Great friendly staff. Room was a good size and clean.

Nothing

Petit déjeuné copieux. Très pratique à proximité de la gare et de la mer et des commerces. Très calme. Petit thé/biscuits d'accueil. Personnel sympathique.

Breakfast fine

Bar shut at 11pm had to rely on room service even though friend withus

The hotel is situated nicely close to the main attractions in Plymouth and ideally suited for the railway station. The food served was excellent, both for breakfast and evening meal. and the bedroom was comfortable.

The food was lovely and a good choice. The room had nice view but had not been checked, there were hairs in the bath, plus the dust around the bed was thick and clearly hadn’t done in a while. The fridge in the room had something spilt in it and had good hard where it had been there that long. But to be fair it got sorted with a couple of visits.

Staff, facilities and food.

Whilst the stay itself was really good, I returned home to find that, for some reason there were 2 rooms booked in my name. I was subsequently billed the full price again due to non arrival, despite me staying in the room I had booked back in Dec.

Convenient to centre, cheaper than another highly regarded chain of hotels

No negative feedback

A lovely hotel with very helpful staff. A good central location with help given when needed directions

Nothing apart from being woken up at 8am by housekeeping, and then hearing them crash about in the room next to us cleaning

Good location

Friendly staff

Clean hotel with friendly staff.

It is a safe clean hotel, Centrally located. It offers all one needs when staying away

Parking, the hotel has its own parking but for some odd reason the staff was reluctant to mention it. I felt as if they were more keen for us to park in Sainsbury's car park.On insistence they mentioned their car park and then charged £7.50. It left a distaste in the mouth.

Great location.Large bedroom well apppointed.Very friendly and helpful staff.Very good breakfast.

Location, quiet and you could store your bags the next day

Slightly cheaper breakfast

Room was spacious and clean, tea and coffee facilities with the bonus of biscuits! Great choice of foods for breakfast, and again, a lovely room, spacious and clean. Receptionist was lovely, very helpful and very kind. Location was perfect, easy walking distance to main shopping centre, Plymouth Hoe and the university. Will definitely be returning.

Excellent value for money, convenient location, friendly staff, excellent breakfast. Will stay again.

The parking isn’t great but understand it’s difficult to improve it.

The location was great and the room very pleasant. We ate a good evening meal and a lovely breakfast. Service was efficient and pleasant. I would recommend the hotel.

It was slightly noisy after 4.30 in the morning but only intermittently.

Central location for what we wanted. Free Parking available,right outside the main entrance. Excellent value for money.

I enjoy being here -staff are frierndly and food is good. The room i had was large and comfortable and its near to both buses and railway. Views are also good out of many of the windows.

Very little -my window view included the carpark -but previous rooms have seen the Hoe- not complaining, as buildins all have more that one wall!

lovely room very relaxing

it stated free parking during our stay. They should be more explicate and inform customers that there is limited car parking and when gone you have to pay £7.50 per 24 hours to park in the adjoining car park

The room was basic but comfortable.

There was a blood stain on one of the pillow cases which was an unpleasant surprise!

Breakfast was ok

As a disabled person I was NOT informed that the way into the hotel from the underground parking was up 2 flights of stairs, after I had struggled to climb up the stairs, the receptionist informed me that I could had gone out through the security door and up the pavement to access the hotel, in the rain!!! Why was that not explained? Or a notice by the stairs? The wast bin in the bedroom had not been emptied the room was cold, when the receptionist was informed she did arrange for a small electric heater to be brought up.

Location

1st room on arrival tank of smoke.so much so I nearly rebooked elsewhere and then we called reception. They moved us to 2nd room and heard traffic and banging throughout the night and a fire alarm early hours and waited and hour for toilet roll. A very restful night. All in all we left feeling unrested and not overly happy and reception were happy for a key drop and quick bye, clearly not interested in our stay. Accommodation more suited to a 3*, due to service and room very dated. Also £4 for a self service coffee is ridiculous. Bonus free parking on offer when we stayed. Location close to town and Pavillions.

Breakfast excellent value. Staff attentive especially Gemma on reception and Loki in the restaurant.

Very happy.

Staff friendly and helpful

Room too warm (no control to adjust) Bar closed at 11 pm

Location

Nothing

The room was a decent size the beds comfortable and the staff were friendly and helpful. We were able to leave our baggage after we checked out and we also arrived very late with no problem.

A little dated decor?

Great location, nice and quiet, warm

Bit dated, but wasn’t a problem

Location

N/A

Location Underground parking

Little bit dated needed a freshen up

the room was spacious,clean and perfect for what we needed

Clean and tidy nice size rooms

Nothing

lovely room great size and clean. big tv and comfortable bed. only stayed for a couple of nights to do some shopping brilliant for what we needed it for