Location ,staff breakfast , spar facilities and comfort ..

Air con was a little nosy in the night even when switched off …

lovely location, good size room, comfortable bed

rooms aren’t very soundproofed - heard the couple next door having sex in the morning. Toiletries looked lovely but as a person with a kiwi allergy, I couldn’t use them as the had kiwi seed infusion. Room wasn’t very cosy - very minimalist decor, quite cold.

Room was upgraded on arrival, which was great. Staff were very welcoming and helpful, particularly Loretta at breakfast. Great choice of food at breakfast, particularly the cereals and fruit and sourdough toast.

Found it difficult to regulate the air conditioning. Needed to be on low at nighttime so the noise did keep us awake. Any higher and there was a draught. Bed was soft and comfortable and sheets cotton, but duvet and mattress topper synthetic, so it got a bit hot at night. Couldn’t turn air conditioning up as it made a draught and was a bit noisier. A bit cool in the dining room if you sit under the air conditioning vent.

Lovely room and view over the bay was great, comfy bed and pillows too

both me and my colleague ordered eggs for breakfast but all were very undercooked almost raw! We ate in the restaurant the previous night and my fish was undercooked also. I also had left my brand new jacket in the wardrobe and did not realise until late that afternoon so tried for over 2 hours to get through on the reception phone number but it kept ringing without answer, i eventually got through after 20 mins the following morning to which i was told they'd look and get back to me within 30 mins but 3 hours later still nothing so as i was working close by i went in person and told reception about my jacket but nothing was reported found. 100% it was in the wardrobe and that i must have made a mistake! They took my details but know i won't hear anything back and i also had to pay £5.50 parking for the 25 minute privilege of being spoken to like i'm a dumwit! thanks but i wont be joining IHG membership after this experience.

Lovely room very clean

Great staff, lovely building

Public spaces in the hotel were lovely, and comfortable. breakfast was ok, not amazing. Quiet hotel. Room was comfortable. Staff were mostly friendly.

Breakfast was fairly basic, the cooked food was mixed quality (watery eggs, cheap sausages) and the restaurant was cold and felt draughty if sitting by the windows. The room was very basic, and felt a bit worn and neglected. No extra touches in the room, which made it feel like a much more basic hotel. The bathroom was also fine but a bit basic and worn. Little extra touches in a 5 star hotel make all the differences, our room felt like a Travelodge room - comfy but basic! We had an accessible room so there was a bright green light shining from the ceiling all night which kept us awake, and the background air conditioning hummed and had a high pitch squeak all night so it felt like we were sleeping on a ferry! We asked about this but we're told nothing could be done. The staff were mainly friendly but a bit condescending. More information about age limits in the spa/swimming pool would have avoided disappointment (no under 13's in spa and sauna). All in all fine, but not a 5 star experience.

Staff were absolutely amazing, always warm and welcoming. The room was fantastic very clean, the bed was soooo comfortable 🙂 Fantastic views and very close to the town.