I was instantly met with a very warm welcome by Dawn on reception. Bar staff were just as polite and helpful.The location of the hotel is breath-taking and I strongly recommend a walk up to British Camp. This hotel offers exceptional value for money in a premium spot.

I can't think of anything at all as the stay was brief yet very pleasant.

Everything. Very polite staff

Good food friendly staff

Lovely room, dog friendly. This is a favourite venue for us.

Nothing comes to mind.

Excellent location for walking in the Malverns

Multiple dining spaces allowed for chilled post-walk refreshments in the outside space, an informal drink or some comfort food in the bar area, a fantastic full English breakfast in the morning room or a special evening meal in the more formal setting of the Vue restaurant. We made sure to make the most of all of these!

lovely room and lovely food

Shame that eggs at breakfast were over done - personal taste

A lovely setting, the hotel offers high standard bedrooms, restaurant and breakfast

Nothing

Breakfast was a rush , had to eat before 09:00 and only 1 of everything

The elderly lady on reception soft skills need improving , seems any ask was a problem

All the staff were very helpful

As always, lovely

Nothing

Clean comfortable, friendly staff, great breakfast, nothing to fault

Position. Cleanliness. Excellent staff

Nothing

Location was perfect for walking. Hotel was lovely. Food was amazing and very helpful staff.

Great location, very clean and welcoming

Nothing

Great location for walking with a nice spacious room, lovely breakfast too.

Dinner was very good, but dessert (pannacotta) was bad, breakfast was ok, service not great.

Had to move rooms as when arrived it was very cold, then afterwards there was a smell, due to a leaking radiator. Ground floor bar and restaurant was very nice but the hotel part felt dated.

Stylish and warm with a real family feel. The rooms were beautifully decorated, warm and the beds were so comfortable. The staff were lovely and in particular Joe who didn't miss a beat when we arrived late to check in (he was in the middle of serving a full restaurant) Joe was back on hand to take our order and serve breakfast with the same polite enthusiasm he showed the evening before.

Nothing at all.

The room was beautifully furnished, clean and quiet, with a lovely view of the Malvern Hills. The bed was comfortable. Breakfast was delicious, quality products and well-cooked food.

near to tracking areas

painting work on windows/ repairs going on while we were in the room. it feels strange when someone standing and looking through windows while you are in the room

Spacious room with large four poster bed - large bathroom with bath and separate shower - excellent dinner and breakfast

There is nothing I did not like

Excellent all round - the young girl in the restaurant exceptional - got me smoked salmon that was not on the menu

Nothing

Perfect location for going walking in the Malverns. If that is your main purpose, this location was amazing. A great retreat for a short getaway.

The wifi was not great.

everything staff accommodation restaurant

nothing

Really helpful and friendly staff. Comfortable rooms. Very clean. Will definitely stay again.

All perfect

lovely location and very friendly staff

nothing

Very average hotel, food and drinks too expensive and poor service.

Fire alarms kept going off in the night got no sleep

Location of this hotel is great. There are wonderful walks easily accessible from this place. Our stay was comfortable. Breakfast and dinner was good. Staff was nice.

Window in our room was not secure/ safe. This was reported and hopefully the hotel will take the appropriate action.

Very friendly staff and excellent food and service room was a good size

Evening meal was delicious and the staff were very friendly and attentive - even to the dogs x

location for walks room

Perfect Breakfast at a beautiful landscape