We stayed here several years ago and enjoyed our stay, the hotel was so lovely. On this stay The staff were very friendly and welcoming. The location is perfect The outside of the building is beautiful

Very disappointing We stayed one night,last minute on our way home from a beautiful stay in Durham Sadly this hotel could be beautiful but is in desperate need of a refurbish. it felt like stepping back in time in an old people’s home. The paintwork everywhere was awful, some of the sockets had blue paint on and no attempt by the decorators to remove it. The blue chairs in the lounge area looked so un-inviting the curtains were torn and rotten. Nothing on the tables such as flowers? candle? Lamp? hardly any pictures. Just a cold and un-inviting space which has the potential to be such a beautiful space. Breakfast was very chaotic, and food was ok. We had a small double which in most hotels that we have stayed in means’s a room with a double bed with 2 bedside tables and room for us both to sit but the bed was pushed up against the wall which meant I had to climb over my husband to get out of bed in the night, very disappointing. Only one chair to sit on. Everything in the room was not hotel standard. More student accommodation. May I suggest you visit hotels in Harrogate and look at your competitors. This shouldn’t be a budget hotel, it’s a beautiful building a perfect location. We’ve stayed here six times several years ago and the standard has noticeably deteriorated. Sadly we won’t be staying again. We have a very small business in hospitality and attention to detail is everything.

Breakfast was good in a beautiful room. Location of hotel was perfect . A very historical interesting building

Paying for parking if you could get a space. The bathroom is very tired and needs major updating for a hotel of this standard.

Room was clean and the location good

Breakfast was very poor, cold and poor quality

Good location Large room

Car parking Breakfast was pretty shambolic. always out of food. Furniture in bedroom pretty shabby Being charged £12 a night for the privilege of parking your car

location good

restaurant plates cold,sausages undercooked, bacon overcooked. bathroom safety grab rail needed for over bath shower.

Location was great.

Room a bit tired but very reasonably priced.

Food was on point Staff were brilliant. Location was great.

Rooms really need updating. Understand that it’s an old building but money needs to be spent on the upgrading of the rooms.

Lovely location, great service and it just feels very relaxing here.