there's a pool

the staff was amateur, I lost a golden ear ring and try to contact to the hotel but they didn't even reply a message, at midnight I want to go out to buy some food but the staff yelled at me because it was late I don't understand what kind of service is this?

Nothing was good. However, it was nice to have Coco Beach near the hotel.

Before I got to the hotel, I sent a message to ask for a clean room, please, and I got an answer from the hotel saying don't worry, but when I came, the room wasn't cleaned at all. There was a lot of hair and dirt, especially mouse poop, all over the room. So I did the cleaning myself.