Great

Love it

Staff was really hospitable, welcoming and supportive. When I first arrived, I was told there was no reservation for me at that time at 2AM (despite email confirmation prior to arrival). The staff Giovanni and another front desk staff - Rickman (not sure of the name, a security staff as well as having to call the maintenance out at that time of the morning worked together to fix a room for us. I commend them for going above and beyond, as I was told "they can fix the bed but do not know how to spread the duvet" to accommodate for the night. I highly commend them for the work of accommodating us that night.,

I didn't like that it was nightmare trying to sort out the accommodations. I emailed Booking,com to clarify the reservation specifics and was told the hotel can do it but then the hotel tells you I have to go through bookigs.com. It had seemed as if when emailing the hotel, email conversations is not recorded so that when I speak with another staff there is no record or knowledge of what was spoken of before. I seemed to have been going in circles. The confusion when I arrived and was told I was expected another day, was really distressing. I emailed 2 days prior to arriving and stated the arrival time and date in my email and the person who emailed me back stated it was confirmed. After my arrival and being told that there was no reservation...well you can imagine how it was for my party and I. When I spoke with the staff who had confirmed my email referred to my very first email, not the very recent one of 2 days prior...Stating all of this I'm hoping that changes can be made regarding conversations with staff regarding the reservations can be recorded and updated accordingly. The invoice i received does not itemize, it gives a total figure, not very helpful.

courteous and friendly staff Mark and Keshia

no complaints

It’s a lively hotel and staff is quite helpful.

No microwave in the room.

Music at night

The front receptionist at the front desk was very unfriendly person and no sense of urgency!!! Seems like she didn't even want to be there woking. As someone who was supposed to be welcoming guests, she was people skills.!!!

The people in the reception Mark, Tinisha, Keshia and Althes were very nice and helpfull. All the servants in the restaurant were also very nice.

to much noise

the room was pretty huge. the staff was friendly, the room was clean.

the noise around the property, unfortunately I couldn’t sleep because of it. the driver assigned to pick me up from the airport was driving recklessly.