Great location right in the middle of town

The location was amazing! You walk out the front door and Windsor castle is literally a stones throw away. Changing of the guard occurred right outside the hotel on Saturday which was a treat to witness . We had a car which we could park in the basement for 40 pounds a day. It was clean and the staff were very friendly.

N/a

Location and Staff were excellent

Nothing

the staff did their best to help with directions, parking, safety pins etc etc

Great location great for hotel before we flew out from Heathrow

Parking was ridiculous. £40 for the night was a joke.

The location is superb, on the High Street, right opposite the entrance to Windsor Castle. Breakfast was tasty but bacon all stuck together on all 3 mornings, no grilled tomatoes available, eggs good, toast burnt, coffee good on two mornings, very bitter on the third. Dinner was good in the evenings but excessively costly compared to last year, service variable from day to day. This hotel is dog-friendly and the lifts work (I am mobility disabled), both of which are very good. It was not as busy as last year, so plenty of space available in the underground car park. Bed was comfortable.

We booked and paid for the same quality room as when we stayed here at this time last year, but were given a smaller, inferior room with no view (windows were opaqued!). Room had a Velux skylight with the electric blind thereto not working, which would result in the bright sunshine coming through from 4 am directly onto the bed, preventing sleep. We asked for this to be repaired, told it could not be, and grudgingly allocated another equally inferior room, but with no skylight. No help was offered or given to us with re-packing, transferring, and re-unpacking; staff were grumpy and unhelpful. Rooms both in need of attention, not everything working properly, room only serviced 2 days out of 3, only 1 towel left on one day, (so needed to ask for more) - overall lack of attention to detail, this was a great deterioration compared to last year. WiFi intermittent and unreliable. The breakfast time given is 7 am to 10 am but the staff were noisily clearing away the buffet before 9:50 am - it should remain intact at least until 10:00 or 10:01 am so as not to disturb those still eating. Cutlery blunt.

Location was very good - within 100 yards of the castle, and there were lots of restaurants and pubs within a few minutes walk of the hotel so plenty of options for food & drink.

Room was a bit small compared to my previous stays there. Otherwise comfortable.

Bookings.com charging me for a no show the night before when I had cancelled the reservation and had received a cancellation confirmation from bookings. So the next time I book a hotel, I will never use bookings again even if I have to pay more.