My room was located in the older part of the building, the corridor by my room smelt of weed, the room Itself was ok, dated and tired, the windows were old and didn’t close properly, the wooden window frames let in so much noise of the wind and a big draft, the curtains didn’t close properly the fixings that held them up were all broken and the curtains were falling down off the rail, it didn’t block out any light at all, the radiators didn’t work so I was supplied with two small plug in heaters which I didn’t use because when they were plugged in they smelt like they were going too over heat. There was no actually plug in the bath so I couldn’t use that,

The hotel grounds were beautiful.

Our room was out dated, the sink was blocked, the door on the bathroom didn’t close properly. The food is bar was meant to be served until 9pm but it closed at 7 due to a function which is very bad as we only found out at 7pm. I travelled with my children so we was stuck at the hotel which was far away from any where else The reception staff were not helpful when asked them about where to got food from and when I reported the sink was blocked and the door didn’t close the receptionist didn’t seem bothered so paying full rate for this hotel room I was very unhappy and disappointed

Everything is Oky but out side is very good

Everything was perfect apart from the pillows not comfortable at all 🥲

Pillows

They didn’t let me in my room and rebooked it. I was crying at reception and they didn’t offer any help. Made me feel really uncomfortable . They told me to ring booking.com but couldn’t get through. I booked for 2 nights but couldn’t make the first and my friend told reception. They put me down for a no show ans rebooked my room! And took the money and didn’t offer any help :(. Was literally crying and told I have to go somewhere else

Staff and not informing me they rebooked my room and not helping. And taking the money still, they said it was booking.com problem.

Location was good in pleasant environment. Hotels grounds were well maintained and pleasant to look at. It was located close to major roads and highways. Price was reasonable.

Poor Wi-Fi connection in room, In fact non existent. Rooms were dirty with previous residents underwear left in bathroom, so rooms were not cleaned properly. Overall quality of hotel was poor as it looked outdated.

Not alot when they scam you for up to 250GBP for parking during your 12th or so stay in 6 months Hard to understand and accept I know, but they do it. Zero loyalty to customers, very much a scam methodology. They look to catch out customers and that is no hotel I am used to. I you stayed for 7 days and forgot, they will not even try to remind you and will fine you 700GBP. This is what you deal with at this Brittania. This is beyond scary and something you really need to avoid. All mistakes are customer mistakes according to them and there is no arguments with them. You pay or court. I have told them where to go for this. I mean who would not after 12 stays in 6 months or so. They blame the customer 100% and still blame the customer if they dont remind them to enter details. It will be interesting to do a freedom of information request to find out how much they get from scamming on customers parking. they must do this alot.

So they pass your data to the parking company. They must do or I would not get a letter direct to my house as its a lease car. One ticket went to the lease company as is correct. The other is not as they handed my data over to a parking company So they know I am a regular customer and still passed my data to the parking company. They could have easily said, no he was staying here and is a regular customer. They prefer to hammer customer as they will surely get a cut. They can see it would be an error after 11 stays with no errors. Therefore it is clear they know exactly what they are doing here. Its just scammer behaviour nothing more. They operate like a call centre.

I really liked getting stung for nearly 250GBP for parking after my 12th stay in 6 months Come on, I got at least a dozen free reviews to state my case. I told them this. So the progress can be seen here in the posts to come. Questions to be answered by them under GDPR regulations here. Questions they have to answer. Lets see if this was worth it for them?

They do not care if you are a regular customer. This is a scam. And worked as one. It is used to penalise guests and not to protect the hotels car park. Its too remote for that. Just how many customers have they done this to and how much have they made from doing this to customers? I would guess they do very well out of this and most victims are customers.