God, their breakfast is gorgeous, they offer salmon, pastry, very good coffee, meals are various and very tasteful. Besides, I come for work and very oftenly I have to work in my room, so I can take away coffee, fruits, honey or some pastry with me. Once I didnt have a cup in my room, I went down to the restaurant for it, their restaurant manager Kerim bey occasionaly met me there and sent a plate with pastries and teapot to my room. That was real gest! High rate

believe or not but I never ever experienced unpleasant situations in Grand Mercure hotel. I am experienced traveller, visited more than 30 countries and 50 hotels from no-star till 7-star ratings and quite spoilt. Grand Mercure (Downtown) hotel is my brilliant find in Ankara

كل شيء والموظفين

لا شيء

All staff were so kind and helpful , breakfast and pool area were amazing

NA

Die Zimmer waren sauber und das Personal sehr freundlich. Das Frühstücksbüffet war auch sehr gut.

Die Fenster in fast allen Stockwerken waren undicht. Es war nachts war es bei ca 0 Grad im Januar. Wir haben uns leider erkältet im Zimmer und haben um ein anderes Zimmer gebeten aber dort waren die Fenster auch undicht. Der Mechaniker hat versucht das Fenster wieder dicht zu verschließen aber es kam immer noch kalte Luft rein. Wir mussten das Hotel leider dann wechseln

Just Location

Unprofessional staff and they try to take more money until I called the booking.com and they informed the hotel my booking is paid, you must ask for water, cleaning, soap, everything each day because the staff don't care about you, uncomfortable bed, poor breakfast, AC not good, bad Wi-Fi, the worst 5 star hotel I visited before.

Nothing

Everything

Everyone was so friendly and helpful!

Very clean and the location is amazing

Other than location and cleanliness, not enough was done for the price. I did not eat breakfast at the hotel, so I cannot rate it