Breakfast was excellent both continental and cooked option. We opted for breakfast in bed and service was 10 out of 10

Bed really comfortable. Room a great size, nice and big. Relatively clean. Drinks expensive but bar area relaxing. Food in the restaurant looked and smelled great - however we did not eat it ourselves. Plenty of parking availability. Didn't use the facilities (pool/gym etc).

Disability assistance needs: I contacted prior to arrival about having an assistance dog over email, and it was confirmed no pet fees were required. However this was queried again at reception on arrival and the staff member had no idea about assistance dogs, trying to charge the pet fees. I also contacted prior to arrival to request a fridge for the room for her food/medication and was told all rooms have a minibar. There was no fridge in the room, and no facilities to store items requiring refrigeration but I was told at the desk "we used to store people's items but we don't anymore, your room should have a minibar." It did not, and there were no provisions for a fridge being provided for this. We instead had to request ice buckets from the restaurant and replace this a couple times a day in an attempt to keep our items cold. As a pet friendly hotel - I was told my assistance dog was not allowed in certain areas (limited areas to "pets")- which as an assistance dog, is exempt and again had to explain the access laws for disabilities and assistance dogs. Then when trying to input car registrations for the parking the person got both our car details wrong - we watched them input our details and even whilst using phonetics (a for alpha/b for bravo) instead of A/B... it was wrong. We were unable to see on the screen what was input, it was from watching the typing that we saw it was incorrect. All in all a difficult experience on arrival to the hotel. I chose this hotel at a higher cost to other local hotels to the area due to being told that provisions were in place for my assistance dog already, after being confirmed over email and telephone they would be. Really disappointed. There was only one individual on the desk that we dealt with repeatedly - I would advise they have further D&I training.

Location near Cardiff stadium

Senior management, On mobile phones in lobby area and food hall looks bad as staff working so hard It presents very poor

Big airy room, Earl Grey tea, comfortable bed. Very helpful & friendly staff.

Nothing.

Central, good parking - have to pay 10 for it.

Pool friendly good location

Big spring in bed mattress No water or biscuits in room Hair dryer didn’t work

We really liked this hotel, the leisure area is great, especially the pool, my son already wants to go back, The breakfast was simply PERFECT, everything was very good. I want to especially thank a guy called Lee, very sweet and attentive…. Congratulations to the NOVOTEL hotel.

The days I was staying, one of the elevators was broken, so only one elevator was working, it was a little busy, but the day we left I noticed that they had just fixed it. Nothing else

Great location and the pool