The mattress was very uncomfortable The net could do with a wash and the cobwebs could of been removed

We will be staying with you again

nothing

shower was broken and they didnt get it fixed for the whole 5 day stay so we couldnt wash properly, states 2 bedrooms but both beds are in the living room and the mattress on the sofabed was shocking so i had to buy a mattress topper because apparently they dont need to make a bed comfortable. the staff on messages were rude and to top it off they kept my full damage deposit because the bins were full and we left a stella artois box on the side. their excuse was that we had damaged the property but could not provide me with any pictures of said damage and we broke house rules by having a lager.

Area is quiet

Place is terrible and dirty. Mattress is old, terrible night. You need to do a lot of paperwork, sign a contract, pay an extra deposit in a link that doesn't work, at the end has to do a bank transfer. It took an hour to deal to get access to the flat. This is the worst experience I had in booking. The place is dirty and very uncomfortable. All furniture is dating and the flat smells.

Nothing it was poor wasn't at all like description

Double bed and sofa bed in living room??

After noticing additional requests, all staff very helpful and efficient.

All correspondence easy to overlook at mail box, should be easier to spot.

It was available at last minute

The place wasn't well maintained. In the room there was only one chair and it was broken; the curtains were half hanging from their supports, of the three windows it was possible to own only one. There was only one night lamp. The bed was flimsy and uncomfortable. There was no soap and one toilet roll for a stay of two weeks (we booked the second week through a different website). In theory, the apartment should have been cleaned between the first and the second week but they didn't clean until we called them asking to do the cleaning. We had to explicitly ask for toilet paper (as if it was weird to need some in the room) and to change the only towel they provided (bear in mind, the room was booked for 2 people). The customer service was also quite disappointing: before the stay, I had to call various times because their convoluted way of taking payments didn't work and I wasn't able to make the payment. During the stay, I had to call again multiple times before being able to talk to someone to ask for the cleaning. All in all, the only good thing of the place is the location.

full kitchen

No help or even telephone support

location

We booked the studio apartment for 4 persons but it’s a max 3 person accommodation! The couch was 1.2 mtr wide, so not for 2 pers to sleep in, so one person slept on the floor. There were no chairs to sit on (not even dining chairs), and we used the small sidetables as chairs. Old, worn down interiour. Bed matress died already 20 years ago! Too expensive for what it is worth. Will not return…

Spacious apartment with plenty of facilities

It was the most complicated and annoying check in. I had to fill forms send ID even though I booked it via booking and on top of that I had to pay a securing deposit otherwise my booking wouldn't be guaranteed. Now I paid the price for the room which is absolutely normal however I have 150 pounds kept for another 14 days until they are released back onto my account and honestly I don't see the point. I understand that if I have caused any damage in the property or lost the keys I have to pay for it but that can be done afterwards since they have my details from the platform and not in advance in case anything happens. Also when I booked the flat via the app didn't know that I have to fill extra forms and pay the securing deposit in advance, it was a surprise after I had pay for it. Honestly if I knew I wouldn't bother whilst traveling to come to Cambridge trying to fill forms. It kinda cost me double the price for no reason. Definitely not booking it again

Location and parking was fine. Facility could have been good.

Second of two apartments both hadn't been cleaned, the kitchen facilities were deplorable, nothing was PAT tested, there was no information of `how to' fire procedure/TV use, waste removal. etc.

kitchen , not a hotel so could cook

cold, no tv channels , Luke warm water, misinformed as wouldn’t accommodate two separate couples

No proper communication before arrival. procees is completely virtual. No property cleaning and not provided any thing for cleaning

The two bedroom apartment could fit 6 people comfortably. Location is good and price is relatively low. Apartment was clean and was comfy

Shampoo was provided but soap was not. Bathroom could not be locked, contacted Payman club by email and they ignored me after the solution they suggested didn't work. On the last day, the cleaner came at 11am while our stated check out time was 1pm. Payman clubs then contacted me to say that a 1pm checkout time was an extra charge. However, I wasn't told beforehand and all the previous email correspondence mentioned a 1pm checkout time. We were then forced to pack and check out immediately by 12pm as the cleaner was not happy to wait. I was also told that I would be charged £10 for the 12pm checkout but that hasn't happened yet

Location

We checked in 6, only found 2 pillows with cases. Although we've been told that pillow cases will be provided first evening, we ended up checking out 2 days later and still no sign of pillow cases. Dirty. Dirty dirty. Spiderwebs everywhere, dirt on floors under chairs, tables, armchairs. Disgusting the state we found the place. We left it much much much cleaner than found. Terrible service. Edit: we did inform about the issues on day one of the stay and have been told amends would be made on day 2, but nothing has happened.

Location.

Email chasing confirmation only came on day of checking in, p, confusing documents on line to complete.

Location was good, The apartment was generally fine, but it felt unloved because of the cleanliness issues.

Not enough chairs at dinner table. Not enough seating in lounge area. Large stain on carpet made it feel unloved. Bathroom door lock did not work. Cutlery missing. Very squeaky beds kept us awake at night. The booking process was unnecessarily long and complicated. Far more than we've ever had before with anyone else. We had to put down a £150 deposit, although we did get this back straight away.

The location was excellent for our purposes. It was close to where we needed to be in Cambridge a short and pleasant riverside walk away. It is in the pleasant village suburb Chesterton.

Even before we arrived the owners wanted a number of extra forms to be filled in, mostly with information they already had. When we arrived we found the room had dirty washing in and clearly had not been prepared. We phoned up to be told that we had been given the wrong information and should have been in a different appartment. We went there. The first thing was a rather unpleasant stain on the entrance carpet. Generally the flat was unclean, not encouraging during a pandemic! Dirty surfaces, cobwebs on light fittings, a generally grubby appearance. The teapot still had tea leaves in it. The was a piece of broken glass in the toilet bowl! The kitchen was very poorly equipped. There was no oven glove or tea towel. No kitchen soap. No bread knife, only 2 tea spoons and so on. These are not much to ask for.

When arriving we was left standing out side of two hours.then to be told that we was being evicted due to noice when we wasn’t even in was at our event

The apartment we want to even the apartment in the photos was totally different, was in shock after standing out side for long

Very lumpy beds. Kids wer fighting over who got to sleep on the floor - the living room carpet was more comfortable.