Vaig reservar l'hotel perquè em van cancel·lar l'eurostar i estava recomanat per l'hotel en el que em vaig allotjar la setmana, the montcalm royal house, que per cert és excel·lent. Està molt ben situat, a prop de liverpool st. i el sopar va ser correcte i bon servei. La meva estada va ser de només 6h ja que vaig fer el check-out a les 5 del matí per agafar el primer tren. L'habitació era ampla i espaiosa i tenia tot el necessari per passar una nit agradable.

en general, em van assignar una habitació per persones amb mobilitat reduïda, cosa que normalment et pregunten abans. Un ascensor no funcionava el lector de clau i si no es movia l'altre no podia venir, cosa que era d'un gran neguit entre els hostes. Potser sóc primmirat però vaig demanar un taxi per "d'aquí 15 minuts" i la resposta és que s'ha de demanar al moment. i vam tenir una conversa una mica ridicula dient que si tarden un màxim de 5 minuts, només cal que premi el botó d'aquí 10 minuts, ja que no estava llest en aquell moment i m'agradaria que ho estés en 15'. També vaig demanar una factura de la meva estada a la recepció i em van confirmar que me l'enviarien per email. No la vaig rebrer i vaig haver d'enviar 3 correus i 2 trucades per disposar-ne. En general, torno a dir que l'hotel està molt bé, però la meva estada no va ser gaire afortunada.

地理位置优越，出门走5分钟就能到达地铁站。 房间十分整洁干净，是我在伦敦住过最干净的酒店！

无。

beautiful rooms

Proximity to my office.

I found bed bugs in my room. The bed sheets also had stains that indicated dropping of bed bugs. Ricardo the manager refused to accept that there were bugs despite ample proof from pictures. Shockingly enough sent me to NHS website to dispute the fact that the bug I found was a bed bug. Ironically it matches exactly my pictures. His treatment has been horrendous for a manager at a hotel of this caliber. I stayed 3. nights at the hotel and after I checked out they refuse to accept the bugs.

Great central location and the staff were extremely helpful and attentive. Nice design and hotel has a boutique feel although the rooms need some attention now.

The furniture in the rooms is a little tired and damaged although everything is very high quality and comfortable.

location: close to underground and Elisabeth line to Heathrow clean room, tea and coffee in the room, hairdryer Dyson 👌🏻, comfortable bed, air conditioner, +++

everything was perfect

Room was wonderful and hotel was well located

The service charge added to the room, and also the 15% service charge added to the bar bill. The room SC i've never seen that before and 15% to the bar bill again was in my mind excessive (10% or even 12.5% is ok)

clean, modern, funky, central location, minibar, minispa

glitchy electrics, no decaf drink options in room