the oven still had chips in it and didn’t work. They was cigarettes on the floor. The living room smelt disgusting it was just horrible.

Everything was working well and we had the basics, including a smart tv. The place is close to the leads city centre by bus and 40 min away by walking.

The landlord requested us a £200 deposit when we were in front of the house, with 3 kids in the streets on cold weather! And everything was done by short telephone calls and texts. This information wasn't in the booking.com announcement! I had to say that I will pay to take my children away from the cold weather, but, when we were in, I contacted the booking.com and they said I did not need to pay this deposit. The house pictures do not correspond to the real house, neither the address. The real house has a bit smaller living room and the address is 50 m away from the published address. At least the real house is quite than the published one. The cleaning was reasonable, but we found some spaced packages of the previous tenant inside the drawers.