I recently stayed at Ness Walk and had a fantastic experience. From check-in to check-out, everything was smooth and pleasant.

The one area where I found Ness Walk lacking was the food options. The restaurant offered limited choices.

Good clean recently refurbished feel. Quality furnishings and bedding. I liked having a separate loo and bathroom too. Very pleasant but nothing to blow you away.

Lack of facilities, like a gym and reception was too small we couldn’t sit together as a family of 4 Seemed a little lacking in atmosphere. In other hotels we were offered a free upgrade as it was winter season and pretty quiet. it was also my birthday when we stayed at Ness Walk but the upgrades offered were an additional charge of either 60 or 150 pounds which caused an awkward feeling.

House keepers and front of house were very good

Breakfast service was poor

Great location and lovely, spacious room and great bar food

We were absolutely taken aback by the professionalism, courtesy, friendliness and simply outstanding customer service presented by all of the staff, but front of house especially.

Location is a touch less than ideal. Would’ve been very nice to have a swim & spa. Room Service menu couldn’t provide what we were after, albeit in the early hours of the morning.

Initially, pleasant atmosphere. good enough room, very clean but not the room I expected. Food was excellent. Warm welcome with glass of champagne. proximity to venue we were attending, ideal and also to town centre and long riverside walks plus the theatre next door.

She is advertised as a 5 star hotel. This is not 5 stars, yet it charges 5 star prices. The welcoming staff member was very gushing and had been trained oto welcome us but it was a busy checking in time and she was having to handle more than she was capable of. We wanted to go to our room after a long journey but had to wait whilst she prioritised her other guests. The keys did not work once they were issued therefore another trip was made back to the reception. On checking out next day, and presented with the invoice, the dinner we had plus drinks from the fridge were not itemised. I queried it and it was ascertained it had not been recorded by bar staff. This took a short time to sort out. Once verified, the bill was corrected. . Not a penny was deducted for my honesty and fairness, not even a verbal thank you. I also detected a frisson of discontent in the staff. Tension was obvious and one member of staff was downright rude and grumpy. I do not think I will ever use Ness Walk again.

Great room - nice breakfast - lovely helpful staff - good location.

£20 per day to park your car in the hotel's carpark - I'd expect this to be free.

The only surprise was the parking fee for the on-premises parking lot. Can't imagine arriving at this hotel without driving in, so better, in my opinion, not to surprise guests with this fee, but to incorporate it into room cost.