The location was amazing Pool and sauna/steam room

The staff were so unprofessional, it was completely unacceptable for a five star hotel. We were given misleading information about prices and asked to pay our bill twice. We were also asked for a €800 deposit after we had already paid for the room too, which was not mentioned previously. It was my birthday, which I informed the hotel of prior to our arrival and my mother had emailed with notice asking if it would be possible to arrange a flower delivery to the hotel. Her email remains unanswered and the hotel did not arrange anything for the special occasion, which in my opinion does not align with a five star service. When checking in, Antoine the staff member on reception told us breakfast was included in the price. When we double checked, we were told this was not the case. Was this going to be an issue when we would be asked to pay the bill upon checking out? Read other reviews and make your mind up. During checkout the same staff member who checked us in, forgot we had already paid, even though he took the payment and deposit and the receipt was in front of him. How is this acceptable for a five star hotel? The room was nice, however the carpets were stained and there was dust in places. I am beyond disappointed and I feel like I have looked forward to this trip for a while and the service is seriously appalling considering the price and star rating

Excellente localisation, chambre spacieuse et très bien équipée. Accès au spa inclus

Tout était très bien. Petit déjeuner pas forcément au niveau d’un 5 étoiles

tout

rien

Le personel, le lieu

J'ai choisi cet hotel pour le hammam, et 5 fois sur 6, il n'a pas fonctionné. C'était vraiment très frustrant, surtout que je choisis le hammam pour une condition de santé, et non seulement pour relxer.

The property is finished to a really high standard, including the rooms and spa. The staff went above and beyond to make sure we enjoyed our stay and tried to make life easy for us. We were celebrating our anniversary and they left us a hand written note and offered free drinks which was a really nice touch.

Nothing - we will definitely be back!

Everything! Hotel is more beautiful than on the pictures

Breakfast could be a bit various (for example salmon, more fruits)

The bed was very comfortable.

Old building. Construction nearby. Gloomy.

Excellent service from the whole staff simply all of them I can’t exclude any of them even the employees at the restaurant.

The room service closes at 10:30