Bar area and reception was very nice, staff were all great!

Room was not the best! Lots of cracks in the bathroom, tiles need replacing walls needed a coat of paint, not a four star room

Always stay here for ascot racing. Ideally located and a great hotel

Breakfast on the first day wasn’t nice. We were shown to a table and no one took our tea/coffee order we had to ask them after 15 minutes and the sausages were raw and undercooked. However on the second day this was rectified and all was good

Most of the staff were very pleasant and helpful. The pool was crazy busy with children on the night we arrived (school holidays) but early morning was blissfully quiet and the option to go into the outside, hot water area was a delight. Being amongst the trees and nature whilst in a pool. The spa, sauna , steam room areas were very nice.

No decaf coffee beans available when we ordered one from the bar - only instant granules No decaf coffee pods in the room either although there was a kettle stored in a cupboard and a sachet of granules along with tea bags. The safe worked but was hanging off it's hinge. Obviously not reported by previous occupants. We asked about newspaper and the afternoon reception staff took an order only to be told in the morning that they can't get papers delivered so don't supply them. The room was overlooked by a care home on opposite side of the road but no blinds so had to close the curtains to get changed. The floor areas around the swimming pool were extremely wet particularly when it was busy with the children but no sign of anyone mopping up the excess water. Maybe they came at different intervals.

Convenient location for our needs. Did not use the spa. Room was close to reception with no stairs. Fresh towels each day. Restaurant was good, but pricey.

The room furniture needs updating. Very soft mattress on beds. Shower was over the bath, so difficult to manoeuvre if one has mobility problems. Our room was situated above the service yard, so deliveries coming and going. Cooking smells coming through the window.

It was a place to sleep and have breakfast the next day Friendly staff

Nothing to dislike

Everything, the character, the welcoming staff, the amenities in the very spacious room. The comfy bed and soft white towels and robes. I loved it.

The seating positioned around the jacuzzi isn’t ideal when trying to walk past when there are other guests sat there.

Convenient for where I was visiting

impersonal

Spa and room