This place is simply amazing.

Nothing

My partner and I came for our honeymoon. It was perfect for us as all we wanted was a relaxing stay in the nice climate by the pool with no need to plan anything. There is plenty of entertainment throughout the day and the entertainment staff did a great job in making it fun for all ages (Rebe and Eddy in particular). We had a great experience with the different foods from the restaurants and of course we highly recommend the Hibachi at the Japanese restaurant. Luis from the Mexican restaurant was our favourite waiter! I read a lot of comments stating how cold the swimming pools were but found that you could spend hours in them drinking from the swim up bars without getting cold at all. (However, the sea temperature was warmer than the pools) Our two favourite evening shows/events were the Mexican night and the Michael Jackson Show. We also really appreciated that they never ran out of 'the good stuff', like the favourite dishes or alcohol, you could have as much as you wanted and it just seemed like an endless supply (apart from Corona Beer, those bad boys are rare) WiFi coverage around the whole resort is great.

Naturally, there is always going to be something that doesn't work with everyone, although these are negligible on the grand scale of life but I feel obliged to list them: 1) Coffee. I don't know why Americans and Mexicans live off filtered coffee but it's all you can get easily. There is a small coffee machine at the other end of the resort but it's not great. 2) Oranje Juice. No such thing as fresh orange juice here, wife loves that stuff. 3) Value for money. I was fortunate to book this during Black Friday and got 40% off, I wouldn't pay full price for our stay.

The grounds were beautiful and well maintained. It was so clean and spacious. Our butler, Marimar, was incredibly helpful and accommodating

When we arrived to the resort we did NOT get the room we paid for. They immediately took us to a completely different (downgrade) room and told us they sold out of our sweet type. They offered a massage to make up for the difference and placed us into an available room. Many many couples had the same issue as us and we were incredibly disappointed. They ended up still charging the cost of the plunge pool and didn’t offer any solutions.

It’s new and clean

Food and restaurants was amazing. We were close to beach, landscaping was nice, music playing from the weddings were nice

A lot of walking to get drinks but not to bad

The food, the room, the bed. The beach.

Some staff weren’t always very friendly

Food, drinks, service at restaurants.

Both rooms were dirty. Front desk staff wasn’t pleasant. Bugs. Stole my boyfriend’s clippers.

Personál je extrémně milý, nápomocný a vždy rádi poradí. Postele byly velmi pohodlné. Jídla byl obrovský výběr a bylo výborné. Vybavení je příjemné a hezké. Soukromá pláž je hned u hotelu, krásně udržovaná a čistá, bar je ihned na pláži a lehátek je dostatek.

Brzký odjezd domů:-)

We loved the swim up room our kids had. The beach was beautiful, the grounds were beautiful and the restaurants were all really great. Staff was always accommodating and friendly. We enjoyed Willi and Tito.

Only 2 things I’d change to make this resort the perfect resort - make fresh coffee available in the morning instead of resorting to the machines (or put a small coffee shop in by the sports bar area where that late night food kiosk is, open from 6-11am for coffee and smoothie drinks) and keep the adult pool a little quieter and relaxing. There was one DJ, a smaller guy, who was a bit obnoxious and crude. Didn’t care for the women dancing and grinding contest. It seemed very beneath this beautiful resort.

It was very clean and the staff was amazing very attentive.

The floors are extremely slippery all the time and the food wasn’t all that good. The room service menu was worse.

The property was amazing! You had everything needed there. Did not leave to leave for nothing.

N/A

La struttura è posizionata fronte mare, e diversi sevizi, come il ristorante sono aperti a qualsiasi orario I suoi giardini ben curati, e la piscina in camera é fantastica, le spiagge ben pulite fanno completare al top questa vacanza

The food was amazing, and the stuff were very nice.

The rain....lol

Très belle chambre avec une très belle vue Piscine privée du duplex Open bar et vraie all inclusive Propreté de la chambre et du site en général Disponibilité du personnel

Site impersonnel On nous a donné une chambre qui ne correspondait pas a ce que nous avions demandé. Avons obtenu la bonne chambre le lendemain après avoir réclamé Loin de tout Buffet pas vraiment à la hauteur de 5 étoiles Très bruyant (musique non stop)

Great room and amenities! The beach is great, there is night activities and a lot of options to eat. For new years eve there is an especial event

The beach seats are crowded and it’s hard to find a spot if you don’t arrive early. Also I’ve seen people try to pay the beach staff to get better spots at the beach, what made me fell uncomfortable. Although there are great restaurants there are some that don’t have that great food, but that wasn’t a problem since there is lots of options for all tastes.

