The staff and location.

Were given a lovely new room but had a very noisy extractor fan in the bathroom that didn’t turn off. The staff moved our room and this fan was much quieter. However a few points to note on the new rooms. There was a green light in the ceiling near the door, but it was so bright it was as though there was a light left on throughout the night. There is no dressing table with plug where you can dry your hair. There is no towel rail in the bathroom to hang used towels.

Location for our family get-together in Coventry. Excellent staff. The new extension was quiet and very well appointed.

When we returned from a family get-together elsewhere in Coventry, the car park was completely full. We were a little cold overnight as we couldn’t get the air conditioning to respond and the duvet was quite thin.

Decent hotel

Rooms are quite big and have a good view

Easy to find with plenty of parking. Staff were happy and helpful.

Room was quite dated and one of the towels had a stain on it.

The breakfast was nice

The bed was very hard and uncomfortable, 1 bathrobe, no bottled water, 1 sink, not many towels, uncomfortable chairs, they certainly don’t want you over staying your welcome

new area of the hotel where my room was, excellent quality and finish. Superb (5217)

long exit road

Spacious, Clean Convenient location

The check in was very poor.

Nice quiet room. Good service and breakfast. Perfect stay

Nothing.

The room was very clean and spacious. Although it was very quiet for us I can imagine it could be quite noisy during the working week as it is near the M6 motorway. The breakfast was good and the staff were helpful and efficient.

There was nothing we didn't really like.

Very friendly lady on reception clean and good atmosphere

The sauna was closed early

Great Reception team. Very polite and professional.

The bathroom was a little dated.

The room was really nice the bathroom was a beautiful.. And the view.

I think the pool and parking should of been included if you have booked a stay but it wasn’t expensive £5/£7pp

Staff are amazing helpful and friendly big shout out to Beverley you are amazing xx

Breakfast was poor not enough hot vegetarian x

Sizeable, comfortable room.

Bit of a hike to the room and misleading direction arrows!

Very good location with nice big rooms

Location

Paying for parking £6 per day- have no choice as no other alternative Now you also have to pay to use pool and sauna which is not stated on your site Also last entry to pool at 6.30 as shuts at 7 Was too hot unable to sleep left hotel at 4.30 am to return home Everything seems an extra cost!!

Comfy beds/clean room/ cookie on arrival although ours were soggy/nice relaxed music in lobby/eco friendly-only cleaned rm and changed towels if requested.

The lifts were a bit dirty as was the spa facilities and I asked for quiet twin rm in top 4th floor which turned out to be a double so had to move to 3rd floor...thankfully still fairly quiet room..staff were nice though. In car park broken wind shield glass.

Good breakfast and view

Privacy and bed small

Easy to find , room was great very comfy

Breakfast lacked dairy free options for yogurts and milk

Great hotel and excellent service from the reception, bar and restaurant staff.

Location Staff

The Hotel is located close the the M6 and M69 at Coventry and is easy to find. It is in a business district and the roads around it lack character. Our room was remote, so it was quiet and it was also roomy.

Some of the car park was flooded and didn't drain overnight and it is possible this could catch an unsuspecting guest out. We also had a great deal of difficulty with warming our room during a cool spell in March. The heating control seemed faulty but other reviews indicate this may be a common problem at this hotel. The room temperature spoiled our stay and I don't feel the room price is reasonalbe.

Netjes, hondvriendelijk. Mooi hotel.

Bij aankomst werkte onze betaalkaart niet bij de receptie, bij de bar wel ( en in de rest van de UK ook) We moesten erg lang wachten en werden van het kastje naar de muur gestuurd. Hun probleem maar pinnen bij de bar mocht niet. Advies loop naar de pinautomaat, wat 20 minuten lopen bleek inclusief een gevaarlijke weg oversteken. Diner op zondag geen optie, beperkte kaart aan de bar. Ontbijt tot 11 uur was om half 11 niet meer te krijgen.

Comfy bed and polite staff. Breakfast was lovely with a wide choice on offer.

Heating in room not working. Bathroom looking very tired and not particularly clean.

The room was perfect and. It was great that I could request a fridge

It was a little difficult to eat. I came just me and my dog and I completely understand that she couldn't go in the restaurant but as she wasn't allowed in the bar area either and I could only order at the bar it was a little confusing as to how I could order. So I ended up getting my food delivered.

Bed was comfy

Service at breakfast very poor waited 10 minutes for bread,glassses on bottom shelve have to bebd down for them,plates hidden unable to allocate ,was not offered tea or coffee . Staff never smiled . Spa very basic needs upgradeing.

Lovely hotel who accept pets which was really our driver for staying as we were taking part in Crufts.

Housekeeping didn't visit our room so we ran out of the courtesy tea, coffee and our bin was full.

Czysty, przestronny, duży pokój. Sympatyczna obsługa recepcji.

Tempera w pokoju poniżej dopuszczalnej! Klimatyzacja w pokoju włączona cały czas, nie można było wyłączyć, było zimno i wiało z klimatyzatora w marcu!

room was clean, bed was comfy.

The Staff were not prepared for our arrival. The Course I was attending started on the backfoot as a result. the course organiser also had to complain about the function rooms facilities and the quality of the lunch served. there was not enough food for all of us and it was of a very poor quality. I didn't receive a cookie on arrival either and there were dogs everywhere! I assume this was because of cruft's and I know dogs bark but when you are working or trying sleep and their are dogs barking constantly its veery disturbing.

Really nice place to stay really recommend, facilities looked very good also

Tv didn’t work

Really clean and tidy nice big rooms. Booked the hotel for an overnight stay for Crufts and was only an easy 30 minute drive to NEC. Staff friendly and accommodating and an added bonus dog friendly. Also not badly priced and would happily go back.

The only criticism is even though the hotel itself was reasonably priced the food and drinks were expensive and I feel overpriced.

Very clean amazing beds, and bed linen

Didn’t know I had to pay for parking, bathroom needed a bit of refresh but the room and facilities were amazing

Everything was amazing, the staff were exceptional

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