The price

The staff were very good particularly Antoine on the front desk who went to such a lot of trouble printing off our luggage labels. Also the doormen who were so courteous, letting me out of the side door when they realised my mobility was not the best.

Nothing

Very convenient for walking to all the waterfront attractions. Would definitely recommend.

Location was great ! Staff was wonderful and attentive

We wanted to check in a Little earlier than 4 but couldn’t.. I understand it’s just not doable sometimes though. Not their fault

The staff were exceptional! From the minute we walked in to the minute we left, we were always greeted with a smile and were always asked if we needed help/suggestions. The hotel felt like a family, where whenever you need something or someone, they were there for you! They made our stay wonderful!

The only thing I would say that was frustrating was how cold the rooms were! Even though I raised the heat, it didn’t adjust or it took a long time to go up one degree. The staff were very helpful and helped us to raise the temperature and assist us. I understand the hotel is eco friendly, but we ultimately needed a heater to sleep comfortably during our stay. Especially after coming back from outside, where it was cool, our room felt even cooler, but we managed!

Everything

A little confusing between the old and new building but love the conservation!

Right from the start, we were impressed. Doorman ran to open the door then called for the lift to take us to the front desk. We were offered flavoured water while we waited to find our room as we were there an hour early. Room was large and beautiful with slippers, gown and even a clothes steamer! Staff were so helpful and welcoming. Nothing was too much trouble. Location was amazing for us. Close to port and train to airport.

Nothing

Excelentes instalaciones y personal sumamente amable. Te ayudan con reserva de tour e i formación de la ciudad

Location, modern, helpful staff, good breakfast

Not enough drawers to put away clothes. Had to live out of the suitcase. Coffee/tea or coffees at breakfast- why not both.

The holtel is centrally located. The staff are very helpful and friendly . The hotel in clean and nicely decorated with all the good amenities.

I found the shower terrible! It was so little water coming from the shower head this was very disappointing. I have never come across with this problem before , even though I have stay in many hotels around the world. Just because of this I will not stay again. Also I found the mattress to be very hard. So I had problem sleeping. I stay in room 921.

The location was great.

The room was cold initially, but I asked and they increased the temperature.

Great location and room

Nothing

Great Restaurant & Service

cleanliness, warmth, friendly people

small rooms

Beds very comfortable. Staff very friendly and helpful Greek in-house dining was delicious as were the breakfasts

nothing

the parking is not as good as others: every time I entered the underground parking I had to call the number on the wall and asked someone to open the gate.

The location is good, and the staff are friendly. Things looks good and new.

The window is hard to close. The AC is a bit too cold.

Very clean, courteous staff, I was able to bring my pet and everyone was welcoming, room was big

There wasn’t a trashcan in the hallway or anywhere so it was hard to get rid of trash (we didnt call room service - we didn’t necessary need it). On a little expensive side.

Excellent stay as usual! very quiet, clean and the makes you feel at home! They will even bring you a microwave and plates in your room!

The friendly and helpful staff. Location and the hotel in general is very nice and kept very clean. Allan at the reception desk was great and so was Danilo.

Gorgeous hotel! We loved the decor and the general feel of the place, the bed was very comfy as well. Service & Friendliness was unmatched as well! I have nothing but good things to say about our stay.

no complaints at all!