Great hotel, with impressive facilities and service. Staff is very helpful and kind. Wide array of restaurants and food/drinks across the hotel in various venues to accommodate different tastes and styles. The grille chicken might be the best we’ve ever tried.

Excellent service from the staff

The quality of the shows could be better.

Activities

Limted room service choices

New with very large rooms and excellent beach access and beach experience

Food is not good. Mosquitoes are around. Not much to do with kids if at all. Kids pool is like a bath but with sharp edges, didn’t use it with our kids, 4 & 2. Kids club is dark and not clean, our kids didn’t want to stay there. Overall, not the place for kids. Main challenge- pools are not heated, even at 80 degrees people were reluctant to get into the pool and so did we. Not sure why it is a 5 star with cold pools.

Friendly staff and well kept facility.

Not enough lounge space around the pool and beach. There was no place to sit unless we got there really early in the morning.

Beautiful property, luxurious, great spacious rooms, amazing food including gluten free options.

Could more activities for kids

The staff were exceptional. The location was gorgeous, beach was clean & well maintained. A few key things that made it a great stay! 1) our butler René was amazing. Whatever need we had, he was on it! He was easily reachable and checked in every day to make sure our stay was good. He helped organize room cleaning around our varied schedule, scheduled restaurants, recommended excursions. He also brought us four bottles of complimentary liqueurs - while we aren’t big drinkers, it was a touching gesture. Honestly, it was great to know he was there if anything was needed. 2) The room was great - especially the view. Splurging for the ocean view was well worth it. 3) food was almost always great! The teppanyaki, Mexican, Argentine restaurants were 10/10. The French & seafood were good; my wife loved her salmon at the seafood while I was disappointed with the lobster pasta. The French restaurant was good for me (had the mussels and fish) while my wife’s filet was just okay. The crepes were delicious. The breakfast & lunch buffets were as expected - fresh made eggs and tacos at the buffets were good. 4) entertainment was fun! Lots going on each day if that’s what you’re looking for. We opted to relax away from most of it but it was always lively! The nighttime shows were fun, the Queen show was especially fun. 5) the spa was worth it. The hydrotherapy was superb & the cenote massage was magical. In typical resort fashion it was pricey but IMO it was worth it! The hydrotherapy was definitely worth it! 6) Most importantly, the staff. Everyone was truly exceptional. Bartenders, restaurant staff, housekeeping, concierge, etc, were all unbelievable. Friendly, offered to help with anything, always willing to have a conversation & get to know you as well. I felt like each person genuinely cared that we had a good time. We visited during full capacity and it never felt overwhelming. The staff were busy but made time for us.

The resort is showing some signs of wear and tear. It’s small and didn’t affect our trip but it’s noticeable and does take away from the “luxury” feel. We decided to book a plunge pool, probably would just do an ocean front suite next time. The plunge pool is nice but in the winter it was quite cold (also we were there during a cold front so likely not the case all times).

The food was decent, each found something they liked. The staff were very friendly. Good cleanliness

We were given a room that was already occupied with guests. It made us feel unsafe like others might enter our room. In the family section we would love a pool slide and other outside activities for kids

The property is beautiful with so many places to go and explore. The workers were my favorite part, so funny and friendly. Gio is the best!! Definitely go to her daily activities.

I wish there was a little more of a food selection for dinner.

All the restaurants were delicious and the buffets had so many options to chose from.

The restroom in the room was a little awkward. A regular door would easily fix that. The location is far from the airport.

Beach is beautiful and clean, waiters and animation team are incredible nice and friendly, specially Kennia, Gaby, Oliver (animation team) beach volleyball is fun, beach massages were exceptional, the French restaurant is great, the waiters at the French restaurant are the best ones, extremely nice and polite.

Food quality, beach, staff friendly

The property is majestic like its name, the architecture is beautiful. The rooms are spacious and comfortable, even including an outdoor jacuzzi as a standard feature.

The service was very poor, au contraire of what Mexico stands for, great service, friendly people, we didn’t experience that during this stay. 1 hour wait time for check-in, 40 minutes wait time for the luggage to be delivered to the room. Long waiting times at diner time for the restaurants even they were about half capacity, scarce personnel was alleged.

I loved the design, the staff, and the bars!

There is a sports bar that’s open late, but more of a club location would be an amazing addition

There was a lot to do. Very spacious.

I didn’t like the fact that I was placed on the family side with a king bed and there was two of us. I didn’t like how the staff would cater to other guests overlooking us even though we were next in line.