This photo must have been taken some years ago. Its looking quite dilapidated now and the pool was green for the first days. Appears it get special treatment for weekend visitors

Noisy as the passage outside the downstairs rooms is like an echo chamber and everything happening in reception. The kitchen or pool area is amplified.

it was a good location and we were able to park the car securely.

The room was filthy. There were three beds in the room, all three were stained. the bed linen was stained, as were the blankets and so was the uncovered mattresses on the third bed. The safe was broken and so was the door security latch. there was also a hole punched into the room door. the lighting was awful too, extremely bright and clinical. We returned one afternoon and all our towels had been taken however none had been replaced and the room hadn’t been cleaned. The wifi was really bad too. It felt like a prison cell.

On East end of central Merida, but a good location: easy walking distance to sites north, south, and west

WiFi was slow the first 2 days, but was fine for the rest of my stay (maybe just bad luck?)

the staff is very nice and the property is not bad for the price, the pool is clean. there is a microwave and snacks in the lobby.

The main problem was the smell of mold in the the room. it is not a good convienent location for restaurants or shopping.

The location, the employees

The room not properly clean, out of maintainace, the bed linnen had hairs, the towels did not smell like laundry clean. There was garbage and the chambermaid trolley just in front of the room. We had booked more nights, but finally stayed just one and book another hotel.

On arrival, a massive dog came tearing through reception and jumped all over me. Not one member of staff came to help and just watched as he kept nipping at me. Bit ridiculous as you'd want your guest to be able to check in properly right? My door room key didn't work one night which meant anyone could come into my room - but the front of house assured me that it wasn't a problem........not acceptable for anyone, regardless if as I was told : "there are security cameras" and "Yucatán is the safest place in mexico ". As I tried to lock the door from the inside for some form of security it then left me trapped inside and wouldn't open. I then had to call front desk to be let out.... Eventually the next day they found another room for me to move to. This would not have been such an issue if this was offered as an alternative straight away rather than trying to play the issue down.

Location was great. Staff helpful and kind. Beautiful pool

It was listed as "pet friendly", with no additional charge. After we were there, they said pets were not permitted!

price was ok

internet quality is bad and no one can speak English

comfortable rooms and the pool

had problems with the internet at some times

confortable rooms and the pool for the kids

sometimes the internet gave us problems

Pool well maintained nice and clean. location right around the corner from the main market,, room was clean and beds were excellent.

I didn't like that the smoking area was out back in the parking lot with no cover for the rain or a place to sit and relax.

Pool Parking Bathroom

There were cockroaches, sheets were dirty and the room smelled so terrible.

Quiet, decent location and the staff was very nice. The pool and backyard is very nice and good for relaxing.

The wifi is inconsistent if available at all.

AC & Pool..

Location.

Clean. Nice staff. Inexpensive. Close to attractions. Self parking lot. Good amenities for the rate.

Nothing

Pool, mattresses, bathroom, rooftop for smoking, fridge for guests, good value, parking

No free drinking water available. Pool open till just 22:00

Staff was surly. Wifi not available despite numerous requests. Finally, they switched my room so I could get wifi. Walls not soundproof and I could hear everything that happened in the lobby. One of the staff frequently sang in a deplorable off key voice. Would not stay here again.

Good AC, plenty of parking on site, clean, spacious room, nice pool, easy 15min walk to centre