Liked the room, was very professionally set up for my visit. The room was clean and tidy. I also liked the staff, lovely lovely people. Towels were really soft for the shower also.

The shower wasn't the best. There was very little bins so I had to create my own bins for the cleaner. Also, when I was checking in there wasn't as much staff as there should have been to help us. This was not the staffs fault and instead the actual management's fault itself. The staff who were there were able to help us eventually. The Ipads could do with a bit of an upgrade - aren't as quick as I recalled from my first experience at Citizen M. One last thing, AIRCON! We can't open the windows in the rooms, so atleast give us Aircons. Lowest setting I could set the room temp at was 18° which is still too hot for the likes of me 😂.

Comfy bed, mood lighting in room, staff and facilities excellent even the little room for ironing clothes.

Everything was fine

I thought everything was fine

Good value, clean and attractive.

No issues.

Location was great for us. Breakfast was self service, with a fantastic layout.

There was nothing to dislike.

The staff were exceptionally friendly and helpful. Lobby areas are comfortable and eclectically decorated.

Basic room reminiscent of a budget airline. Shower ran spontaneously hot to cold. No tea/coffee making facilities in room. iPad enabled room control an unnecessary novelty.

We were blown away by all of the facilities this hotel had to offer as well as the exceptional staff they have on board. A special shout out to Edwardo who was simply fantastic.

A lovely member of staff - named Aariia (French girl) made our weekend so lovely by giving us a couple of free drinks!

Great value for money, rooms amazing and very clean

Comfortable bedz

Nothing

Room size, no water bottle, kettle and even the regular coffee sachets

Property was clean

N/A

I thought the breakfast was fabulous. And to be so warmly greeted by all the staff was so lovely.

I think you need to cater for people who have food allergies. Absolutely everything on the menu, apart from some nut and olives , had gluten in it. I know that you are located in the heart of the city but I had my 9 year old son with me who was getting brain treatment and was so exhausted by the end of the day , that it was a real effort to go back outside the hotel to find a meal that was gluten free.

staff were lovely and the prosecco on arrival was a nice touch!

the room was so tiny and for £300 for the night just really wasn’t what we expected, the pillows and covers etc just looked very dirty as if they hadn’t been washed in years. not having a window to look out for was also very claustrophobic. just overall wasn’t worth what we paid.

very modern

as soon as we got in the room the bed sheets were dirty

it was very stylish and extremely comfortable. great atmosphere and friendly staff.

nothing

meeting space excellent breakfast great. funky rooms

no on-site parking. although discounted parking 5 mins away

Nice clean hotel, great staff and centrally located

No car park

The staff were fantastic.

I wish I could have stayed longer.

I haven't stayed in a hotel with an iPad at my fingertips to close shutters, dim lights, turn on tv etc etc and although I am a senior citizen and had to think about it all it was a great experience. The central location was excellent too. Thank you.

Nothing!

ultramodern, quirky, with artworks

Room was very cramped and we didn’t like the bed occupying the whole width of the room- one person had to clamber over the other.

Good value, comfortable bed, good towels

small room, sink outside bathroom pod

Liked ease of check in and out. Linked canteen open all night

IPad not charging