Nice room, comfy bed, good bathroom with good features lighting (including night light) etc. Full breakfast excellent quality and arrived soon.

Breakfast not relaxing. Upbeat music too loud for normal conversation. Staff seemed rushed. Limited choice on buffet, particularly not much fruit; only watermelon!

I selected this property for its location and the small refrigerator, which was not an easy find in the area. The push-button shower controls were very nice.

Five things: 1) I booked requesting a quiet room. The fifth floor is the top for guest rooms, with the sixth containing the restaurant and bar. I was put in a room designated quiet on the fifth, yet above my bed was a parade of elephants for hours, from 6:30 am breakfast to well past dinner, with the staff cleaning up into the small hours. The relatively large headboard is attached to the wall, allowing all sounds from above to travel very effectively to your ears; 2) Whenever I opened the door to the room, I smelled toxic sewer gas. Odd, considering the weather had been sunny and dry for days; 3) with well over a thousand hotel nights of luck, mine ran out here when I left plugged in above the only desk in the room, my newly purchased UK Apple charger, and cables. My email request for such went unanswered by the hotel for over 24 hours, to which I inquired via Booking to learn it had not been found. Be very careful with your irreplaceable things at this property; 4) the toilet would not flush two sheets of paper alone and required multi-flushes like nothing I have ever encountered with expected toilet operations. Perhaps this toilet unit is a failed attempt at saving water and the environment; 5) no bags of liners for the trash cans, which might also contribute to the stink of the room. One day, my can was empty and left on the desk.

Super location, well presented furnishings, fabulous bed and breakfast was perfect. Every member of staff were friendly, helpful and smiley.

I love the location and bedrooms

Nothing

People are kinds & nice

It’s a disabled access accommodation room, the toilet is not really good for me

First visit and we didn’t know it was an option and it was great

Absolutely nothing

Nice room, great breakfast

Nothing!

Room was excellent, well decorated, super clean, bed was comfortable. Bathroom was modern and specious. The breakfast was lovely, homely and staff were excellent.

The rooms could have been a little lighter, I like the décor, but I think my eyes aren't as good as they once were so the option to have brighter lights would have been good.

Couldn't fault the hotel. We have stayed at this hotel before and we will definitely be going back again 😊

Nothing! 🙂

In a great location, very central and only a 10 minute walk from the Utilita arena where we went for a show. The room was beautiful, exceptionally clean and lovely and quiet. The customer service from all staff was impeccable, everyone we spoke to was so friendly and helpful.

The toilet in the bathroom didn’t flush very well and the seat was a bit broken.

The location was great! Room was clean and quiet. Bed was comfortable. Liked the design/decor

The sink seemed to be clogged and slow to drain

Quiet rooms. Great rain shower. Lovely fluffy white towels. Very comfortable bed.

The location was great and the room was a good size. Lovely bathroom with an excellent shower.

The room was extremely dark which made it difficult to get ready for the evening. I had to access my room from a lift in the arcade, which made me feel a bit isolated and unsafe. Trying to find my way to breakfast was really long-winded and difficult - the signs just stopped so I had to ask someone for directions, and I got stuck coming back as my card wouldn't work. It was actually so difficult that I skipped breakfast the next day even though I'd paid for it.

Lift not working in main building so used lift outside only on second floor but maze of corridors to go through very confusing and I’ve problems with my knees so hard walking around trying to find room . Wind whistling on air conditioning

Breakfast and staff good

Woken up at 5am by homeless people arguing, shouting and screaming ( room facing main street) although this wasn't the hotel's fault.

Great Location Staff Helpful with a can do attitude Great Breakfast well equipped and comfortable room

Na

location was close to the town, not a long walk to main bars/clubs

nothing, all was good

The location, the staff, the NCP parking nearby.

The proximity to the city center and the noise at night.

Really lovely room, beautifully fitted out, very modern

Nothin

Beautiful Room, amazing Shower, friendly and helpful staff, decent breakfast, good gym

Nothing

Nice room. Great restaurant and a bar up on the top floor. Great location in Cardiff. Good for a shopping spree. Great breakfast.

Lack of space for working. The bar space which is great is closed during the day and could be made available for work. Must use a public parking lot and requires a short walk to access the hotel. The lifts in the parking lot were not working.

Stylish and spacious rooms. Great location and really friendly and helpful staff.

The only downfall was the price point. Potentially too expensive for what it was but only a small minor

Beautifully decorated, immaculately clean, good location

N/A

Bed and shower bathroom. Restaurant was excellent breakfast very good.

Poor tea/drinks facility in room. Only 1 out 4 days a hot chocolate. Only 1 out of 4 days any kind of biscuit. Soya milks yuk. No tray to put used rubbish from tea shelf. Reading light off centre from bed position. No bathroom floor mat one day. A little dusting needed. Evening meal was nice but £20 for 2 glasses of red wine first night put us off from using in-house restaurant again for evening meals.

Excellent location for us- straight off the bus and across the road- right in the town centre, it’s a hidden gem

It’s a really small detail- the windows have a film on them so you can’t see out, it’s for privacy I know but I like to see which direction we are facing. It wasn’t an issue though as we were out most of our stay 😁

Breakfast was ok could have been better. Maya on the front desk is a credit to the hotel - very pleasant and helpful. The location was perfect. The bed was extremely comfortable and the bathroom was very spacious. Overall the hotel was clean and of a very high standard.

We didn’t appreciate the service in the restaurant for breakfast. Some staff were ok but most looked miserable and weren’t overly helpful. We had to wait too long to be served each day and when we asked for more coffee we waited 15 mins then asked again only to be told we would have to take them out as the restaurant was closing. On our last morning (our third day) we were asked if we had been there before by the waitress who had served us each day previously! The restaurant staff need an overhaul as the restaurant is a let down to an otherwise lovely hotel.

Overall the whole stay was excellent. Room was perfect as was the cleanliness. The location was brilliant for looking round Cardiff and hotel staff were very friendly and very helpful. The breakfast was lovely.

Really lovely with unique quirky touches. Outstanding staff - real Welsh’ croeso - welcome!

Room overlooking Queen Street a little noisy but not a problem- I would just ask for a room at the back next visit!

As usual, everything

Just attention to details cleanliness wise.

Great location in the centre, parking close by, rooms are very nice indeed & staff excellent

Bar on top floor not open in the afternoon

Clean, comfortable, welsh produce

My room was situated by the staff entrance and the door was banging all night

Superb hotel, fabulous location in the centre of Cardiff The staff were so friendly and professional

Loved everything about the hotel and staff